I'm writing this review on Facebook and Yelp because I was a customer of capital one since 2014…read more Unfortunately, my health declined tremendously and I am unable to work anymore. Capital one has done nothing but work with me on payments etc. their customer service representative's are absolutely phenomenal. I was able to pay off this credit card in full it was approximately $2500 and the wonderful customer service representative, Shavon offered me a settlement of $1988.16. I called today and spoke with CSR Christopher and asked him if he could please send me a letter stating the account is paid in full and the account is also closed. Shavon advised me I will be getting a letter but it could take up to 30 days, unfortunately I don't have 30 days to get this reported to my credit and that was the reason for my call today to see if they could expedite getting me that letter. I was assured I would get the letter within 1 to 2 business days. Christopher was so accommodating, I asked to speak to his supervisor to just let her know what an asset he is to this company. Capital one has always treated me like I was Gina not just account number 12345-1. I spoke to supervisor Lisa in the Virginia call center to advise her of the phenomenal customer service given by Christopher and Shavon. I told her unfortunately because I am permanently disabled I will not be a customer of capital one anymore but I will recommend anybody friends, family, and strangers on the street if they're going to get a credit card to get a Capital One Credit Card because they do not treat you as a number, they treat you as a person. You don't find many companies that do that. I worked for AAA insurance company in their call center for 3 1/2 years, it was the worst 3 1/2 years of my life. I appreciate everything Capital one has done to help me through these tough financial times when I could not pay my bills on time they went far and beyond what any other credit card company that I've had ever did. Lisa the supervisor, took the time to listen to me, and was very happy to hear that her team is doing well and I believe after talking to her, her team does well because she is a great supervisor and treats her employees with respect. Again, you are not just an account number to them, you are a customer, a valued customer and you are treated like a person not just an account number. I appreciate everything that was done to help me while having this financial difficulty. Shavonne, Christopher, and especially the supervisor Lisa should all be commended for a job well done. I recommend this company to anybody who is in need of a credit card. I had a few credit cards which I will not name, but if you were one day late in making payment they called you not once,not twice,but several times a day, every day until you picked up the phone. This is gonna sound absurd and it really is because I've never heard of any company doing this for any reason. My minimum balance was $25 the card was low had only a $400 limit, unfortunately I didn't have the money to pay them so I gave them a courtesy call to let them know my situation that I am waiting for permanent
SS/disability to be approved and as soon as the money comes in they will be paid in full. This idiot of a customer service rep who says his name was Jimmy but it was probably Sandeep, said to me"can't you ask somebody to borrow $25 to make your payment ?" That's the most ludicrous thing I've ever heard. I have a car to pay for, I have cell phones to pay for, I have a 15-year-old daughter to take care of. I have to make sure we eat, we need to have a roof over our heads and the basic things we need right now, I'm sorry paying this one Credit Card was not a priority at the time. I did pay them off in the full and closed my account and cut the card up!! My point is you will never get treated like this by capital one bank, they will go far and beyond to help their customers out I could never express my appreciation for how they've treated me and how they've gone out of their way to help me. So please if you ever need a credit card this is the one to get. I have a lot of family and friends who have a Capital One credit card already and they say the same thing, the customer service is phenomenal. I want to thank you all again Shavone, Christopher, and Lisa the supervisor in the Virginia call center for all your help and for also expediting this letter I so desperately need ASAP. God be with all three of you and know he's watching what wonderful people you are and he will bless you. Once again I thank you!!
Gina Maas