My p/u was arranged by an actual telephone call with an actual person who was courteous and competent. The p/u was on time and the route made sense.,The driver/trainer had a student on board and they seemed to have a good working relationship. Forget uberlyft bs. "Here, taxi." read more

Dealing with the dispatch person and the cab showing up were fine. The driver was also okay except he only put on his seatbelt when we were passing a LEO in a school zone and only signaled turns half of the time. The very bad parts were the price and the cab, itself. The dispatcher told me there was a $35.50 minimum price, which is ridiculous. But I was desperate and didn't have Internet access so I could use Uber or Lyft, which I did on my first ride of the day, from my home to a medical appointment for less than $15.00. It was only 6.8 miles! The $25+ difference in the rides was outrageous! What upset me more was how disgustingly filthy the car was. There were suspicious stains all over the seats and the headliner. I could just imagine someone projectile vomiting from the seats to the headliner. Then the door was also extremely dirty! The car was smelly (you could smell old cigarette smoke) and the A/C didn't work...at least not in the hellish back seat. I asked the driver if he could make it cooler but, I guess, he couldn't. When I got home, I took off my clothes and told my daughter to burn them. And then I wiped myself down with Lysol disinfectant wipes. I honestly felt subhuman sitting in that nasty car. I will NEVER use Checker Cab of Lakeland, again. NEVER! read more

This cab company has The Most RUDEST UNPROFESSIONAL CUSTOMER SERVICE IVE ever experienced. There's No corporate number they argue and yell through the phone just Ignorant. I will be calling the Better Business Bureau on this Company because I'm Not The One To play with Period read more

The dispatcher Jackie was awesome, going above and beyond to help me set up a ride for my mother to the hospital for her appointment. Although we ended up canceling the ride because her doctors office set her up with one, Jackie really was great and showed excellent customer service and patience helping me. I know if I need to use them in the future, I will rely on them. Thank you. read more

I give the driver 5 stars. clean, friendly and acted professional. I was impressed. never used a taxi since I moved to lake. I use a taxi in miami. nothing but illegals, dirty cars, driver are on drugs drive to fast. no English. i enjoyed this taxi driver. I recommend him name was "Alligator " 5 stars read more

Great service. it's been years since I last called a cab. I needed a ride in a hurry and my driver knew more than I did about where I was going; not a talkative man, but just what I needed when I had lots of other stuff on my mind, but I needed his help when explaining where to go. This service beat all expectations. Friendly dispatcher, quick response time, quick delivery time, clean car, friendly driver. read more

I just wanted to say that I am so glad you guys are in business! I feel more comfortable riding with you than the other driver services available. Thank you for your A+ service!! read more

Driver was very nice!! Van was very clean and driver also he kept good conversations.

Just not a great or even friendly experience. We rarely call cabs but today we had no choice. The dispatcher was having a bad day and was screeching at me over the phone. Then she had to call back because we sent the driver to the wrong entrance. I apologized and she screeched 'are you kidding me!' before hanging up. The driver is fine and his music was OK for the first three songs and then it turned really bad. The next song was full of profanities including the "N" word every 3-5 words. That was too much but we didn't say anything to him as we didn't want to walk the rest of the way home. Lesson learned, never call a cab during a Mercury Retrograde. read more

A wonderful company that gets you where you need to be. In that business, you get what you pay for. You pay low shit prices at the competition, you get low shit service! SIMPLE. read more

When he picked me up it was over an hour later I called dispatch and she told me that they only have one driver The driver was all over the place and doing at least twice the speed limit and trying to pick up some call girl talking to her while I was in the back of the back of the car the fee for the ride was Around $20 I gave him a 50 and he took off with my money and never gave me the change read more

I needed a ride from Lakeland regional hospital to Auburndale at 4:30 in the morning. I am a cripple 64 year old woman and was very afraid to even call a cab company but Uber suggested I call Lakeland checker cab to say I was aesthetically happy is an understatement. From my call to my front door they were amazing. My driver Mr. Davis was caring and a joy to ride with. read more

