Melissa and other ladies go beyond to make it easy! Everyone is so friendly at SouthStar Bank @…read moreFalconhead. They made me feel at home since the first time I walked in. They always call me by name and customer service is 2nd to none. The customer service you receive is so much better than the chain banks around here. They know you and treat you like a friend. I highly recommend them. Because of this and everything others have added we consolidated all of our banking here after 40 years at another bank that was acquired by a big firm in a northern city and immediately "off-shored" all customer service and disabled many conveniences we had become accustomed to. We ejected that ill advised business decision. They old bank never even made a customer call to us....see ya, bigdaddy!

I truly appreciate the outstanding level of customer service I have received from Melissa and team…read moreat the BeeCave branch. I have both personal and business accounts with them and always needing help navigating. Melissa - and team- are always happy to help and keep me up and going. Out of all the banks in my area - dozens - SouthStar Bee Cave provides the highest level of customer service - like banking used to be!!

If I could give ZERO stars, I would!…read more This location can never get it together and they are completely unapologetic about it. Want to go through the drive through ATM on Friday afternoon? TOO BAD! The Brinks truck is ALWAYS parked there! Went through the drive thru today. Explained what I wanted to one person, got halfway through, got switched (randomly) to a different teller who told me I'd have to come in!! Not asking for anything outlandish! I will not go to this location again and the manger should be fired!

THIS branch consistently proves they do not understand banking procedures or how to support small…read morebusinesses. The branch manager is always trying to find a reason not to help. Wouldn't accept a check because my name was spelled wrong? Seriously?! Do yourself a favor, and take the extra five minutes to go to a branch that understands customer service.

It's good to see that there are still some Bank of America branches open that actually have a…read morelobby. We have been a member of the bank for quite a while and it's sad to see some of the other Bank of Americas closing their doors and only using the window. This is a very active location with a very good staff and managers. I'm sure they have a lot of loyal customers and will service the public through the lobby continuing in the future.

This definitely has changed quite a bitand I'm very glad to post a positive review. Things and…read moremanagement has definitely changed this place for the better good I don't have to wait in line it is very easy quick and fast to get my deposits in and I'm very happy about that. One thing that I like is plenty of parking so you don't have to worry about parking in this area. They do have drive through tellers where you'll be able to deposit your money or take money out of your account. The manager was very nice and also the tellers were very kind today even gave I highly recommend this location since they have changed quite a biti'm very pleased to post this for everyone to see. They also have notary so if you want to something notarized you're welcome to do so premium premiere customers get it free. FYI so that everyone knows what services they also have.

Disclaimer: I have never used this bank personally…read more Many of you have read my Lil Ole Lady Friend (LOLF) stories in my reviews. She's always good for a laugh for sure, making jokes and acting silly. What most people don't know is that this amazing lady, despite her normal sunny cheer, is struggling daily to make ends meet. I have so much respect for her that at the age of 74, she can keep an optimistic view of life and refuses to give up when making rent and buying groceries every month seems insurmountable. Chase bank is her bank. She keeps a measly amount of money in an account here, dropping off small increments, $20 or $50, as she gets paid for her odds and ends jobs that she scrounges up. Yet, the other day, she teared up at these people's kindness to her. As she states (in her distinct S African accent), "I'm a pauper, but when I go in, the other customers must think I own the bank." They call her by name, chat and joke around with her, have done everything within their means to help her financially, and the manager, Randall, has even called Social Security with her on several occasions when they failed to direct deposit her check (and btw, calling SS is no picnic!). I just find it amazing that a branch of a huge national conglomerate of institutions can be so human and caring toward the poorest of its customers. With all the horrible inhumane injustices going on in the world, it's easy to get jaded about human kindness. This Chase Bank has reminded me that there are still folks out there with morals and compassion.

I had an appointment for 11am with Roxanne Mendez that was scheduled in advance. I was never…read moreassisted by her. She took another customer before me who did not have an appointment and she never asked the other to come back at another time. I gave up at 11:30. What a complete waste of my precious time as I am trying to handle my deceased mother's funeral arrangements/estate issues. So unprofessional!!

