AVOID ENTIRELY LMCU…read moremishandled my escrow for years by using the wrong property tax parcel. It led to a substantial shortage, and instead of taking responsibility, their solution was to significantly increase our monthly payment to make up for it. No urgency, slow response, and I had to do the work to uncover it. Would not trust them with something this important.

New to Grand Haven area. Tried the Robbins Road branch because it was near me. They've helped me…read morewith my car loan and car insurance, my mortgage and the whole staff is so friendly. They all remember your name when you walk in the door. It reminds me of Cheers.

This bank has treated us horribly! My advice is if you are looking for a mortgage, do NOT use 5/3rd…read morein Grand Haven, MI STAY AWAY, they do not have good customer service, no statements either. I didn't even want to give them ONE STAR they are so bad.

I'm not sure how a bank can collect such friendly employees, but this branch sure does! Every…read moreinteraction I've had has been pleasant and helpful.

I got all the information I needed from Zach at the Spring Lake branch this morning. He was very…read morehelpful and professional.

From the owner: Unlike being just another bank customer, at a credit union, you're a member - one with a share in…read moreeverything we do as an institution. Plus, as a not-for-profit institution, our focus is not on personal gains; it's exclusively on the financial well-being of our members. Rather than pocket any profits earned, we pour that money back into the institution, securing better rates, services, and benefits for our well-deserving members.

Horrible I need my debit card and I called for help and no one's calling me won't be here long do…read morenot recommend

Not a good bank. Managing Staff seems to be incompetent when…read moreasked to carry through seemingly simple tasks. The Branch Manager Derek has made it clear it is not his/their responsibility to produce a request for change. He immediately eliminated himself from having any responsibility, passing the blame and the buck, but to whom? ... bank elsewhere for proper change.

Love this bank! Every time I walk in, they welcome me by name. Quick with friendly service and…read moreshowing me the best options. I love the 24 hour grace period if you accidently overdraw. I've never heard of another bank doing that! Had to use it once and it saved me a bunch in overdraft fees. Love, love, love this bank!

Best bank I've had in 30 years. Very friendly. Lines move fast. ATM is always working. Parking is…read morelimited sometimes. Nothing to complain about except the cost of the personal checks seems high. Not this branch's fault, certainly. The online banking options are so nice I haven't actually been to this location in months, which is sad, because there are good people working there.

what started out as a $1.71 overdraft turned into a - $742.00 balance . They never alerted us ONCE…read more they still allowed the debit card to be used with a negative balance thus allowing the $37.50 overdraft fees to accumulate and multiply

Seriously, these folks are the BEST in banking! Jackie (Holland) and Getty (SL Mgr) have both gone…read moreout of they're way to help me on more than one occasion. Being able tlo use my debit card in 5/3 banks ATMs is a huge perk. Also, i found out recently that when I move across State, I can use other CUs that partner with AAC. How totally convenient! Nothing but compliments for the staff.