Location is important but so is friendliness and customer service. I highly recommend the Gateway…read morebranch for a wide variety of banking needs. Knowledgeable and friendly staff are available to help answer questions, set up accounts (for minors as well), and continue to meet banking needs during this pandemic. Highly recommend Sanibel Captiva Bank in Gateway.

This is the worst bank ever! I opened an account Tweeks ago, I've had over $5,000deposited yet I…read morecan't get to my money! Tried to register a new account for a week only to hear Sorry we can't help you. You have to go ina bank and see what's wrong. Absolutely not! It's called mobile banking for a reason which is why I opened this darn account. Finally after a week if speaking to "customer service" one finally said that my account was blocked and she just needed to remove it. She did, I signed up and was able to access the website and see my balance. That was why she was on the phone with me. I had to sign out since I was at work, and of course, next time I try and log in, I can't. Says oops this didn't go as planned. That is actually what it says! Duh! None of this has went as planned. I will go in and withdraw all of my money and go to Chase! BEWARE! This review is also going on Google and Yelp and any other ones I can find!!!!

It's a bank. Lots of locations and the people are always helpful. Wish I had more money to give…read morethem to hold for me! Hey idea..... does money get together in the vault and make baby money like coins? Maybe then I could or we could have more!!!!! Ok well thank you for taking care of me and my money fifth third!! See you online

They sign you up for an overdraft service with a $35 charge for each overdraft and they continue…read moredeclining the card, even if it's for food. Not what you expect in these times.

I have banked at Wells Fargo since they took over from Wachovia this branch has went down hill ATM…read moremachines more than once not working or out of order employees not able to speak clear English I very seldom go to this branch anymore at one time it was a fantastic service not anymore just like the town of Lehigh it's really went downhill.

Don't even bother if your not Hispanic decent. Hell don't even show up if you're black. This is the…read moreworst I mean the worst BOA on earth. The only thing that's worth anything on this property is the. ATMs. Customer service down to the tellers are (pardon my French) assholes. But the outdoor security guy Is nice they should give him the inside job and give everyone inside the outside job. GARBAGE. TRASH. SCREW THEM!

Here i am again, no matter the day or the time. Drive thru not working. Inside you wait a minimum…read moreof 30 minutes. Tellers stand there talking to each other and there are only 3 maximum ever.

This is the worst bank in the country. Do not give them your money. They do not have a phone line…read moreto talk to anyone. Their online tools frequently do not work and you cannot make an appointment. They do not have anyone who wants to work there. If you make a request, plan to wait MONTHS for a response. They held my money hostage for no reason other then they do not have the capacity to process customer requests. BEWARE. Every other bank I. The country is better than this and you deserve to be treated better than they will treat you.

I'm here dropping off the deposit for work. The staff is always very helpful you know I am always…read moregreeted with a smile

They only accept people with good credit, so I was rejected right then and there. I found that…read morediscriminatory

Join Suncoast credit union 10 years ago. Went to dealership and they offered a chance to have…read moreSuncoast loan for purchase. They offered an excellent rate. When I lost my wife, they were very patient with me and were very friendly. You never know who's going to put a smile on your face when things seem hopeless. I have dealt with credit unions for 50 years and can't say enough about them.

Wells Fargo Bank is the absolute worst for customer service. The branch itself is no better or…read moreworse than the other branches but Wells Fargo Bank has terrible telephone and on-line service. Their website for on-line banking is sooo slow you can fall asleep waiting for the next screen to come up. Their telephone banking is even worse. I almost never get through to any helpful service. It's impossible to get a live voice. So many times they have hung up on me with a "sorry we're experiencing higher volume than normal and cannot take your call. Try again later". That is totally unacceptable.

If can't believe that there is a bad review about this particular bank. I love waking in there…read more They great me by saying my name, not just one but several of them. They make me smile when I walk in and when I leave. Great customer service!

I just spent most of the afternoon trying to rent a safe deposit box. For those unfamiliar with the…read moreprocess, it should be neither complicated nor time consuming. I have done this on multiple occasions in the past at different banks and cannot recall any instance where it took much more than 15 minutes. When I arrived at the bank somewhere between 1300-1330 I was informed there were a number of walk in customers ahead of me. So I waited patiently and was eventually informed that it would be at least an hour and half before I would be seen. It was suggested I make an appointment to which I agreed. An appointment was made for 1600. When I arrived back at the bank at appx 1545 I was told that the personal services banker was with another customer which did not overly concern me since I was a few minutes early and had an appointment. But within five minutes I was told that my appointment would be pushed back because the walk in customer was taking up more time than expected. That's when I gave up and left. Clearly this is a bank that is not interested in my business which is just as well. If they can't manage something as simple as renting a safe deposit box in the course of several hours I cannot imagine how long I might have had to wait if I actually had one and needed to access it. So, within the next few days I will close my account and look for a bank that is capable of handling in a timely manner the simpler bread and butter activities typically associated with that profession.

I was in banking for 13 years working in one of the operations departments. I am sorry to say this…read moreis the most uncoordinated, laxidasical and inept bank I have ever dealt with in all of 72 years! Bought a new vehicle and the dealership chose Fifth Third for our vehicle's loan. I was told by a Fifth Third employee if I wanted my payments to come directly out of my checking account, I needed to sign an authorization form. So immediately, I went to the branch to sign the authorization. My first payment wasn't coming out for 45 days, so I was happy that I was all set with my authorization. Well, I got a reminder letter after the first payment was late, that I had missed a payment. I immediately called the branch to find out what happened to the authorization form that I completed. No one could figure out where it was, so the desk person said she would mail me another authorization form, which was fine with me. When I received the form I filled it out and my husband took it to the branch, with the "late" payment. Well, after my third payment was late, I again called this branch to get this straightened out because I was tired of them telling me I had late payments when I knew I didn't. I went to the branch in person again, with a check to clear up that payment, and I filled out ANOTHER authorization form. We bought the vehicle on February 7th of this year. So since the 7th of September through the 4th of July my payments have always seemed to be late. Then, today is the 4th of July, I received a call from a young lady who said she was an employee of Fifth Third, and being a previous Bank employee I know they are not open on a holiday, but when she told me that my payments were late and I owed over $1, 200 dollars I nearly had a heart attack! So I asked her what happened to the three authorization forms that I signed? She said she was in the Philippines and that she needed to put me on hold while she contacted the authorization Department. I was put on hold two or three times and the last time we were disconnected and she never called me back. I have an excellent credit score and I certainly hope that Fifth Third did not attempt to report any late payments to my account, but you can be assured that I will be checking tomorrow! This is pitiful :-(