HORRIBLE!! HORRIBLE !!! Customer service and poor installation and repair--because of the absolute disregard for taking responsibility for the issues that exist on the equipment that was installed. I called in last year to address a issue about our restaurant not cooling correctly with the equipment they installed. Needless to say this year it was messing up again and I call in to have someone come and look at it.
The guy who handles the repairs sets up a appointment and I stay at my business all day the day he is supposed to come and guess what? The guy never shows so when I call in he says he got tied up and it's not his responsibility to let me know he couldn't make it lol got super rude and hung up on me.
The next day I left a review on my experience and the owner decided to tell me if I didn't take the post down he wouldn't try to assist me at all in getting captiv air come help me. So me needing help like I do I agreed and he said he'd get back to me the next day. Well guess what again a month later nothing so I called captiv air myself and they are coming out Friday.
Because of his disregard and the condensation that the units they installed are causing issues I had a employee fall today and fracture her wrist and quit my business. This is totally careless and reckless and not the way to run a business and then to threaten me with not helping me with what you installed and always giving me the run around and claim you installed right I'm doing what I feel is right read more