I am extremely disappointed with the customer service I received today. I had a 1:00 p.m…read more appointment with Banker Nicolino Miranda and waited 10 minutes, only to find out that he was not there. I was then directed to a teller who could not provide the information I came in for. This is the second time I have come to this branch and experienced a frustrating situation. After telling the representative I was going to close my accounts, I was still made to wait another 30 minutes before she decided she could speak with me. I have been a customer for 50 years, and this is honestly the worst customer service I have ever experienced. The level of service has declined tremendously, and today's experience was the final straw. I have closed my accounts as a result.

Quick easy cannot complain ; accessible. I will never say it's the most economical bank but I will…read moresay you get what you pay for !

Not enough tellers! All you need is two people in front of you with problems and they become yours…read moretoo!

I stopped by the capital one bank in white plains to get a new debit card and make a change and the…read morecustomer service was excellent. Even with most banking services can be done online or over the phone , I was glad I was able to go in person and have a bank rep help me with no major wait time . 4 stars on my yelp meter .

I love this Capital One bank. I visit this location in frequently but whenever I do, I always…read moreexperience excellent customer service. They're a bit off the beaten path, which is why I love going there so very rarely is there ever a line or any sort of issues getting to the bank. I want to take this review to highlight a couple of employees Da'Nelle And Gianna are quite amazing at their jobs. Check them out!!!

Capital One Bank on Rte. 22, Scarsdale/ Eastchester area; manager was helpful & cheerful while…read moreassisting w/an estate admin. issue. Parking is always available.

It's been a long time coming, but I've meant to leave a review for this bank for the longest. Ellen…read moreBrooks has helped me a couple times, I wish I had listened to her the first time, but I thought I knew everything and she did not pressure me to listen, but I wish I did, cause then I wouldn't have had to go back to her again a second time. The second time, I listened to her, applying for financial help was easy and comfortable. In this economy it's getting really tough, and it's really good to know that there are people like Ellen that is looking out for YOUR best interest. I can't express enough my gratitude and I should have left this review/comment months ago. But I've been able to breathe a little better with Ellen's help so I've been enjoying life a little more

The customer service here is excellent. I had 2 transactions and the teller could not have been…read moremore helpful. Thank you!

Since it was friday I did expect a bit of a crowd in trying to schedule an immediate appointment to…read moreopen a joint account with my wife. We moved to Cliffside Park days prior and as expected on this notoriously busy banking day, we found ourselves roamung about several BofA offices to accomplish our long overdue aims for better organizational treasury. As such, and well into the game by then, in an attempt to spur on some sort of momentous hailmary moment, we popped by the blue joint to change thing up. (Thats Chace bank btw.) But, as we sat waiting for an "accounts" savant to take us we noticed a young lady steering all the mondaine business visitors to a large grey box like machine thing doodad that was placed in front of where the tellers desks were. These had been corded as off-limit obviously, and there wasn't a cashiers in sight as this grotesque automated contraption went on conducting the business previously performed by the now superfluous humans that must have been using up too much of the room's oxygen or something... Anyhow, that was enough to convinces us of our own superfluous business. So we super-fluidly skipped our super-flawed humanoid selves out'a there superduper fast. In the end we traveled all the way to Montvale. That's some 20 miles north for those who aren't geographically initiated to the region. In our desperation my wife mentioned her being well taken care of there, so we figured it's worth a visit if we can get this thing done once and for all. Quite to (her) expectations, (my) gratification and (both our) most gracious satisfaction, the Bank of America services there were of the absolute highest order. The staff were extremely courteous throughout. From the gentleman who greeted us to the tellers and other personnel we interacted with, they were kind, informative, reassuring and tons of other pleasant and heart warming adjectives! Granted, our gloomy looks of disheveledment may have hinted at our emotional states of tatteredness ad we arrived. But beleive it or not, just 40 minutes later and all was well again! To crown the by then already uplifting experience, the agent my wife had positively mentioned to me "Glen", was not only soon available but both meeting my hightened expectations of his aforementioned helpfulness but cleanly surpassing them with his above and beyond manner of professionalism! In brief, four thumbs to you all!

This location is the only one that actually allows me to make it to the bank and to work because…read morethey open at 8:30 in the morning. Almost all the other locations open at 9am which makes it impossible for me to make it there without being late for work. The customer service is amazing and fast. They get you in and out in minutes. I'm truly grateful this location opened.