Save your time and your money. We went here for our kids photos with the Easter Bunny this year (2025), and we were beyond disappointed with the service. When we showed up for our reserved time and saw no line we were initially excited, but that should have been the warning we needed. The Easter Bunny was not at all engaging and acted perturbed by the fact that we asked him to hold our 4 month old while our other two kids sat in either side of him. The girls working snapped their quick photos and didn't even tell us that in every photo the Bunny's hand was covering our newborns face. Then when trying to look at the photos, one girl sat on her phone and the other printed only a few pictures and wouldn't show us the rest. Absolutely terrible, would not recommend. Save your time and your mood and just go to Bass Pro! read more

Cherry Hill Programs - Worst bunny ever - Event Photography Near Me - Marlton, New Jersey

Would be no stars if it was an option. After several attempts to rectify my overcharges, I filed a BBB complaint. This complaint went unanswered too! From BBB: "This message is in regard to your complaint submitted on 5/16/2026 against Cherry Hill Programs. Your complaint was assigned ID 24855987. Your BBB has closed this case and noted that the business did not respond to the complaint. This complaint will be reflected on the company's BBB Business Review with the following language: "BBB did not receive a response from business." read more

This program is amazing for children it bring magic into their lives the get to interchange with Santa at Christmas and meet our friendly Easter bunny Love this place read more

While visiting the Nauticus Maritime Museum & Battleship Wisconsin in Norfolk, VA, on July 10th with our grandsons, they had their photos taken at the museum photo station. I normally pass on souvenir photos but these were very cute and a good remembrance of our day so I purchased the package already made up - a 5x7, a 3x5 and 2 3x4 photos, and I was told the purchase price included access to the four digital images. Once home, I tried to access the images from the Nauticus website using the QR code and number on the photo sheet but received a message that the number was not correct. I contacted Nauticus and they said I'd have to contact Cherry Hill Programs. I contacted Cherry Hill by email that day and nearly two weeks later have had no response. I hope any organization considering using this company for "souvenir photos" will reconsider. read more

What kind of business is this employees form Ogden Utah location that worked for Santa last year is working Layton mall location and playing on there phones and not doing a dam thing that both on there phones and would not greet us or anyone what a JOKE ... This is how lazy they are read more

Cherry Hill Programs - Event Photography Near Me - Marlton, New Jersey

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ABSOLUTELY HORRIBLE EXPERIENCE. DO NOT TAKE YOUR SANTA OR HOLIDAY PHOTOS WITH THIS ATROCIOUS COMPANY. This company has absolutely ruined the spirit of Christmas and needs to be shutdown immediately. We had a reservation at 4pm at Flatirons Crossing in Broomfield, Colorado. After waiting over an hour+ for Santa and his staff to return from their break and having to keep my 20 month old daughter occupied in line, we finally got to see Santa at 5:30pm. We had a nice session with Santa himself and prepaid online $50 for our photos. When we went to pickup our photos, the junior staff members proceeded to tell us that we COULD NOT choose the photos we liked and IF we wanted a "better looking photo" then we would have to pay more. My daughter was looking at the camera in all photos EXCEPT for the photos they gave me and said this is what our money gets us......ARE YOU KIDDING ME?? This company was trying to force me to pay for something I DID NOT WANT and FORCING me to pay for a photo where my daughter wasn't even looking at the camera? MAKING ME PAY FOR SOMETHING THAT WAS CRAP AND TRYING TO FORCE ME TO PAY MORE FOR A "BETTER PHOTO" ON PURPOSE. This is beyond atrocious and a complete scam. We asked for a refund since we did not want to pay for a photo where my daughter wasn't even looking at the camera and we were told they couldn't offer refunds. They gave us a customer service number to call to get our refund and we still have not been able to get in touch with a human to get our refund. My husband has been going to see Santa for 34 years and was beyond excited to take our daughter to see Santa this Christmas. This company has completely ruined our experience and we will NEVER go back. WHATEVER YOU DO, DO NOT GIVE YOUR MONEY TO THESE SCAM ARTISTS. Adding more to this horrible experience. When we contacted customer service for a refund they proceed to lie about reprinting photos. We were never able to review any photos, their staff forced the selection of photos they chose to print. The staff purposely choose photos where my daughter was not looking at the camera to scam us to pay more money for a better photo. No where in the purchasing process is this entailed as we prepaid online. Once we realized the scam, we asked for a refund at the counter and they refused. They told us we could either take the photos we did not want or contact customer service to get a refund. We contacted customer service for our refund and THIS is what we received. In addition the digital album does not work since we were never given a code. I absolutely do not understand how a company can feel good about scamming innocent people who just want a holiday photo with Santa. SHAME TO THE OWNER AND COMPANY FOR RUINING THE FUN OF VISITING SANTA. read more

