Melissa and other ladies go beyond to make it easy! Everyone is so friendly at SouthStar Bank @…read moreFalconhead. They made me feel at home since the first time I walked in. They always call me by name and customer service is 2nd to none. The customer service you receive is so much better than the chain banks around here. They know you and treat you like a friend. I highly recommend them. Because of this and everything others have added we consolidated all of our banking here after 40 years at another bank that was acquired by a big firm in a northern city and immediately "off-shored" all customer service and disabled many conveniences we had become accustomed to. We ejected that ill advised business decision. They old bank never even made a customer call to us....see ya, bigdaddy!

I truly appreciate the outstanding level of customer service I have received from Melissa and team…read moreat the BeeCave branch. I have both personal and business accounts with them and always needing help navigating. Melissa - and team- are always happy to help and keep me up and going. Out of all the banks in my area - dozens - SouthStar Bee Cave provides the highest level of customer service - like banking used to be!!

If I could give ZERO stars, I would!…read more This location can never get it together and they are completely unapologetic about it. Want to go through the drive through ATM on Friday afternoon? TOO BAD! The Brinks truck is ALWAYS parked there! Went through the drive thru today. Explained what I wanted to one person, got halfway through, got switched (randomly) to a different teller who told me I'd have to come in!! Not asking for anything outlandish! I will not go to this location again and the manger should be fired!

THIS branch consistently proves they do not understand banking procedures or how to support small…read morebusinesses. The branch manager is always trying to find a reason not to help. Wouldn't accept a check because my name was spelled wrong? Seriously?! Do yourself a favor, and take the extra five minutes to go to a branch that understands customer service.

It's good to see that there are still some Bank of America branches open that actually have a…read morelobby. We have been a member of the bank for quite a while and it's sad to see some of the other Bank of Americas closing their doors and only using the window. This is a very active location with a very good staff and managers. I'm sure they have a lot of loyal customers and will service the public through the lobby continuing in the future.

This definitely has changed quite a bitand I'm very glad to post a positive review. Things and…read moremanagement has definitely changed this place for the better good I don't have to wait in line it is very easy quick and fast to get my deposits in and I'm very happy about that. One thing that I like is plenty of parking so you don't have to worry about parking in this area. They do have drive through tellers where you'll be able to deposit your money or take money out of your account. The manager was very nice and also the tellers were very kind today even gave I highly recommend this location since they have changed quite a biti'm very pleased to post this for everyone to see. They also have notary so if you want to something notarized you're welcome to do so premium premiere customers get it free. FYI so that everyone knows what services they also have.

Everyone there is so helpful & kind. I love my bank. Always easy in & out. Convenient. Fast I get…read morewhat I need done one quick stop.

Here is an honest review and description of my experience with Chase Bank. I was a loyal Chase…read morecustomer since the time my account at Washington Mutual was moved to Chase back in 2008. I've had mortgages, lines of credit, business accounts, and vehicle loans with Chase, and I've referred Chase to my mother, father-in-law, grown kids, and others. All of them opened accounts at my suggestion. All this changed in early 2023 when I was drugged, kidnapped, and robbed of about $25k using my unlocked phone (face ID used while I was drugged), and one Chase debit card. After being kidnapped, I gained consciousness in a moving vehicle with the kidnappers, I scuffled with them, grabbed one of their phones, and bailed out of the moving car in the middle of the night in a city where I did not live. I was in and out of consciousness for a couple of hours, but managed to call the police using the 911 feature on the phone I took from the kidnappers. The kidnappers immediately turned off location services and Find My iPhone (probably before I was even awake), and systematically began changing my iPhone password, Apple ID, email address, phone number associated with my Apple ID, and locked me of Gmail, AT&T, and just about every account I had. By morning, they had attacked my Chase accounts, accounts of my family members who were linked, emptied Venmo of $4k, opened a credit card on Apple / Goldman Sachs, set up Apple Cash and started moving money with it, emptied other non-Chase bank accounts, ordered a credit card on a non-Chase bank, maxed it out, and attempted to increase the limit. They used the Chase debit card to go shopping at a high-end men's clothing store that stays open all night(?), filled up at a Shell station, shopped on my Amazon account, set up an expensive AirBnB, went to Starbucks, and took out thousands of dollars from Chase ATMs and non-Chase ATMs, and even at a Wal Mart Super Center. They literally were able get get back $1k in cash repeatedly at a grocery store self-checkout. All this with my Chase debit card. Of course, the next day when I was able to get back onto my computer and recover Gmail, I was greeted with dozens of notices from Chase saying "Was this you?" along with "Thank you for verifying your Chase transaction." The kidnappers and thieves were able to get past every single check and balance for "security" that Chase had in place simply because they had my ATM card, my unlocked phone, and presumably the pin for the debit card. Chase's security DID NOT shut them down in the middle of the night in a city where I do not live and where the card was being used over and over, passwords were being changed, Apple Cash had been added to the account, etc. EVERY SINGLE RED FLAG was ignored or missed by Chase's security protocols. When I assessed the damage the next day, my first thought was, "Damn, I'm glad this was mostly happening on the Chase account, because I know they'll make good on it." I was sorely wrong. I was able to shut down all the other credit cards and bank activity within a day. Within about 4 days, I had been reimbursed by Venmo and every other bank. That left about $17k missing from Chase Bank. I provided my police report, FBI special agent contact info, recordings of my frantic calls to 911 at 3am, and more proof that I was a victim of a crime. The FBI even stated they had street cam video of me being kidnapped into a vehicle, but Chase investigators never contacted the FBI. Chase investigators appear to have ignored it all. Very soon, I realized that Chase was going to treat me as a villain instead of a victim. I found myself being challenged in branches when I tried to make headway on the theft. Eventually, the regular Chase customer service team would not speak to me, and directed me to the "corporate office" where I was treated like a criminal. I was never allowed to speak to anyone from that point forward other than an "advocate" who basically kept me from being able to reach anyone who mattered within the organization. Ironically, one Chase branch Manager actually told me to my face that "Chase's security sucks, and until they figure out how to deal with this phone theft problem, this is just going to keep on happening over and over." I filed a report with the Consumer Finance Protection Bureau, but they have no real power, and Chase just responded that they were investigating. Part of their finding was that the transactions were "authorized with an approved device"...my STOLEN PHONE. Of course, criminals are going to approve the purchases they're making using my "approved device." That's not rocket science! In the end, I received a letter from Chase Bank's investigation team stating that none of the stolen funds would be reimbursed, and that they "...are sorry to hear that you feel you were the victim of fraud." Since this happened, I have told lots of people I know about my ordeal, and it's shocking how many people have lost thousands of dollars at Chase.

