Five Stars for the Hotel, Zero Stars for the Restaurant…read more Our room was excellent, but the service at the restaurant was unacceptable. On the morning of June 6th, we went in hoping for a nice breakfast, only to be blatantly ignored by the server. After making initial eye contact, she disappeared into the back for a while before finally bringing us menus--then walked away without taking a drink order. She later walked right past our table with a coffee pot, made eye contact again, and chose to refill tables that were already taken care of, still without offering us anything. She then proceeded to greet and serve two separate walk-ins who arrived long after we did, getting them coffees and drinks while looking at us again as if she knew us. The level of avoidance felt deliberate and was highly uncomfortable. As out-of-town guests, it was obvious we were not welcome, so we ultimately left without ordering a thing. Exceptional hotel, but the restaurant service needs serious management intervention.

The view is amazing, room was clean and not run down. The patio in the room is perfect, one can…read moreenjoy the scenery. The resort outdoor space has a nice fire pit and outdoor bar. The resort restaurant has great cocktails. The clam chowder was delicious. Breakfast, not so good. Lastly, if you are looking to gamble, the resort does not have a casino. One needs to drive a couple of miles down the road.

Very friendly front desk staff, breakfast staff also friendly. Clean, comfortable rooms…read more Breakfast had a good variety of items both hot and cold. Housekeeping could use some attention. Not all towels or garbage was taken care of and when the bed was made (not changed) housekeeping didn't bother to move the pillows. They just left them where they were. Details are important. I also had to ask for the bed linens to be changed after a week during my two week stay.

Nice and clean hotel with great views of Flathead Lake…read more *Things we liked: Friendly staff, close to the Lake and all the places we wanted to visit in town. Tasty and free breakfast everyday, ample parking. *Things we loved: Krista at the Front Desk was super helpful and very professional and personable. *Things they could work on: It's a suite with a kitchen and a stove top. Yet, there were no pots/pans, plates, utensils, cups, glasses, salt/pepper, or paper towels. That made no sense to me. Better to remove the stove top and sink. They served no purpose and I think most visitors won't go buy pots and pans. *Bottomline: This is a great value in a great property. We will stay here again.

Very nice establishment, very clean. Customer service was great. Everyone is really friendly and…read morehelpful. Breakfast had a good selection of make yourself waffles, muffins, fresh fruit, cereal, oatmeal, bagels. Location is nice just across the street is the lake, really pretty view. Across the way is the casino as well which has good food and service also!

Really spacious clean room with great views. The hotel at a nice complimentary breakfast with…read morecoffee, fresh waffles, fresh fruit. Recently remodeled, my room with really spacious with a TV that offered streaming. My favorite place to stay in Polson.

We stayed here July 5th, 2024. Yesterday (18 months later), we received three emails from KwaTaqNuk…read morestating we have reservations for three rooms for yesterday. We made no reservations nor have we had any contact since July 5th, 2024. A few minutes ago, KwaTaqNuk attempted to charge our credit card twice. Fortunately, the the old card has expired and a new one was issued, so the charges were declined. The phone number on the emails does not answer. The 800 number on the web site is perpetually busy. These people keep you credit card info in their database perpetually, then mess up their computer system to cause reservations and charges that never took place. This place is a joke. Stay away from here!!

Our room was spacious, clean, & quiet. We had room 103 that allowed our dogs. Near an exit for an…read moreeasy dog walk. Unfortunately, laborers were staying next door & starting at 7:30am the back door slammed constantly till 8:30am. Restaurant is a small bar but food & service was excellent & beautiful view of the lake. Ordered steak bites w/ Gorgonzola fondu, teriyaki salmon bites, & prime rib. We also split their breakfast burrito & hash browns for breakfast. Non-smoking casino area is very small, cramped, & exceptionally loud. Smoking casino was very smokey & really loud. Gamblers are not offered free drinks & ATM only gives out 100$ bills. Naomi is head of Security & she was incredibly friendly, knowledgeable, & delightful. They started a new computer system that was creating problems. We received 10$ promo cash w/ our room that we weren't able to use & as new player members we should've had 20$ promo on our casino cards that never showed up. We would stay here again w/ the off season prices but would never stay in the summer.

I love this place!! Spent the 4th of July in Polson for the last4 years and stayed at the Flathead…read moreLake Inn. Convenient to restaurants, shopping. The staff are very friendly and easy to work with. I'm staying here again this year!

Staff friendly, rooms clean but dated. Free WiFi has weak signal and crashes frequently (probably…read morewhen high volume use)

Worried about all of that smoke and tired rooms…read more Not a problem. We didn't go into the casino, and never gave the smoke another thought. We walked into our room, clean, modern, beds comfortable. If you need more, plan to stay in a bigger city.

First the good. The staff is really friendly. The location is incredible…read more Then the bad. The rooms are underdone, old and mediocre. Maintenance is poor. You can't have a drink at the outdoor pool even though the bar is right there. The outdoor pool was real dirty and full of small floating items, maybe dead skin and was real cold. The indoor pool was cloudy. The hotel is Smokey. This does not compare with other Best Western Plus hotels that I have stayed at. All just my opinion.

This is a horrible place to stay. Horrible AC units, dirty floors, and they give you coffee but not…read morea coffee maker. Called to see if they had a coffee maker and a fan and I was told they didn't. After I couldn't get the TV to work, the manager came up to my room telling me she didn't have time for this. She could not get the TV to work so she decided to move me to another room. She got me a fan because the AC unit was worse then the first (giggle) and this room has a coffee maker but it's truly been a horrible place to stay. One thing I did enjoy was the beautiful view.

I hate being negative so I'm giving this place three stars. And now I'm going to honestly tell you…read morehow it was. We stayed there August 5-7. We were aware of other ratings but we had nowhere else to stay. For a non-high maintenance couple, there were a couple of things that put this over the line. When we got in the room my husband calls me into the bathroom to show me there is a bar of soap left in the shower and It has a huge pubic hair on it. Then we started looking around. Smudges on the wall, on the phone, refrigerator, everywhere you name it. I went to the office I asked if we could get a discount and I said I was going to clean the room. Laura who was on duty felt terribly bad about it and explained she had had a lot of trouble with help lately. Again due to other reviews we had brought our own cleaning wipes. I'm sitting there and Laura knocks on the door and tells me she wasn't even supposed to rent this room because of the air-conditioner after someone else's complaint. I wasn't even going to complain about the air-conditioner. I had turned it on I noticed it was rather inadequate but it seriously wasn't that hot outside. So she called the maintenance man. And asked him to bring a portable air conditioner to put in the room. He arrives comes in the room and announces that he doesn't know what the problem is the air-conditioner is adequate and it's no different than any of the others. Let me tell you his attitude was crappy. Before, I didn't really care but after he acted like he did I thought well, you know what dude? I'm going to go ahead and let you put this unit in. Pretty much the rudest person and when he got done I told him not to be so cranky and he gave me a smartass response. If you must stay here, bring your own cleaning Stuff, and just deal with it.

Very rustic so if you are a person that doesn't like vintage things and expects to be papered this…read moreplace is not for you. The staff is helpful but give you the respect of having quiet time. It has the Montana fell of you leave me alone and I'll leave you alone. I have noticed a lot more people from out of the county that come here and they can't be pushy so you will have to stand your ground if you don't want to be pushed out of the way in the pools at times but that is not reflection on the location more the clientele. For that reason alone I don't go as often as I do other local hot springs

This place has never failed us in 20 years. The pools, laid back atmosphere are great. Great day…read moreto spend lots of time. The food is good enough. Service & staff are always nice.