Cherry Hill Programs - Event Photography Near Me - Marlton, New Jersey

Crap company that charges insane prices and limits what you actually get for the insane prices. Truly embraced the greed of the Christmas season. Don't support them. Found out my local mall signed a 5 year contract with them and after 2 years of loving going we will be finding somewhere new to take out little one to see Santa. read more

Santa himself was wonderful, but the staff completely ruined the experience. I was first in the standby line for over 45 minutes, and no one was taken. Two people behind us made reservations on their phones, switched lines, and were helped before us. I only made a reservation to pre-pay, not to change lines. My reservation time was literally one minute after they called me from standby, yet staff refused to see my child, claiming I was "early," in the wrong line, and trying to cut. I was accused of manipulating the system, told to move to the back of the reservation line, and security was called when I questioned it. My child was denied the chance to sit with Santa, I was refused a refund, refused a manager, and the employee would not give her name. At that point, we didn't even want the photos anymore--these people ruined the moment. We just wanted my child to be able to sit with Santa. He finally got to sit with Santa only after mall security got involved, no thanks to the staff. Completely unacceptable customer service. read more

we went to Walt Whitman Mall in Huntington Station New York. what a wonderful experience.Santa was patient and caring. the photographer was Awesome. The two young ladies who were Santa's helper were so sweet and kind. our three dogs behaved and our pictures are beautiful‼Hope to be back next year The pictures I posted appear dark but they werent read more

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Did not have a good experience today with Santa pictures. I went to the mall I always go to for Santa pictures and didn't realize that they changed the company doing the pictures. I did get to pick the picture they printed (couldn't even see all the pictures until I got home and paid extra for the digital downloads, I couldn't choose the boarder (or no boarder), had to pay extra for the digital copies and the cashier was disorganized and really was totally unable to comprehend simple requests. I will drive across town to the other mall that uses the company that I normally use. Do not book your appointments by mall!! Double check the company name before booking! read more

What was the purpose of making an online reservation, paying a processing fee and never being asked what time our reservation was and waiting over 30 min? I reached out to customer service because they were taking walk ups before us. We paid a $7 admin fee to book online which had absolutely no benefit. When I asked for it to be refunded because of our experience, they told me no. We will make it a point NOT to visit any Cherry Hill Programs in the future. read more

I was charged $56 for a $39 package and didn't even get to choose which picture I wanted, despite there being absolutely no line. Also, that package included 2 - 4x6, and 4 - wallet sized photos. And the staff were less than pleasant. You would think, working with children, they would be a little friendlier, but that is clearly not a priority or policy with this company. Oh! I had my 3 month old grandson at the governor's square Mall in Tallahassee for Easter Bunny photos. read more

Parents Beware: Made an appointment to have a photo taken with my Dog. Website made the appointment however it did not stop me for my Pet. We got dressed up for our time at 11 am and when we showed up they tried to say we had to come back, I refused. Then after we took our photo they sold us the photo They chose! They flat refused and demanded another $10- saying the $39.99 package I purchased didn't include My Choice at all. They cut off my puppies face You must spend a minimum of $49.99 in order to be able to have a CHOICE Seriously if you can't afford more than that too bad read more

Over two hour wait in line to retrieve photo in Garden state plaza in Paramus NJ. I don't know when people who just took a photo at 8pm is going to get their pictures when the mall closes but this is worst bait and switch I've ever took part of. Everyone was in disbelief after seeing the line assuming reservation will allow for better experience. Alot of people just left because it was too much. Thanks for single handedly killing our family's photo with Santa experience. read more

Cherry Hill Programs - Two hours+ line - Event Photography Near Me - Marlton, New Jersey

