I am amazed at some of theses reviews. I have never had bad service nor anything but friendly…read morerepresentatives. Had appointment today and Ms. Portello was so friendly and helpful in assisting me with documents necessary for a special needs child. Thanks again to Ms. J Portello!

Avoid doing business here. Staff is doing their job getting…read moretheir superior when clients don't understand material. Head manager Mary stated "LET ME SPEAK" Where is listening to your customer? I gave her this feedback her response Was "YOU INTERRUPTED ME" Her employee was just doing her job getting her for us.

One of the best banks I've dealt with. They're smaller than the Chases and Wells Fargos of the…read moreworld, but bigger than the Frosts and Sterlings. The balance requirements for their top tier accounts are lower than a lot of other banks, making it easy to get additional features cheap or at a discount. For those who can't throw $10k into a checking, they also have a self service account with no fee. This location has a drive thru, 24 hour outdoor ATM, and a mortgage banker. No business banker on site, but there's usually a financial advisor around to help. There's rarely a long wait at the teller line, and management is exceptional at taking care of client needs.

So glad I found this bank! Employees are so nice and they have been great for my small business…read more They actually care and have been a great support system during our recover from COVID closures.

Standard non human bank :) multiple ATM machines (3) and never dirty or broken down. I will…read morereturn! To access, you must park in the plaza parking lot and then walk to location. Not far at all. Also, you must use your card and pin # to open the door. It is controlled access. -R

I like this totally automated, but there's a video chat screen if you need. Help. You must swipe…read moredebit card to get in so secure. Easy in/out . Convenient location with ample parking .

i walked into ibc bank with an attitude. i wanted to cash the check from my mother's death benifit…read moreand i wanted cash now. everyone needed to kiss my ass because i was hurting and fuck.. everyone else needed to hurt also. i want cash now. i felt entitled i was being a bully. the bank manager was not going to have it. she stood up for her staff and spanked my big spoiled ass i stand corrected and i apologize to all the people who had to see that from me. and that unfair and false assessment of ibc bank gulfgate is an excellent place to do all of your banking needs and i pray that they allow me to stay with them because i really feel safe and among friends. danm y'all. i told the receptionist to transfer me to the department where god sits so that i ask it and the receptionist transfered me right back to her. thank you ms and i apologize. i was out of line..

I'm so sad that I lost my FTR. I added this listing awhile ago and had my review pending...but I…read moreguess it's deserved, since I know I have stole plenty of FTRs over the years. I must say this place is an awesome piece of architecture. Especially at night. It's well light and very colorful at night. There is a few parking spots along allen parkway for you take pictures across the street of the whole building.

WOW! This place is something to experience! H-Town has the second largest vault in the US. I have…read morenever seen so much cash in my life. One container of $100 holds $45M! The security on this place is unbelievable. You will not get it but if you did by some chance make it in you definitely will not make it out! If you ever have an opportunity to take a tour, take it! The people are very nice and welcoming. It is an amazing facility!

They feee your dog treats and very nice staff. The only problem is the ATM machine it's close to…read morethe lien and hard to not get your rims scratched

This is one of those old-school banks that don't have a bulletproof glass between you and the…read moreteller. They have some iron bars instead. The good: The bank is almost always empty. Maybe one or two customers in front of you at the most if you want to do any business here. The bad: There's usually only one or two tellers working - one who handles the drive through and one who handles the counter. So if the one or two customers ahead of you happen to have some long business to do, then you're stuck. Everybody's super friendly. No complaints.

I have not been with Capital One for very long, as far as a bank account but I have had their…read morecredit cards for quite a while. I have always been very happy with the credit card so when I got unhappy with the last bank institution that I was with I decided that 2023 was gonna be the year that I made a better choice of banking partner. So far so good I'm very happy with Capital One!!!

Single physical banker working during regular business hours with no urgency or apparent order to…read morehelping. Waited over an hour with no ability to make appointment for something that had to be done in person per the bank. Terrible customer service

Amegy Bank has been my bank since 93 and through several name changes. I was across the world last…read moreweek and needed cash and found this location on Airport Stafford. The counter staff was so cordial and I got what I needed. I did have a hard time finding this location on YELP, but it came up today...strange.

This location has nothing but the slowest bank tellers in all of Houston. The wait time is always…read more30mins to an hour. I just wished the considered peoples personal time!

I have been a member of a credit union before because of my parents; however, I closed my Primeway…read moreaccount and never took advantage of the benefits. I was in the market for a vehicle and looked into various auto loan interest rates. My dad told me about Shell FCU because they advertise it on 740 KTRH (am radio). I called two other credit unions before deciding on Shell FCU. They had the best rates. I looked up the nearest location to the dealership and found this Wilson Rd. branch. I walked right in, checked in with the friendly receptionist and told her I wanted to be a member and apply for an auto loan. You have to live or work in Harris County and open an account (can be as little as $5 for a savings account) to be a member. She asked for two forms of ID which can be your driver's license and a major credit card with your name. She checked me in, and I waited in the waiting area. There's a TV that shows where you are in line. Since I was at the dealership for hours, it was nice to see that they made fresh popcorn. When I was a kid, my parents used to bank somewhere that also served popcorn. It was nostalgic, not to mention, tasty. I think they have popcorn on Fridays. Aside from that, there's a coffee/hot chocolate maker. I came in about 45 minutes before closing. I was not rushed at all. Madison, the Branch Lead, was so personable and patient. She took her time to obtain all the information needed and was thorough to make sure the underwriters reviewing the auto loan information had everything they needed. Since she wasn't going to be in the next day, she had an associate, Luz, who would assist me. After I completed the auto loan, Madison walked me to the teller to make a deposit. The receptionist unlocked the doors for us when leaving. I returned the next day to meet with Luz to finalize the auto loan. Luz answered all my emails in a timely manner in the morning before I got there and also contacted the dealership for additional info on my behalf. She was also friendly and explained to me what the costs would be when I asked about gap and extended warranty. Shell FCU has the best rates. I wish this branch was closer to where I live or the staff worked in the Spring location because all of the staff are friendly and helpful. It was such a seamless process. I would go out of my way off the beltway just for their excellent customer service.

I have always heard credit unions were the way to go. This…read morecredit union does not disappoint. Everyone is friendly. Opening any account is seamless as well as getting any kind of loans.

Ms. Marina Perez provided exceptional service for me. She was able to assist me with replacing aa…read morelost Money Order. She handled my issue personally instead of passing me off to a Banker.

Wells Fargo is targeting retired persons because the government direct deposits our social security…read morechecks by the US government's time schedule, not Wells Fargo's. I'm being charged a $15 monthly service fee because my $1432 a month social security check is always deposited on the 3rd Wednesday of each month which doesn't always fall in to Wells Fargo's monthly parameters. Now it only happens 2-3 times per year and they gladly reverse it, BUT not anymore!