Awful!!! The lady teller ROYALLY SCREWED up my savings bonds deposit. I asked her multiple questions on how much each accrued and which ones were ready to deposit, out of about a dozen savings bonds. She was so flustered, shuffling through them, typing out things on her calculator and kept asking ME about her math. I should've seen the RED FLAGS then.... she handed me back a bunch of the bonds and deposited the rest. I asked for a printout and she gave me a small receipt, with not much info. I am not a professional banker, but I do know that it is the BANK TELLER'S JOB and she should know how to do it!
Turned out, almost a month later, I see a $400+ deposit into my chase checking account. I called the 800 # to find out what it was and they told me that via HUMAN ERROR my savings bond deposit for ONE bond was off by almost $400!!! Because the lady at the bank manually entered the information WRONG. And the federal government was the one to catch the mistake in the numbers.
WHAT THE ACTUAL F, CHASE BANK OF QUALITY STREET in TRUMBULL?!?!??!!!
They've majorly lost my trust. This is ABSOLUTELY UNACCEPTABLE and there is NO REASON this lady should have made such an extreme error other thank complete incompetence. The bank was not busy. I was the ONLY customer there, in fact. She kept asking ME what the math was and I should've seen that a sign that something was up.
ALSO, I asked for the money to be deposited into my Savings account and on the form (which I later saw a scanned copy online,) the woman filled out "Checking Acct," which is why the error "REFUND" was deposited into that account almost a month later.
Financially speaking, this was a huge burden, as I was in the middle of a major life transition, moving money around and trying to keep everything balanced. CHASE is supposed to be a TRUSTED institution. We're not talking a mistake off by a few cents here. It was a $400 mistake. HOW DOES THAT HAPPEN!!!!!!???? read more