I would rate zero stars if I could. Absolutely appalling experience today in Tampa at International mall. The photographer was great, but the woman who was in charge of printing the pictures had no clue as to what she was doing. "Gumdrop" the elf was incompetent and beyond rude. She was yelling at the parents who dared to ask questions. None of the parents were rude to her. She was clearly overwhelmed but that is no excuse for her behavior. Several of the kids watching this started to cry. She also told people they could just go up and take iPhone pictures. I'm sure this cost Santa and your company quite a few dollars. She was also telling people that she would not reprint them, just ask for a refund. By this time the printing line was over two hours long because of her ineptitude. She was not allowing parents to choose what pictures to print. In every previous year that we have gone to this mall, we were allowed to choose. The pictures are also printed off center. The photographer got involved a few times and printed off pictures with no problem. So it was this woman that was the problem. If you are going to provide a service, please train your employees. STAY AWAY FROM ANY PHOTO EXPERIENCE THAT THIS COMPANY IS INVOLVED WITH. read more

We booked an appt w Santa. Arrived 15 minutes prior to our appt as directed. When arriving no one was there. Still no one there 5 minutes prior to our appt. Contacted the program for a refund on a "buy now, decide later" package. Customer service stated no refunds, despite no staff being present at the time directed to arrive. DO NOT BOOK WITH THIS COMPANY. read more

I took my kids to take pictures with Santa in deerbrook Mall in December! I paid $92 for pictures and a frame-their credit card machine didnt work so I paid cash! I waited over a week for the credit card charge to fall off and it didn't. I had to drive up to the mall and talk to someone because they have no phones! Told them the situation and they said they would get back with me and never did! I had to drive back up to the mall to follow up! Got the managers number and called her and she didnt answer so I texted her! She said ahe would work on it and a week went by and no refund! I've waited patiently and tried texting her multiple times to let her know i still havent received my refund and ahe has ghosted me! And now i cant get ahold of the company because christmas is over and I lose $92!!!!!!!!! Horrible business with horrible communication!!! ​ read more

My children have taken Santa photos at the same location for the past 20 years, and the photo quality has always been excellent. Unfortunately, this year's photo quality was extremely poor. The image is blurry, is over exposed and professionalism expected from a paid photo session. Compared to previous years, the difference in quality is stark. The photos from 20 years ago look incredible compared to what Cherry Hill Programs provided in 2025. read more

Honoring the scheduled times. Don't move up the walk ins ahead of scheduled appointments. I would give 0 stars if available. My daughter was devastated that we had to leave due to the wait time well past our scheduled time. Do not use! read more

Convinced me I could pick on picture to be printed, but then I would have digital pictures of all photos. Only the first bad photo digital photo was available for download, not the other 2 better pictures I wanted digital copies of. read more

Reserving a spot for the Santa experience doesn't actually save any time. It just guarantees your money since reservations aren't refundable. What used to be a long optional wait has now become mandatory, you still wait in line for hours, even with a reservation. read more

We went and took our photos yesterday and the lady taking the photos was very rude she rushed us when our kids wouldn't sit down with santa after 3 minutes she says "ok guys what are we doing" then proceeded to keep telling my kids mom finger is in her mouth over and over in a rude tone after 4 photos and her impatient attitude we decided to just leave it at that and we paid for 3 photos only gave us two and did not let us pick the photos very rude impatient after 53$ ridiculous amount of money for photos that were rushed and not what we wanted very disappointed but santa was nice at least read more

Fenton - Cary, NC I scheduled an appointment for my dog ( PJ ) to take some Christmas Pictures with Santa. The Christmas atmosphere was VERY present upon approaching as Santa was inside an igloo! We were greeted by 2 lovely young ladies that welcomed us inside the igloo. There he was ... Santa ( the best version - no fake beard here ). The entire experience was top notch as PJ had to make friends with Jolly Santa. The pictures turned out GREAT and we will be back next year!! Highly Recommend!!! read more

Purchased a pre paid appointment one day prior only to arrive to have the employees going on a break for one hour. When they returned, the appointment line was over 2 hours behind not to mention the walk in customers hoping to see Santa. I was advised that refunds were not available on site and to contact the company directly. Photo quality was horrendous, background was cheap and photo itself was all washed out. Extremely disappointing and unprofessional quality of service. Would not recommend nor would I ever return. read more

Cancelled my appointment day of with no explanation! Only thing sent was a message saying my appointment had been cancelled and I would receive a refund within 7 days.. I never imitated the cancelled appointment and was not given a reason it was cancelled. The company only has 2 dates for the black Santa for the month of December the 9 & 10th. So I literally only had 2 dates and I chose the 10th and now my appt is cancelled out of no where. So my kid just doesn't get Santa pictures that he was very much looking forward too, got a new outfit for and everything. Very unprofessional and inconsiderate to not offer another date let alone a reason for the cancellation! I emailed to inquire why and to see if there would be additional dates and they totally ignored my questions! I'm so upset! ‍ read more

