I've been into this branch multiple times and have always had a great experience. The tellers and…read morebankers are consistently courteous and professional. Jeff and Kevin, in particular, have been great to work with. They're friendly, and always willing to take the time to help with whatever I need. I highly recommend this branch and its team!

Waited 10 minutes at drive through with no one answering call button. When teller finally came, she…read moresaid that they were all busy planning for a party, so she couldn't come to work the drive through, then she gave me extra meaningless extra paperwork to do on the withdrawal form, so that she couldn't leave again for another 10 minutes, that no other teller has ever requested. Eventually, a different teller came to help. Bizarre and very unprofessional. It doesn't build a lot of confidence for keeping your money here.

I was never a fan of BofA before, and to be honest I'm still not fully bought in - especially after…read moreall the hassle from their customer support phone numbers. However, after meeting with Karina there is so much hope! My first day waiting I watched her quickly and effectively address and help a lobby full of customers - each who I'm confident left feeling just as happy and thankful as myself to have my problems addressed. Karina went above and beyond to help me out unlike any other advisor I've met. After my second meeting she found other financial products that aligned perfectly with my goals. I can't convince you to make the switch to BofA, but I urge all of you to go meet with Karina and see for yourself that she truly cares about helping others and getting things done.

THUS BANK GIVES FAKE MONEY! I came In trying to remove money…read moreso I can pay my rent and they gave me a fake ten dollar bill that said "for motion pictures only" where the "United States" should be . I got to do money order and the store cashier caught it ! It was still in the envelope with the rest of the money the bank gave me. CHECK YOUR BILLS BEFORE U LEAVE. They will not reimburse u for their failure ! Faulty system

Best Community Bank in town! Great management and Staff!…read more Voted #1 Community Bank in Arizona 3 years in a row, by Ranking Arizona.

Wow, after reading the reviews here on Yelp I decided to…read moreopen a bank account at Pinnacle. All I can say is wow! I've never been treated so good by any other bank. Nicole was great. Personalized attention and a free checking account. Personalized the way it used to be in the old days.

I discovered Scottsdale Community Bank when my other small local bank went through two or three…read moretakeovers and became just like all the big banks. At Scottsdale Community Bank they make it easy to do my banking...and they communicate in a timely manner. Professional, friendly, and totally capable. Just hoping they don't get taken over by a big bank.

I have been using the big banks for years, but recently switched to Scottsdale Community Bank. Top…read morequality staff, high touch personal banking service are among things that make this bank great! My family member also applied for a car loan here and SCB made it a super easy, stress-free process. It's great to have a local bank in our community that we all can trust! Thank you!

Today I visited Chase to open a new account. If I could give this location 10 stars I absolutely…read morewould! Joseph Pinhasov was the one to help me out, and honestly I couldn't have asked for a better help. Customer service skills were on point! He definitely made my experience with Chase absolutely amazing and process was so easy and quick!

This bank is unprofessional and does not provide satisfactory customer service. I have a friend of…read moremine who was refused service from this branch because they just didn't want to deal with the tasks she needed to have done. The manager was of no help either. Do not go here if you want to be discriminated against. I feel bad for the other employees here who get looped in with all the bad clerks at this location. Do not go here and support this location. I normally would not be a Karen, but my friend was disrespected by the workers at this location for simply existing. So I will wreak havoc.

04/05/2024 UPDATE: US Bank reached out to us immediately after leaving our original review and have…read morebeen keeping us up to date with their investigation. Today we received a call and we were told that the $40 will be deposited into our account and that the employee has been retrained on how to handle cash from customers. I commend US Bank for their prompt action to this matter. This has been the worst experience ever in a bank. Today, March 18, 2024 at around 11:30 am my husband asked me to count $800 in cash so that he could make a deposit. He counted again to make sure that my count was accurate. He said: YES, $800. And left our van to go inside the branch. He gave the cash not to a teller but to a woman sitting at her desk on the right side as you enter the branch. . He placed the money on her desk, she asked for his ID and bank card and then asked for him to go get a deposit slip from the counter. My husband left the money with her. He came back with the deposit slip and she had already counted the money. She told him he was short by $40. She counted AGAIN in front of him and yes, it was short. My husband also counted and it was short. He told her that we had counted the money twice before he walked inside the branch and her answer was: "we counted together". My husband told her that she had ALREADY counted when he left to get the deposit slip without him. That is why she told him he was short when he came back. Her answer was: "sorry, it is short." He came back to the car to get $40 because we needed to cover a payment. Completed the deposit and then left. Why would she send my husband to the counter and not ask him to take the money with him, but most importantly, why did she touch and "count" the money while he was gone? I sure hope that this incident is looked into as we are sure that there are cameras inside the bank because I find it extemely unlikely that we would have BOTH counted the money and both be off by $40. I also hope that someone contacts us because we have an account with the bank to clarify this situation. If that is the case I will be updating my review.

