This is one of the most recently opened Fidelity Banks in the Georgia, I believe. Nonetheless, it…read morewas my first time at a Fidelity Bank. Everyone was very friendly and we received a free gift for opening up an account. Their account types were pretty easy to understand and the personal banker was very personable and explained each account very thoroughly. They showed that they were willingly to work with you and what was best for you, and they were not pushy. I would recommend this bank.

It is great to give a 5-star​ rating because you are truly grateful for quality service -…read moreespecially in the banking industry​ when it sometimes feels like you are often caught​ up in the gears of regulation and endless nonsensical bureaucracy​ and cumbersome​ technology. Fidelity is still a bank that has their "stuff" to iron out in systemized support, but the people have more than​ compensated. From lining me up with good mortgage option professionals​, handling difficult international wires, getting my online portal functioning properly the team has done there part to perform. Not just once, but again and again with a great spirit. Even taking my frustrations with their growing pains as constructive criticism​ and trying to do something about it. All the team needs​ some shout outs but their manager Modesta gets the gold medal​. Very experienced in the industry, professional and persistent in follow-up, she combines old fashion​ personalized customer service and through follow through with a personal commitment​​ to stay with the job even if it means a long day for her after closing to tie up the loose ends. And of course,​ her team reflects her attitude. Keep doing what you do so well! It is nice to have a public forum like yelp to say thanks.

I've been a patron of this bank for a LONG time. Having grown up in this area, I started my own…read morebusiness account with this bank, had my personal account started up with this bank, and I go there quite a lot. I've never really had a problem to be honest. Although I don't go there quite as much anymore, whenever I do, I try to go during an offtime. Living in NYC has taught me that anything in the rush-hour period is insane and just self-torture, so instead of fighting it out, I either come to the ATM afterhours or I will make it a point to come with an appointment. It helps to make the appointment online and you're already in the system. They do have social distancing and more bank associates now than a few years ago so I know they are growing. Service has always been good, but then again I've always had my stuff ready so that it was a fast process. I don't expect people to fix my issues if I don't have the things that they need to fix it which honestly is also very helpful when dealing with banks. Their notary department is on point (appt recommended). I didn't have my ATM card with me since I just brought my phone and ID, but they were able to help me anyway with my drivers license. Irina Song was so on point, she even checks the document to make sure that I know what I'm signing. I'm glad that this level of responsibility exists here at this branch. Will definitely encourage users to look into using this location!

This bank of america is my favorite location because All the staffs are always on top. They makes…read moresure I know everything and explains everything so well. They also is extremely friendly and easy to talk to, when pulling things up instead of waiting awkwardly they can always talk about something so that time is used efficiently. I've been to a couple other bank of America's and my experience here was by far the best because staffs here. I have multiple bofa around me within 10 minutes but this location staff makes the extra drive worth it because they makes it sound like they really cares.

Had to make a deposit to my credit union in California…read more After calling several CUs in the Atlanta area, I called Credit Union of Georgia on Johnson Ferry and they said they did shared banking. Came in and the teller was great. There was an issue with driver license number and he quickly resolved. Great experience

Excellent in every way! Great rates, customer service, and many locations!!! Love this place!read more

Update 4/21/22: Todays visit was much better than last time…read more As soon as I came in I was greeted by that bank teller that I saw yesterday. I was greeted by Sherin, the Relationship Banker, immediately too and she took care of my wire transfer very easily. She even waived the fee for me, since I was getting different information from customer service and the other bank relationship manager I saw yesterday. We also chatted very comfortable and easily while she took care of my banking needs. I felt very valued today and will be coming back again. On 4/20/22 As soon as I came in I got ignored and passed over because of how short and young I look. Even though I have been waiting here for over 5 minutes none of the bank representatives have looked over at me or acknowledged me. The one banker that is here even gave me attitude when I asked her. Apparantly she assumed something about me by my appearance but as soon as the other banker, Camilo - who was the only one who acknowledged my presence there, told her I was a preferred member her attitude totally changed towards me. It shouldn't matter if you are a preferred member or not, each customer should be treated equally and properly.

If you want to make appointment and still wait for more than 30 min you are welcome to visit this…read morebranch

The ratings below look like it was from previous years. When I went on a Friday afternoon, it was…read morepretty busy. 2 people were already seated with customers and there was 1 teller at the front. She promptly greeted me and told me that she could help me but "if someone else came in, she would have to go assist them." I was caught a little off-guard... She was able to help address what I needed to get done and was friendly.

