***** with an A+++ . Why? I've been a member for over 20 years, and they've always been the best…read more They're the reason I switched from Lumberman's Bank so long ago. At a bank, the CEO's are always looking for ways to get a bigger boat or car or ????. Banks are just plain greedy, and it's always been so; my dad gave me a check for Xmas years ago - I went to the bank to cash it, but they wanted ten dollars to cash it, even though it was with THAT bank. It was because I wasn't a "member" of that bank, and I guess, not to be trusted, or something. I was angry about the stupidity of it all, got the check back, took it to FF-CU, which they cashed right away, along with a "Merry Christmas" So....there ya go. Sorry so loquacious about it.

Worst bank ever! They charged me $3 every time I used my debit card because they are incompetent…read moreand when I confronted them about why they didn't notice this they told me they can't monitor their accounts. Isn't that your job?!?! They are not to be trusted with your money.

This is a nice, newer facility and the people that work here are friendly and quick. It is a 4-lane…read moredrive-thru window and a two-lane ATM location. This is my choice of banks.

Was told my 1st paper check would be held and wouldn't have any issues after that. My check was…read moreheld, had 2 direct deposits of my payroll after, than deposited a 2nd paper payroll check from same employer. Held for 10 days. Called customer service 10th day. Huntington still refusing to release my funds. Funds we're released immediately from my employer, but Huntington holding my funds hostage, refusing to follow their policies and laws on payroll checks. Ridiculous.

Norton Shores location has been nothing less than friendly, professional and accommodating. It has…read moreand continues to be a pleasure doing business with this establishment and employees. Best Regards, Todd C Winnick - Norton Shores

Choice one in Fenton is a disaster. Customer service said I had to be present in person for them…read moreto fax a copy of the bill payment to GM Financial. I asked if they could send me the check and they emailed to me? What? They can email anyone a copy of anything but they can't do simple customer service fax after they verify my authenticity over the phone. Something is fishy is going on with this company! I called the main office in Fenton and asked to talk to the Manager and they transferred me to her extension and the Out of Office Msg said she was out of the office was until Oct 2 which was 9 days ago! Not sure they should be handling peoples money!

It's Service NONE here. Starting with the fact that their ATM placed directly in line with the…read moreblazing sun, so their screen is almost impossible to read. These clowns wanted a HARD credit pull to open a savings/checking account - not a loan. These are fake corporatists posing as community oriented institutions CUs are supposed to be. Parasites.

From the owner: Service 1 Federal Credit Union is a not-for-profit financial cooperative, owned and directed by its…read moremembers. All profits earned are returned to members in the form of fewer fees and better rates. Members enjoy a full line of personal financial services, including dividend-bearing savings, and FREE Kasasa Rewards® checking with debit card, car loans, home mortgage loans, vacation and personal loans, ScoreCard Rewards® credit cards, online banking with FREE online bill pay, text and mobile banking, enhanced mobile app, certificates of deposit, Christmas and Vacation Club accounts, youth programs and much more! All this with better rates and amazing service! The Service 1 FCU mission is "Member Driven. Community Focused." This stated purpose is a beacon that brings together employees and diverse goals, guiding them towards the achievement of those goals.