Again this branch is down. No cash in the atm. Maybe the workers really are special needs. Great on…read moreus bank for hiring incompetent people

Decent Bank of America location near where I work…read more Never have been inside, just pulled through and used their ATM. This location does not get a lot of love from those who have gone inside, but for what I need when I am in the area it is fine. Brick and mortar locations are getting to be rarer, so I was happy when I discovered this location close to my work area. Drove up, put my card in, grabbed some cash, and was good to go. As some others have said, due to its location it can be difficult at times to access in traffic and then get back out to go the other direction. For my needs, I'll take it.

Ernest, the manager with corn rows at this branch, is PATHETIC…read more May be the worst customer experience I've ever had. Went in to this branch this afternoon at 3pm after opening an account online and wiring $20k because my card kept getting declined. He was not only completely unhelpful, but seemed almost resolute to make it known he was the branch manager and would not help. I went to another BoA branch down the street, and even they said they have had multiple cases of other customers complaining about how bad this Ernest guy is. What a joke. This guy should be fired immediately. Moving all of my money out of BoA tomorrow morning.

Upon entering, you're greeted with a very nice, thoughtfully designed modern interior that feels…read morelike a bank of the future (which, honestly, is what credit unions are--periodt). It's clear where to go wait for a bank teller, and it wasn't long before I went from the back of multiple other ladies in line to immediately being greeted by Jesse. He was direct, showed that he wanted to help you now without you having to wait, and professional as he answered all my questions. Another location that keeps the reputation streak of Desert Financial strong! I'm so happy I switched to DFCU after keeping my dollars in a commercial bank so long. I seriously wish I did it sooner; it's clear that this credit union--as well as all the others I've seen in greater Phoenix--takes its community investments seriously, and in this business model of giving back instead of appealing to private shareholders, it wins a lot of happy people over.

I came in here to get a replacement debit card & it was super fast & super easy. Also it was free…read more & the lady who helped me out was super nice. It's a beautiful bank inside

Chase Bank is like that ex you swear you'll never get back with. Absolutely awful when you're "in a…read morerelationship" with them (fees, nonsense, the whole circus). I left them because as a customer they're downright terrible. But here's the thing, every time I walk in to make a deposit (because life forces me back into the building like it's a bad sequel), they're suspiciously... nice. Smiling. Helpful. Polite. Practically handing me candy and warm towels. It's all a trick. They're trying to reel me back in, like, "See? We're nice people! Come open another account so we can disappoint you all over again." It's like Chase runs two separate businesses: Chase the Institution: 1 star, borderline villainous. Chase the Visitor Center: 5 stars, free smiles, no waiting, "Have a great day!" vibes. They're lovely hosts when you're just dropping by. But trust me: don't fall for it. That's how they get you.

As small business owner we are charged to go inside the bank and have a teller handle our deposit…read more Depositing money at the atm today, it malfunctioned. Chase can't account for where my $4,000 Deposit is, and can't guarantee my money will end up in my account. Definitely bank shopping now.

Always a smiling face greets me when I walk in and the staff are always concerned for my needs!…read more More banks need to follow their lead! Never a problem always a solution! A Pleasure!

Been here twice now to pull out some cash. My bank isn't around here, so I'm glad I can get cash…read morequickly when I need it and without fees! The first time I went to the drive-thru and it was a seamless transaction. The second time I attempted to drive through again, but it was not in service. Boo!! I had to park in front of the ATM and walk up to get my cash. No biggie, but when the drive-thru ATM is broken, I'm sure it puts a damper on anyone's schedule especially if they're on a time crunch! I'm just glad I can get in and out pretty quickly! I'll be back eventually!