As another review mentioned, I also had a weird/"meh, I've experienced better" experience at this…read moreChase location. I came in to open a checking account. There are 8 cubicles and two offices, but only two people working them. I walk in at 5pm (they close at 6pm). Both bankers are busy and there is a couple waiting. I walked up to the counter and stated that I wanted to open a checking account. A woman behind the counter tells me that the two bankers are busy and asked if I would like to visit another branch... that she would call them for me. What? I stated that I wasn't going to drive to another branch in traffic when I'm already at one, but she told me about the nearest locations... in the end I asked if I can just wait at this location because it sounded like she was trying to kick me out by explaining that opening a checking account takes 30-40 minutes, but she said sure. Not sure what all the chit chat was about then.

This bank has repeatedly shown itself to be about profits over customer satisfaction or…read moreappreciation. i have been thoroughly disgusted with the lack of professionalism in management on down. Even when I tried to close the account because I was unsatisfied they put up road blocks to get that easily accomplished and they even refused to give me my own money back out of my own account! Bank here and you will be profoundly disappointed. I'm going to file a complaint with the CFPB due to their business practices and tactics.

Bank officer said that he couldn't notarize Petition for Discharge for probate because I had filled…read moreout information. He explained that he couldn't just notarize my signature. I would have to fill out the entire document in front of him. I don't understand. Are staff here that poorly trained? I am in the process of transferring to another bank. United Community Bank was very helpful!

After 41 years of banking experience with 8 different institutions for both personal and business…read moreaccounts, Wells Fargo has been by far the worst. The staff is consistently negligent and unreliable. Reaching anyone by phone is impossible, calls are never returned or even answered.

This bank is terrible, we showed up there 15 minutes early to add my brother to our business…read moresavings account, he came in from texas for the weekend as a militiary person. We waited and waited they closed at 12 noon and said they could not add my brother to our account , it takes few minutes , the manager kicked us out and would not serve us. We have several accounts with over 50k will close all of them, her actions said we do not care, i will close them.

I don't use this branch for much other than the ATMs. They've got a drive up ATM, and if the line…read morefor that is too long, there's a walk-up one on the side of the building that faces Holcomb Bridge. The parking isn't terribly convenient for the walk up one, but sometimes there are 5 cars in line for the drive up one. 3 years ago, when I was mugged, I was inconveniently carrying both check books (joint and personal). I'd called B of A that night to have my accounts frozen. I came to this location the next day to get everything squared away. The staff was quite friendly and fairly efficient in helping me close out both those accounts and open new ones, including selecting new PINs for the check cards, so that everything was taken care of in about an hour. #Yelp365 - 283/365

As everyone else has reported, BoA (Bank of Arrogance) and its subsidiaries (Merrill Lynch, former…read moreC&S bank, Nationsbank, Suburban Bank MD) are undoubtedly the worst financial institutions on the planet, IMO, & CEO Brian Moynihan should have been fired long ago. If you do business with this miserable firm, you will be sorry and will get what you deserve! Or perhaps you enjoy waiting for hours on phone with robots. Spouse & I have had multiple accounts including credit lines, credit cards, checking since 1980 and were recently forced by former employer to open an unwanted ML account for ESPP funds. Ridiculous fees & terrible customer-no-service IMO. Still trying to get BoA out of our lives, sadly. And our FICO scores are both over 800! Screw-ups were never ours. Still trying to get BoA completely out of our lives. In contrast, we have encountered many stellar experiences with Wells Fargo (formerly Wachovia & First Atlanta) since 1985. WF even found a faked check & no funds ever left our account, thanks to an exemplary security department there.

Very pleasant and prompt every time i come , they remember me and take care of me in a friendly…read moremanner

I had my very first bad experience in 5 years. Aren't bank tellers suppose to be confidential about…read morepeople's privacy? Yet alone I was told to speak up louder while 3 other chase clients could hear. Yes, we have to wear masks but when the other client was being helped she spoke softly. The reason for the three star is for the two chase private client associates who CAN and DO their jobs correctly. In fact, they don't judge me from my bank account, they help in any way they can. I'm not going down to your level. I was humiliated and put down. I won't be back for a while.