This is where the best business happens. John and his crew are honest, kind, friendly people…read more They communicate well, keep their promises, support the community, and get your loans completed on time!

From the owner: Texas Country Bank provides a range of personal and commercial banking services. It offers savings,…read morebusiness checking and individual retirement accounts, as well as certificates of deposit. Texas Country Bank provides Internet and phone banking, check imaging, insurance, investment management, locker, overdraft protection and direct deposit services. It additionally offers debit and credit cards, ATMs and traveler s checks. The bank provides a variety of loans to customers, such as commercial real estate, auto, home, personal and debt consolidation. Its online services include personal e-mail accounts, account statements, and online payment and transfers. Texas Country Bank additionally provides money orders and gift checks, as well as notary and check printing services. It is headquartered in Lakeway, Texas.

Always a long wait, I've been coming here for years. It's way under staffed and consistently backed…read moreup. It is super frustrating as a bank customer. Staff is friendly when you actually get service. I go else where when I can but unfortunately it's my closest branch.

Had an urgent wire transfer. This location didn't answer the phone and it didn't even go to a…read morevoice message - just rang and rang. I called the Bee Cave location where they answered immediately and were very helpful. Why does Wells Fargo have at least three 'brick and mortar' locations within about 5 miles of each other with such different levels of service?

Every time I come in, people are super friendly with a smile in your face and very helpful!read more

Excellent Frost branch location conveniently located in the Hill Country galleria. I found the…read moremanager to be extremely knowledgeable and more than willing to help me secure a small business loan with a competitive interest rate and financing terms. With so many online options, it's nice to have in person banking to help walk you through important Financial decisions. I've been banking with frost for over two decades, and have been very pleased, specially with the accessibility and customer service. This branch location is no exception.

I have been doing business with A+ for over a two years and they have been wonderful. We own a…read morebusiness in the area and they have saved us time and money. Several of our employees also do business at A+. We recently purchased a new car and everything with the loan at A+ went off seamlessly. Stop paying for high priced banking services and sign up with A+!!!

I bought a car from a fellow who had financed it there, so we went to pay it off and get the title…read moreand release of lien. He had called in advance, and the lady told him that they would mail me (the purchaser) the title, ready to transfer, so no problem. When we got there, the lady told us that I'd give her the money to pay off the loan, and not even get a receipt for my trouble. When I told her that I was hardly inclined to fork over that much money without even the courtesy of a receipt, she got defensive and called some supervisor type, then hung up and more or less repeated the same story in a self-satisfied manner. The title.... Well, she said we would have to go the Texas DOT in North Austin to get a copy of it, and that this was "standard policy", and that they had always done it this way. I figured they had just lost the title, and the lady at the DOT figured the same thing. Probably the worst feature of this business is a sign prominently displayed where you walk in that asks you to remove your hat, sunglasses, and hoodie. I assume this is so they can get a good video of you. I'll tell you what, I didn't move to this (nice) area to be treated like a criminal. And, like with "No Guns Allowed" signs, what criminal is going to politely remove their disguise when they walk into a bank to rob it? Sheesh, you can go to this place to have your integrity and intelligence insulted, but I'll stick to Compass or Frost myself, where I get treated much better.

We are so happy with this bank. The location and inside of the bank are beautiful, and the…read moreemployees and associates are extremely knowledgeable, wonderful, helpful, and caring. The location in Steiner Ranch is the branch we visited. Give them a try. You will be glad and become a loyal customer. Thank you so much South Star Bank.

Terry is the most amazing person you could ever deal with. I love this bank, they always make me…read morefeel welcome and have speedy service.

I have been with the company I currently work for for almost seven years. They have used First…read moreUnited before I started working for them. Any interaction I have had with the Lakeway branch has always been friendly. Their customer service is fast and has been impeccable.

I have done 5+ mortgage loans before and two of them during Covid and none of them have been…read moreanything close to the horrible experience I've had with First United . They took 3X as long to to do anything, terrible communication, repetitive tasks being asked and very disorganized. The result? Cost me 4 months in my project costing me over $70k in sunk costs that I will never get back.