Went in the Branch to Open an IRA and was told we don't open IRA'S in our Branches. What the…read moreHell.....The girl was Polite and it was not her fault but Corporate should do something. Their website say's they offer it but you go in the Branches and they say we don't do that here.

Great Customer Service…read more This location is one of my favorites. The customer service is really very good. I had to stop by Wells Fargo to get some cash for a birthday present for my nephew. I wanted some crisp new bills and that's exactly what I got. So nice that they actually took the time to accomdate my request. Great place for all your banking needs.

One person doesn't spoil the staff, but she should represent herself in a better matter Customer…read moreService very poor

Nobody in the store wife was trying to change last name and they told us they were booked up for…read morethe day we were the only ones in the store

My experience here was wonderful. My parents live in Phoenix and I needed to be added to their…read moreaccounts. Maria was really professional and helpful. I find that their website and mobile apps are also easy to navigate and user friendly.

Had a meeting in the morning with a banker to open a joint bank account with my spouse. Went by…read morevery smoothly and the banker was very helpful explaining their services.

DONT COME HERE...Terrible service if I could give them zero stars I would because not even one…read morestart they deserve...they all have a terrible attitude. I didn't see one simile. They take forever to attend a person and there were three people at the front and not one decided to attend me. This place has one start and it has a good reason for it. Just please DONT COME HERE!!

Might be the WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!! All Hell Broke Loose. MUST READ…read moreTHE ENDING. Got a 39 dollar check from my dad for my birthday. Yeah it was a gag check since I turned 39 years old today. Well I just happened to be right next to Desert Schools at Walmart so I figured I would go over and cash this check to spend the cash on my birthday pizza lunch. (big mistake) So Carlos Sr and the little one head over with me. Right away I notice the line is very long. At least 20 people in it. So I asked the information kid working the front if there would be a problem cashing this Desert Schools check since I don't have an account. He said no problem since my dad is a Desert Schools member and it was a Desert Schools Check. I doubled checked, because I am 39 years old and been around the block a few times. I said I don't wanna wait in this long ass line then told I am screwed when I get up there. He said dude you are good. So I waited. And waited, and waited and waited. 45 mins later I finally get to the window. Lady says she is closed. So I waited some more. Finally another young kid takes me. Takes him about 5 mins to figure out what the fuck he was doing and finally says yeah we will cash it. So at this point I am 50 mins in. He then says it will be a 5 dollar fee to cash the check. I lost it. WHAAATTTT??? 5 bucks to cash a fucking check that is your check?? Come on. I said forget it and left. This is when it gets fucked up. As I was walking out I see the kid and I say thanks bro for wasting my time. I asked you if it would be a problem and you should have told me they would charge me 5 bucks to cash a damn 39 dollar check. He couldn't even look up from his cell phone. He just fucking blew me off. I was like dude I am fucking talking to you. Put your fucking cell phone down and look at me damn it. So at that moment another guy who works for the bank comes over and starts defending this dip shit. He was like he told you it wouldn't be a problem and they would cash it. I was like yeah for 5 buck fee. Nobody told me that shit. I wasted an hour of my life. I said if 5 bucks is nothing to you assholes then reach in your wallet and you pay me 5 bucks. They of course didn't. They just looked at me with this dumb shit dumbass look on their faces. I was furious and just left after screaming at 2 complete dumbshits. Seriously these guys were so dumb I am shocked they are even employed. So word of warning. If you ever take a Desert Schools check to cash at their own damn bank. They will charge you a fucking FEE. At least I told you and you won't waste your time like I did.. Just deposit that shit in your own bank account and avoild these fucking morons.

Brandy just helped me out here and her customer service was great, she taught me a few things that…read morewill be helpful to me in the future relating to my banking with Wells Fargo. I would recommend this location if you are looking to knowledgeable bankers and professionalism. 5 stars! THANKS BRANDY!

