This bank has a very small staff. I called in the morning to see if they had a notary available. The woman answered and acted like I was irritating her. Excuse me for wanting to ask a question to get something done! She said she was there today. I asked if I needed an appointment (because they usually do). She sighed exasperatedly and said she was busy all day unless I could come right now. So when were you intending to actually say that Jennifer? What if I came and you were booked?
When I arrived I asked the front desk person for the notary. She said "we don't have a notary". Huh? I explained that I called. She said, "oh if Jennifer said to come then ok you can wait. She's here. She just took someone though." So instead of saying the notary was busy, you lie and say there isn't one??
I was sitting and waiting while I overheard Jennifer with her appointment (the cubicle had no walls which is problematic if you are discussing sensitive banking information). They chatted about trains and families.
I also heard the same woman who lied about not having a notary saying, "I don't know why she told anyone to come, we have other customers." Ummm, am I not a customer? And there was literally no one else besides the lady who wound up coming in before me.
The only nice one who was consistently courteous & professional was the guy at the front desk.
Overall, kind of disappointed with the customer service. read more
