Extremely friendly staff, and a great place to pick up Florida Aquarium tickets for 4 bucks off!…read more(Located right next door to the aquarium itself, and you can avoid the long lines to boot). They also validate parking for the ramp across the street. Top notch.

We used DTB to store our luggage while we checked out the port area after coming back from our…read moreCarnival cruise. Great customer service and for $8.00 per piece of luggage for storage it was sooo worth it. One word to the wise, if you paid for transportation to and from the airport thru Carnival you must take their ride as soon as you disembark upon returning to Tampa...Luckily I had remembered the name of the agent with Carnival who told us that we could take the shuttle bus at ANY time to get back to the airport but found out that was untrue. Luckily the bus had returned to bring passengers for the next cruise out and we were able to ride back to the airport with him. I will say the Tampa Port for Carnival S.U.C.K.S. and the cruise itself was, well, lets just say I expected everyone to have mullets and be missing the majority of their teeth. NEVER AGAIN for that port.

I really liked the customer service and how easy it was to not only enjoy the location but learn…read moremore about Tampa as well. I remember a Riley Stanley individual that was very friendly and eager to help me in my needs. 10/10 would recommend to others

From the owner: Located in the heart of downtown Tampa, our Visitors Center offers excellent local advice on…read moreattractions, restaurants, and things to do during your visit to Tampa Bay. The staff is very knowledgeable and wants nothing more than to help you enjoy the area. The gift shop includes a curated selection of Tampa-themed memorabilia and apparel.

The cruise was pretty good, but we had some experiences that led us to the 2-3 level. It was our…read morefirst cruise, so we can't compare. The staff was amazing and had passion for their work. All tips go to a make a wish foundation. This is great! The drinks were incredible!! The food was amazing and all fruit was fresh. The desserts were a hit or a miss depending on taste, but they good ones are 100% ecstasy. The negative experience we had was the sewage smell on the lower decks 2-3. Sometimes it went upstairs. The other was that the room was waaaay to crowded and there was no plugs for our electronics. None. I called customer service and they gave us a standard wall plugin to borrow. If you do go remember to make your room central because then you can be in the center of where you go. The spa and acupuncture are amazing - we are addicted Overall we had a great time, and a good experience on the ship. The food and drinks were memorable!

Celebrity Cruise Line markets itself as a "premium" experience, but behind the glossy branding is…read morean executive management team that appears completely indifferent to customer concerns once they have your money. Port changes are made with little to no accountability, then quietly justified through contract language that protects profits while stripping customers of meaningful recourse. What feels like a classic bait-and-switch--selling itineraries that entice bookings, only to later alter or remove key ports--is effectively rubber-stamped by fine print designed to shield the company rather than serve paying guests. Even worse is the near-total lack of executive responsiveness. Customer service channels lead nowhere. Escalations disappear into the void. Executive leadership remains unreachable while customers are told to accept changes, absorb losses, and move on. This is not how a company that claims to value loyalty, trust, or transparency should operate. Instead of standing behind the experience they sell, Celebrity Cruise Line's leadership has chosen to: * Hide behind legal technicalities * Ignore legitimate customer complaints * Normalize itinerary changes without fair reimbursement * Prioritize shareholder profit over customer integrity Customers deserve accountability, transparency, and fair compensation--not silence and scripted apologies. Until Celebrity Cruise Line's executive management demonstrates genuine concern for customers and revisits these practices, I cannot recommend this cruise line to anyone who values honesty and ethical business conduct. If you would like to contact Celebrity Cruise Line executives to voice concerns, request reimbursement, or demand accountability, use the information below and share widely: Executive Name: Laura Hodges Bethge Title: President Phone Number: Direct (786)553-8961 Email Address: lhodgesbethge@celebrity.com Executive Name: Andrea Shey Title: VP, Loyalty & Communications Phone Number: Main (305) 982-2171 Direct (917) 848-3333 Email Address: ashey@celebrity.com Executive Name: Karen Blair Title: Associate Vice President Phone Number: Direct (213) 400-7441 Executive Name: Katina Athanasiou Title: Senior VP, Sales & Services Email Address: katinaa@celebrity.com Executive Name: Jennifer Suarez Title: Vice President, Sales, The (Americas) Email Address: jennifersuarez@celebritycruises.com

I booked my Disney vacation with Angel months in advance, and I could not have been more pleased…read morewith the service she provided. I had been looking into various packages on my own, and was getting so frustrated. Angel not only took over, she was responsive and positive throughout. Her customer service is exemplary. What made my family's Disney getaway even better is the care package that she sent to my daughter and her friend. It was packed with Disney goodies and the girls were in on Cloud 9! And even better? When we got to the hotel, we received perks (only 10/day for parking, vs 30) that I know I would not have received had I booked this on my own. Now I can't speak to savings for everyone, but I know that I booked far enough in advance and I saved several hundred from what I was calculating when I started to research hotels and Disney passes. But if I hadn't saved a dime, I would use Angel again (and plan to) and again. She is a joy to work with. Thank you, Angel, for making our getaway all it could be!

It has been months of seemingly unending issues all stemming from my father and I having the same…read morefirst and last name. How hard can this be....I can't imagine this is the first time two people with the same name have traveled to disney world at the same time. Endless emails and phone calls for the last 7 months to try and get it all sorted out and its still not correct. After getting my reservations and race registrations corrected it now appears like my fathers have disappeared. I never got any kind of invoice and receipt of any kind. I still get emails that say a payment is due even though I paid in full months ago. Whats the point of a travel agent if I need to contact Disney myself directly to get any answer or resolutions. would not recommend unless you headaches and stress.

This is a great little Tampa souvenir store. They have a nice selection of T-shirts and are…read morereasonably priced too. The best part...the older and younger gentlemen working at the front. Polite, friendly, and great people. The older gentlemen heard us talking about where to grab dinner, made a suggestion, and even called the restaurant to make us a reservation. Who does that?? Easy 5 stars and more power to them.

This place is amazing, so many awesome Tampa gifts. I can't believe I had never been in before. So…read moremany great items that I haven't seen in other stores. Great spot for visitors or locals. Staff is great too.