This is where the best business happens. John and his crew are honest, kind, friendly people…read more They communicate well, keep their promises, support the community, and get your loans completed on time!

From the owner: Texas Country Bank provides a range of personal and commercial banking services. It offers savings,…read morebusiness checking and individual retirement accounts, as well as certificates of deposit. Texas Country Bank provides Internet and phone banking, check imaging, insurance, investment management, locker, overdraft protection and direct deposit services. It additionally offers debit and credit cards, ATMs and traveler s checks. The bank provides a variety of loans to customers, such as commercial real estate, auto, home, personal and debt consolidation. Its online services include personal e-mail accounts, account statements, and online payment and transfers. Texas Country Bank additionally provides money orders and gift checks, as well as notary and check printing services. It is headquartered in Lakeway, Texas.

Always a long wait, I've been coming here for years. It's way under staffed and consistently backed…read moreup. It is super frustrating as a bank customer. Staff is friendly when you actually get service. I go else where when I can but unfortunately it's my closest branch.

Had an urgent wire transfer. This location didn't answer the phone and it didn't even go to a…read morevoice message - just rang and rang. I called the Bee Cave location where they answered immediately and were very helpful. Why does Wells Fargo have at least three 'brick and mortar' locations within about 5 miles of each other with such different levels of service?

Every time I come in, people are super friendly with a smile in your face and very helpful!read more

Excellent Frost branch location conveniently located in the Hill Country galleria. I found the…read moremanager to be extremely knowledgeable and more than willing to help me secure a small business loan with a competitive interest rate and financing terms. With so many online options, it's nice to have in person banking to help walk you through important Financial decisions. I've been banking with frost for over two decades, and have been very pleased, specially with the accessibility and customer service. This branch location is no exception.

I have been doing business with A+ for over a two years and they have been wonderful. We own a…read morebusiness in the area and they have saved us time and money. Several of our employees also do business at A+. We recently purchased a new car and everything with the loan at A+ went off seamlessly. Stop paying for high priced banking services and sign up with A+!!!

I bought a car from a fellow who had financed it there, so we went to pay it off and get the title…read moreand release of lien. He had called in advance, and the lady told him that they would mail me (the purchaser) the title, ready to transfer, so no problem. When we got there, the lady told us that I'd give her the money to pay off the loan, and not even get a receipt for my trouble. When I told her that I was hardly inclined to fork over that much money without even the courtesy of a receipt, she got defensive and called some supervisor type, then hung up and more or less repeated the same story in a self-satisfied manner. The title.... Well, she said we would have to go the Texas DOT in North Austin to get a copy of it, and that this was "standard policy", and that they had always done it this way. I figured they had just lost the title, and the lady at the DOT figured the same thing. Probably the worst feature of this business is a sign prominently displayed where you walk in that asks you to remove your hat, sunglasses, and hoodie. I assume this is so they can get a good video of you. I'll tell you what, I didn't move to this (nice) area to be treated like a criminal. And, like with "No Guns Allowed" signs, what criminal is going to politely remove their disguise when they walk into a bank to rob it? Sheesh, you can go to this place to have your integrity and intelligence insulted, but I'll stick to Compass or Frost myself, where I get treated much better.

We are so happy with this bank. The location and inside of the bank are beautiful, and the…read moreemployees and associates are extremely knowledgeable, wonderful, helpful, and caring. The location in Steiner Ranch is the branch we visited. Give them a try. You will be glad and become a loyal customer. Thank you so much South Star Bank.

Terry is the most amazing person you could ever deal with. I love this bank, they always make me…read morefeel welcome and have speedy service.

I have been with the company I currently work for for almost seven years. They have used First…read moreUnited before I started working for them. Any interaction I have had with the Lakeway branch has always been friendly. Their customer service is fast and has been impeccable.

I have done 5+ mortgage loans before and two of them during Covid and none of them have been…read moreanything close to the horrible experience I've had with First United . They took 3X as long to to do anything, terrible communication, repetitive tasks being asked and very disorganized. The result? Cost me 4 months in my project costing me over $70k in sunk costs that I will never get back.