Cherry Hill Programs - Event Photography Near Me - Marlton, New Jersey

Horrendous experience. Avoid at all costs. I'm one of the unlucky ones who's mother insists on my brother and I taking these pics EVERY YEAR, so I think 32 years if these qualifies me to say this is the WORST company to ever get pictures through. We went to Westgate in Saratoga, CA on 12/8/21 1) Santa insisted we grown adults sit on his lap which as grown adults, is just awkward, uncomfortable and unnecessary 2) The photographer was deep into his phone, texting away at something and leaving my brother and I to sit on Santa's knees for longer than necessary. Despite us and Santa saying "hello!" "Hi could you take the picture?" And "Excuse me?" several times, we could get his attention and he moved behind the monitor on the desk to continue texting "out of sight." 3) Once we took the pictures we had no choice in identifying 1) which pictures we wanted or 2) which package we wanted. So they printed whichever pose they wanted in whichever size they wanted and proceeded to print out the largest most expensive package with the explicit intention of throwing out the ones we don't buy. What a waste of resources AND extra waste all that is completely avoidable. And WHAT!? Why can't we pick the best picture to be printed in the size we want?? 4) the ONLY options to purchase your pictures are what's pictured. So as someone who's done this for decades and only wants one 5"x7" to add to the many other 5"x7" Santa pics on her mother's wall. This is absurd. I STRONGLY do NOT recommend using these services ever again. I'd rather pay someone $40 to sit in a Santa suit and take a singular picture next year and moving forward. Don't waste your time or money here. read more

Cherry Hill Programs - He's tending to his what? I don't usually care about typos but I should've known w/ this egregious spelling, this place would - Event Photography Near Me - Marlton, New Jersey

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I am a 100% DISABLED combat veteran whose tradition, like many families to get a santa picture. For over 25 years my immediate family has had this done. Today was a horrendous experience solely based on the staff, unprofessionalism and tact. I did not have a reservation. I waited patiently switching from reservation to stand by. One taken in each line. The pattern continued for 30 minutes. Switching back and forth. One reservation One standby. I thought nothing different as our time was next. I stepped up, sat by santa, had a nice exchange. The young and inexperienced customer service worker, yelled out to me....so what...you taking a picture!! My head shook back, yes. She yelled again, we are only taking reservations. She continued to roll her eyes. My daughter and I got up. Went back to the line. This employee continued to glare at us, which unfolded my daughters comfortability. She started to get overwhelmed and cried. We left the line. Tradition broken by your employee!!! Christmas eve memories ruined, thanks to your employee!! Rudeness and glares with disgust. Where is the respect for any customer service. This needs to be addressed quickly. This is for the carlsbad, CA location read more

Kids operating the booth are just not good at their jobs. A lot of these kids don't understand customer service, and engagement. Please just hire me next year and you won't be sorry! Maybe I can help you train your employees.... Anyway, this bunny was cute but the photographer was not great, rude and not good with kids ... again, young, but you can clearly tell he hates his job. Between his not great skills and the way they set up their photo packages, expect to buy the most expensive package to get the pic that's semi decent. Also they won't retake photos. You also cannot pick the sizes of what photos, they print the 2-3 different poses on all assorted sizes and purposely keep the best ones in the "higher package" and of course you want the best photo! So scammy. ALSO... they waste so many pics and they just dump them in a bin.... Where do they go? What are they doing with all the printed pics and why are they so wasteful?! I ended up taking a better picture on the side with the malls decorations and my own phone, but still wish I had a good one of his first bunny visit. read more

Terrible experience today. Paid 60 dollars, didn't get to pick the poses for the prints and very rushed! Not happy with the new company they are using and will be looking for another place not using this company. read more

Terrible with children, mean staff for Santa pictures in Grand Rapids Michigan. Santa did not even acknowledge or speak to the children.