My sister and I cannot thank Nicole Carey and the staff at the bank for helping us with a difficult…read moresituation. They went above and beyond to help us. We are so appreciative and would recommend them. Thank you again Nicole!!

My first time visiting this branch, I can say I felt welcomed and the young lady named Jackie was…read morevery sweet and was quick with getting me in and out! Definitely will be returning to this branch location with any of my banking needs!

March 5th,2025 the so-called Supervisor at the 7630 W Thomas Rd, Phoenix, AZ 85033 location called…read morethe owner of a company that I received a check from to Verify it was legitimate. When she came back to the window after seeing her on the phone, she told me she was unable to verify the information. I ask her who did she speak with, she stated she doesn't know. I ask if she spoken with Jeff and she mumbled something I didn't understand in spanish. I ask what's next & she replied that she can't cash the check. I call Jeff on Speaker because she did not know I had his direct# I let him know & in front of everybody he said he did verify the check. He yelled his complete name where everyone can hear. She still was saying she couldn't cash it, so I ask to speak with a supervisor out loud in front of everyone including the other employees, & she says I am the supervisor! Jeff is still yelling on the phone that he did verify the check, & saying he is both the maker & account holder. The other staff ask me to lower my voice & I said I'm not going to lower my voice because she's lying, saying she was unable to verify the account when it was verified. She said let me check again after me calling her out, & says after checking a second time on a different "System" I was able to verify it. I said how convenient! I don't know what all the extra scribble she wrote on the check was, but she sure was writing on it. I wonder why this lady had a problem with a Black man trying to feed his family. She wouldn't give me her name however she worked this day: 03/05/2025 between 3:30pm-4:30pm At this location: 7630 W Thomas Rd, Phoenix, AZ 85033 She was a lot more unprofessional than I have time to type. I know what she was trying to do you hateful liar

Daniel Sesma will LIE to you about how to bank with them. I wouldn't trust them, please save…read moreyourself a headache and go somewhere else. They don't own up to giving you misinformation that can cost you money, literally. It's a shame because I had been banking with them since 2011. If it wasn't for my direct deposit, I would cancel everything within a heartbeat. But, take your money elsewhere. I wish I had.

Worst branch management ever. I go to deposit change that I rolled by hand, and Orlando Gomez say I…read morecan't put money in my account. Says he does have enough room to accept my money im putting in my account. I then say let's do as much as you can. I ask if I can watch him count my money, then he says no(what?). They start counting my money and I try to watch and he tells me to back up and that I am trespassing (trespassing while you count my money be hind the counter?). Then i tell him he has the worst customer service i have ever experienced at my bank in 22 years of banking with chase. He then says I need to leave, so I say, "give me my money." He then drops and destroys the bag I had the money in. The change breaks out of all the rolls that I spent my time rolling up. He say he won't roll it back up and then refuses to give me his name or manager number. I leave after he destroyed my private property and have to spend 3 hours re rolling all the change he broke open. I make a formal complaint about him. Then the bank closes all my credit cards and accounts with out reason or explanation. He gets away with treat people terribly and I get to get a new bank. I hope one day karma finds him and the bank. Stay away from this terrible place

Wow. I never been angry at a bank like this. Just because I withdrawn a huge amount of money they…read moreheld me for 30 minutes. Crazy. I gave 3 identification verification. I even gave my acct number and even pin if needed. Jesus. The manager such a pain. Will never come back. I almost closed my account today. Pff.

This is an extremely vindictive credit union, they will screw your over even when you rectify the…read moreproblem quickly. They are willing to go over and beyond to dash your financial improvement hopes. They had the option to do right by their customer but they choose themselves first, so much for credit unions being different than 'big banks.' Future and present customers BEWARE!!!

I was very happy to learn Arizona Financial Credit Union was a "shared " co-op credit Union, where…read moreI could withdraw and deposit from there ATM with my California credit Union. Best of all no withdrawal fee. The deposit was in my CA account the very next day. Next I will check to see if i could cash a check. AFCU is my bank of choice.