Thank you Stephanie for taking care of me today. You made it sound so easy. I know your reach for…read moreme will be known here. Your extra steps are greatly appreciated. Amazing! The best bank customer service! Wow!

Please do business with any other credit union. I have not missed a single payment and after…read moredealing with a natural disaster, I had to use a lower insurance policy for 2 months. I am now having to pay another $1300 dollars on my loan, which they have converted into an additional $113 per month on my notes. No questions asked. No empathy about what I had to pay for which caused me to not have the full coverage insurance for only 2 months. I never missed a note despite what I had going on and they decided to screw me over anyway. I spoke to their support over the phone and they had attitude and told me the decision is final. Shell Credit Union "When you're with us, you're family". You are the worst family ever.

Initially signed up at this location (9 years ago) given that it's in my area but man this location…read morehas gone down bad. To the point where my husband and i want to cut ties and bank else where. To many mistakes have been made on there behave and repeatedly. Since October we have been giving payments to a credit card and they aren't even putting it towards it so for 4 months I basically never made a payment because the teller didn't do it's job by putting that towards the correct account. Which is clearly written on the form and verbally told. This happened before so it's not the first time. Pasadena is a far drive from spring so I won't be able to drive down frequently so I'm sorry shell fcu you have disappointed me and my husband and we are upset we have to deal with the "late payments notice and fees not to mention our CREDIT reports" saying we aren't good payers when we are in fact. You just never posted to our account. KEEP YOUR RECEIPTS PEOPLE that's probably the only thing that has saved us still waiting on a manger to contact us 4 business days later.

I haven't been inside this branch yet. But, they have a…read morewalk up ATM and multiple drive through lanes and I've always been able to get in, do what I need to and get out without an issue.

horrible horrible.. no light at the ATM at night looks abandoned will be transferring to chase soon.read more

I've been in before and they're very nice. Today, however, I arrived at 11:55 (web said they close…read moreat 12:00) and the doors were locked. Bankers hours appear to be adjustable. 12:00 should mean 12:00.

Last time I'll be visiting this branch. For ANY reason…read more We had our safe deposit box here. Last fall, it took me 3 days to access it: I had to make an appointment online, followed by a phone call asking if there was some way to "conduct your business over the phone" rather than coming into the branch. Yeah, I'd like to see me access my box from home. Really! Especially since I specifically listed the reason for my appointment as "safe deposit box access." Then when I get there, I'm told that someone else has booked my appointment time so I would have to wait. Wait I did not. Created enough of a scene so they let me in. But not before I was literally yelled at to USE THE HAND SANITIZER!! I moved all of the contents to a different bank with easier access. Went in recently to turn in the keys and close the WF box. This time it took me 5 days to get an appointment! Absolutely unacceptable. Done with this branch. There are other WF branches that are much more accessible, friendlier and more accommodating to its customers. This location needs some serious intervention!

Place is like a Walmart store 30 register lanes and only one open. Obviously they have no regard…read morefor customers time, one employee in the front and nevermind the help in the back coming forward to help.

Have had this bank for over 15 years. Recently (the past year or so) it has all went to hell and a…read morehand basket. I am closing all my accounts with them including checking, savings, credit card, and loans. I have had issues with my cards just not working and having to get 4 new cards in one year and friendly but entirely unhelpful support. My last straw was finally their lack of help after being a loyal and good standing customer of theirs for so long when I fell on some hard times. They were the only bank that was absolutely unwilling to help me during my time of hardship, while all other credit/loan companies went over and beyond. They have always taken all the money that they can as soon as they could and charged abundant penalties with no remorse. While they were not obligated to help me, given our history and that everyone else was happy to do so, I will not be back in the future as I begin to grow my family and business and would like to know that my bank is more friendly and supportive in the future. I have banked with capital one for almost as long via their credit line and have had nothing but good reviews, no fees, better support (both over the phone and virtually), better interest rates, more forgiveness and ability to work with me in pursuing my financial goals and obligations. I have now opened my debit and savings with them, and will not be back here.

Been a member since 2010 and love my credit union and the branch manager! I wouldn't leave for…read morenothing!

I have been coming to this credit union for quite a few years and the reason I keep coming is…read morebecause of the excellent customer service. Jacob Rivas is the guy you want to ask for. He is polite, professional, and courteous. He is always very welcoming of anyone coming into the credit union and he is always willing to help with any banking service. Jacob is the prime example of what true customer service should be. Keep up the excellent work.

The clerks inside are very nice and all know me and say hi. I've been going in for months and they…read moreare always very nice to me. I usually ask for silver or half dollars when I go, so they usually tell me before I get a chance to ask. They are very friendly, I will continue to come here.

Love their customer service! I will definitely go back and do business with them again. Frank was…read morevery friendly and opened my account in a very fast and efficient manner. I felt welcomed and appreciated!

Since my fave Wells Fargo branch closed permanently due to COVID, this is the branch I come to most…read moreoften. Lately I've had to have multiple documents notarized. First time I came in to have one notarized, there was no one - and I mean NO ONE - in the branch other than me and the employees. Yet the teller told me I needed to scan a QR code to get "in line" to see someone to help me. I refused. She literally told me to go someplace else, then. Wow. If I had written a review after that encounter, this WF branch would have received one star. But, I gave them another chance. I had some true banking to do, and after that was completed, I snagged the service manager, Ariana. I told her what had happened about a month prior. She was so apologetic. Gave me her card and advised me to see her if it ever happened again. I returned about two weeks later to get yet another document notarized. Ariana recognized me and helped me right away. Impressed! About two weeks after that, I return for another notary service. This time the branch was a little crowded, but within 10 minutes I was assisted. This branch is much easier to access than other ones near me. I've never had any difficulty finding a parking spot nor exiting back out onto Louetta. And since often these documents that I'm signing need to be mailed, this branch provides a short driving distance to the post office. I miss my other branch that closed, but this one is a close second. Both a drive-up and a walk-up ATM are available here. Tellers are friendly, actual branch is clean and I was grateful that Ariana was so helpful. A true shout-out to her for giving me the reason to bump up my review from one to four stars.

They only have 2 tellers on Friday... No one helping the line of people waiting. If you need a…read morebanker the few I heard won't stand up to greet you and will immediately tell You that they have appointments coming in... instead of introducing themselves... asking for your name and then asking what your needs are before trying to find a solution. In some cases it could be a 10 minute fix when there could be time before the next appointment. I would recommend the kuykendahl branch 21315 kuykendahl... so far every interaction has been pleasant and helpful.

Shiny-new & inviting location, with equally welcoming staff…read more Visited this branch last Saturday, and customer service was stellar. We didn't have an appointment, but we didn't wait long at all after signing into the kiosk as a walk-in. We helped ourselves to a cappuccino and were called into Aaron R.'a office. He was friendly, professional, and knowledgeable, addressing every item on our list. Highly recommend this FCCU branch for banking needs!

When closing my account they refused to give me cash. They gave me a check but wouldn't cash it bc…read moremy account was closed. I was forced to cash it at an ACE check cashing for a $500 fee otherwise there would be a 2 week hold at another bank. No law requires them to do this, it's just bank policy and a spiteful way to say good bye to a long standing client.

I love Frost Bank because of their hours, minimal fees, they provide you a debit card same day of…read moreopening an account. Their staff is always friendly. Whenever I call customer service, I talk to a person! During Covid 2020 this was especially nice. I like this location because it's right next-door to a Baskin Robbins and a lot of shopping-Convenient when running errands.