It's a very fun, rewarding, nice and friendly place to work at if you love being dressed as the Easter Bunny or even Santa and taking photos with people and pets! Unfortunately, though the photo prices are a little bit expensive. If you work there you actually can get a free photo taken with your family, which is wonderful! read more

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Showed up to our appointment time with our 7 week old baby yesterday. Pouring rain, made us wait outside in 42 degree weather as their line of people with reservations spanned maybe 25-30 groups at least. Waited for about fifteen mins before finding out that their systems went down and they were over two hours behind schedule. They gave me a phone number for customer service and said we could get a refund. Of course, customer service came back today saying they wouldn't issue a refund. I am livid. So what is the point of having a reservation if the company can't honor it? Did they really expect those of us with tiny children and/ or infants to wait outside in the wet cold Chicago weather? It is completely unreasonable and unacceptable. If they want to play games here with our $50 reservation fee, they've got the wrong ones. Next stop BBB. read more

I went to my family for pictures with Santa with a "Reservation paid in advance two weeks before. The event took place at Boca Town Center Florida. Very disorganize my appointment was at 1:30 it took place at 3:00pm keep in mind we have 3 children with us, thirsty, hungry and tired . They decided to have two lines people with appointments and people without it. They were taking one from each line alternating. Really what is the purpose of paying for a reservation? At the end when I went home and scan the barcode to view all the pictures not all off them were there!! I just emailed them and I am waiting for a feedback . Not a good experience at all. read more

Please avoid the Shops at Atlas Park they are equipped with unprofessional discriminatory staff especially the photographer Fabiola who "refused services" because we had a reservation that we cancelled due to long wait lines. Since walkins were available we stayed in line and when it was our turn exactly after a "walk in" she said "I refuse services, I had to call my district manager to cancel your reservation we are not accepting walk ins." Please see the website description "walk ups welcome everyday until closing." She refused to photograph by 10 month old for her first Santa Picture. This lady Fabiola at Atlas Park in Queens should be fired she had no valid reason for turning us away. read more

Cherry Hill Programs - The website states their walk up policy - Event Photography Near Me - Marlton, New Jersey

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Burlington Santa crew, this experience was the best present of all! I see a lot of terrible reviews with very small amount of stars, but I think that that has to do with the lines and the timing-not really the product or the people. This is just my opinion and my experience. My team and I went to get pictures with Santa on Wednesday, December 18 at 11:45. The crew, I will not give their real names as I see all these negative reviews here! (D, C and Santa) were great! It was a fun and very joyful experience. We were all excited to get candy canes after we saw Santa and reviewing the options we had for our Christmas cards. I hope that people are kind to the staff because many of these problems in the negative reviews that I read were not due to the people who work there. read more

We just had the worst Santa experience at Town Center in Jacksonville, Florida. The attendant managing the line had absolutely no smile and was not welcoming at all. People were annoyed because there was absolutely no time management with these so called reservations that you have to make online and the attendant was allowing people who were late go ahead of other people. Once we got to actually see Santa, my husband took a picture of our grandson and got yelled at not only by the attendant but Santa yelled at my husband while holding my grandbaby. I will never go back to this place again and would definitely not recommend it. read more

I incorrectly booked a Santa Experience in the incorrect State 5 days prior to the actual appointment and I contact Cherry Hill to cancel and get a refund as I am not able to attend this location. When I reached out and explained they were not flexible at all and gave me a standard reply that there are no refunds. How can a Company not offer a refund if contacted 5 days prior to cancel? This is a horrible business practice and I will be leaving reviews everywhere indicating that you should not use them! read more

Last year, we booked a reservation and waited for an hour while we watched the walk in lines be taken first. We left the reservation line and went to the walk in line and were still seen before the people in the reservation line. This year, I didn't bother making a reservation because of that. We are sitting in a walk up line with an estimated wait time of 1.5hrs and no one from the walk up line is being taken. We were then told that in 30 minutes they will be putting us at the back of the reservation line and operating only one line. I really cannot understand their operation, and if it were free or inexpensive I would understand and expect a dysfunctional system but to spend $50+ dollars on this "professional" experience is highway robbery. read more

I would strongly advise against taking Santa photos at Ridgedale Mall in Minnesota. The quality of the photos was extremely poor, with noticeable black smears on the digital images. I reached out to customer service, provided them with the photo of my four month old sons face, and explained the issue, but was told that only 5 of the prints had smears, which, according to their "quality standards," meant they wouldn't offer any compensation or reprints. It's disappointing to pay for a special memory only to be met with such a lack of customer service and a subpar product. read more

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do not go here! they are absolutely awful. yelld on us in front of our children because we wanted them to hug Santa. worst experience we ever had. read more