If I could I would leave no stars for this company. I called to book a doctor's appointment a day before. The day of the appointment they arrived 20 min late because they were waiting on a credit card form in which I had to wait on them to send to me 10 min before pick up. I called 7am on the dot to make payment and they didn't send the form until 8:15am , 15 min before pick up. So because I had to wait until someone got to the office to get payment, they went late for my customer. I run a national transportation service and this by far was horrible service. Such a bad way to conduct business especially when it comes to picking up patients on time for appointments. I even tried to make payment at the time of booking and they didn't want to take it until the next day right before the ride was scheduled. Then the driver blames me, saying he's late because the card transaction was late going through. No! It was not late. I had to wait on someone for over an hour to make a payment. I will never do business here again! One thing about transportation is you always have to be on time. read more

I took the yellow cab to my home today. I called three hours earlier to set up the time. The driver arrived ten minutes early and I was very happy with that. Cab 54 was clean and drove nicely, Cab driver Scott was friendly and polite. I had a very good experience... my only critique is that the price is pretty high for local travel. (not cab drivers fault read more

Called for taxi service at 550 am, On a Monday. We drove down to Orlando area (Davenport) from Midwest, husband had to catch a flight out of Orlando airport. We had car issues and needed last minute taxi service to airport. Called Checker Cab gave the man our location and were told "Good luck and airport trips needed to be arranged the night before.". We called another company who could not get to us in a timely manner BUT recommended another company to help us. Flight not missed $90 fare each way plus tip. We will not call Checker again. Kindness and courtesy go a long way. read more

Terrible cab service! Cars are a piece of junk, handle was broke couldn't open the door.i was advised it would be 30 minutes it took an hour and 5 phone calls. They take credit cards but they have to call the card in and it takes forever. You guys need to get your stuff together . I'd recommend closing up shop. read more

On the first trip the driver arrived earlier then the estimated time - plus! On the return trip they were 15 minutes later then the pre-arranged time, not a big deal but keeps them from the 5 star rating. Both cars were clean, the drivers were courteous, and they didn't try to talk your ear off. read more

Service was good guy was friendly but how is my fare 25.35 and when I give you 40 dollars you hand me 5 back in return? I was going to tip you 10 dollars anyway but the point is you don't just take a tip without any consent you have it given to you. A driver will never receive a tip from me again because of that. read more

I called for a cab and they told it would take about 30 mins to get picked up. It took an hour and a half. I was in a shady part of town as well. The cabbie was nice and apologized for being late. Luckily I didn't have to be anywhere important that day but say I did, these clowns would have screwed it up. Live and learn! read more

After the Driver took me to my destination he accused me of stealing $20 from him. So i showed him my wallet and that i did not even have another $20 bill. After being in my house 10 mins the driver knocked loud and in a rude manner. I answered to door to him still saying i took his 20 and demanding i come look in his car for it. So i said sure let me grab a flashlight. I returned into my home to retrieve a flashlight. The driver began knocking loudly again now knowing there were 2 young children asleep that he was waking up. As I answered the door the second time telling the man to stop knocking and to stop being so rude. And I was actually going to help him look until he got shitty with me and commanded me to hurry. At this point I told him I was no longer willing to help him. He then put his hands on me and tried to keep me from returning to my home. All of this took place Wednesday, December 23 2020 at 3:41 am. I will NEVER ride or recommend this cab company again. As I was accused of a crime and assaulted by the driver read more

The taxi arrived at the hotel on Sunday the 11th, very promptly. The driver was very polite, curtious, and respectfully. The charge for transportation to the conference was very reasonable. Credit cards were accepted. Todd M. Jack, M.S., Ph.D. read more

Don't bother. After two calls & nearly two hours of waiting (1 hour and 48 minutes to be exact), there still was no cab! I called back to cancel & was told that there was someone on their way. Will not bother attempting to use them again read more

This is the worst cab company ever!!! There cars break down nonstop. The drivers and customers are always in danger when in the cabs. One of the last times I was in a cab I had a great driver but the car kept stalling and it scared the crap out of me. I asked the driver and he said that the company won't fix the cars because it costs too much. OMG! Is it really worth putting peoples life at risk. I wouldn't trust this place to get you anywhere safely. Imperial Cab is much more trustworthy, I haven't had any issue with them as of yet. And yes, it's every car!!!! read more