Chemical Records, you have a retail area and someone has chosen to drive to your door wanting to spend money. Do you
a) Go to great lengths to help them, and ensure they leave satisfied, happy to recommend you to friends
b) Treat them with a reasonable level of interest, attempting to be helpful where possible
c) Be indifferent, rebuff your customer's concerns, and if you think you might actually have a helpful answer, stop - count to five - and say something dismissive instead.
Judging by my experience, along with other reviewers (Rob E. and Ian D.), Chemical Records chooses (c) every time.
Maybe they're great for vinyl, but I went there for DJ equipment. I chose to go there because they are a Bristol retailer with items in stock, rather than an online seller I've never heard of with only pictures. And I truly wish I had not bothered.
What I was after was a laptop stand, of which they sell several different types priced from £30 to around £80. Neither member of staff would let me see or even measure the item I was on the verge of choosing, unless I placed and paid for my order - and "no refunds", even if I just peek in the box right there in their shop.
So I found myself in the surreal position of having to choose between several items by looking at the limited photos on their own website, using the staff computer right there in the shop.
I start to wonder whether this is really any better than the "online seller I've never heard of" option. Apparently not: at least then I could return the product under statutory rights.
But no, I'm glad I tried to complete my purchase in the shop because it proved how awkward and indifferent the people at Chemical Records can be. I wanted to compare dimensions of two items. One product page gave dimensions, the other didn't.
Staff reaction: "they'll be just the same"
Me: "But there's £15 difference in price, and they look different in the photos".
Staff: "........."
I kid you not. Oh and this is almost funny. One of the photos was upside down (laptop stands have a lip to stop the computer from slipping forwards, but the picture had the lip at the bottom). I pointed this out light-heartedly.
"No it's not," came the female reply. "It sits on the edge of the desk". "Hmm... OK, but why do the others all have the lip on the top and this one doesn't?"
"Yeah, well... which one do you want?"
Ever realised that some interactions are just not worth your time and effort? I pulled up a web browser on my phone and Googled the item number of the KAM laptop stand in question. Up comes www.djstore.com they had exactly the information I wanted. The more expensive stand was adjustable to nearly 80mm higher than the other one. That, Chemical Records, makes a difference.
So despite having to pay £3 more to order online, despite having to wait a couple of days for delivery, and despite even being stood two feet from the chap who had it in stock - www.djstore.com is where I chose to buy it. read more