The worst customer service. Every interaction with an employee was a terrible experience. Rules are not enforced and will not give refunds. Will never come back or recommend. Try your luck at a better campsite like Weeki Wachee or Homosassa.
Some more info: My friends and I reserved an RV site a month before our camping trip and planned to sleep in our cars because tent camping was not allowed. We checked that this was acceptable via phone several weeks before our reservation. When we got there, after checking in at the front with an unfriendly and rude employee named Denise, she made it aggressively clear that we could not set up tents in the RV area and we had to sleep in our cars, even after we told her that was already our plan. Shortly after going back to our site, a man named "PJ" came over to us and told us we had to leave because we were sleeping in our cars, and that was not allowed despite Denise telling us it was okay. Turns out he was kicking us out because someone who was staying more nights needed the spot. When we questioned him, saying we had had our reservation for a month and had made our plan to car camp clear for weeks in advance, he made a claim that it was "his camp" and he would "check with the front".
I then get a phone call from Denise saying that we can't stay there because car camping wasn't allowed (even though she had already told us it was!!!) and we could move to a tent site that was open. I asked if we could get refunded for the price difference between RV and tent sites and she refused. We then asked if we would be refunded if we left and she said she could only refund half of it if we left due to the "cancellation fee", despite the fact that they had ALREADY rebooked our old site and we were kicked out due to their mistake. As we were talking through our options she said she had to go because she had other things to do, and HUNG UP ON US!!!
My friends and I decided to walk up to the front office so Denise couldn't avoid us. When she was confronted she tried to offer anything but a refund (free $5 parking,free firewood, free kayak rentals, or credit for another visit, in that order), but we just wanted a refund.
Eventually she gave us the refund for the difference between an RV and tent site, but not without yelling at us.
As a cherry on top of the whole experience, when we got to the new site there was an aggressive dog running around the campsite without a leash (growling at us and other guests). The owners were hostile toward us, calling us names, when we asked them to put a leash on. Management never did anything when it was brought to their attention. Overall, we will never be returning. read more