I took my father for a post hospital release follow up at Dr. Chau's office. I was surprised and disappointed at the unprofessionalism of the office staff - or, rather, downright rudeness.
This is not a compassionate and caring office staff. My father is in a debilitated state and a trip out anywhere is painful and uncomfortable, not to mention the cancer side effects and weakened immune system. There will not only be a long wait, until after your scheduled appointment time, in a crowded waiting room - there is also a rude worker who will tell you that you have to check out with her, but bark that the patient (in a wheelchair) must go to the waiting room. Again, this is a cancer patient with a compromised immune system and I was yelled at to wheel him out into a crowded waiting room (no seats empty) so that she can finish up her check out notes with me standing there with her for no reason.
Finally, I live in California and will stay with my father in Florida to care for him and support him with his cancer fight, I asked Dr. Annie Chau to complete my FMLA forms for work. I circled her portion which consisted of 4 questions: 1) Date medical condition commenced 2) Probable duration of medical treatment 3) Does the patient require assistance for basic care (yes or no) 4) Estimate the period of time care is needed.
Dr. Chau said she does not complete them and I needed to speak with "David" for assistance with FMLA. Upon speaking with David, who referred me to the rude woman at the office check in desk, I was advised that I need an appointment for answering those 4 questions and it will cost $30. (Yeah, you CAN charge for the minute it'll take you to fill in the 4 blanks on my form, but why would you want to?) According to her, there is a 2nd David at the office and he was unavailable. And the first appointment is two weeks away on the same date of my dad's chemo appointment - do I take care of my dad or protect my job... THIS is the kind of doctor's office you are dealing with. An inconvenient blanket policy when attempting to assist vulnerable loved ones with care and support. I could go on about the rudeness and lack of compassion from this office staff, but I hope you get the point and feel free to message me for questions.
(In fairness, the front office employee who handles referrals, David, was nice and normal - thank you.) read more