Ian jones does not pay attention to customers. After 20 minutes of waiting asked him to call…read moresomeone else to help me and he said no one was available at the moment. I explained that I had a surgery and couldn't wait any longer. By the way I was only one customer in and one lady at the counter. Very poor customer service!.

OMG! Unbelievable how slow this place is! So bad! Go to other branches! What a mistake today for me!read more

I rarely need to go inside a bank, but when I do, I choose this location…read more At the beginning of the pandemic in March or April of 2020, I received a new debit card that required in-person activation. While I was hesitant to go in, the transaction was easy and staff were taking the then-recommended precautions. The staff were also friendly and easy to work with. And then I didn't use my debit card for over a year (oops?) and forgot my PIN (double oops?), which became problematic because I lost my credit card (triple oops?) and needed a way to access some kind of money. I went back to this location just a couple of weeks ago to reset my PIN. Coincidentally, the same teller helped me and was again incredibly kind. The process was easy, the space felt safe with their adherence to state masking guidelines, and I was able to access my money once again. There was no wait and the transaction took just a few minutes. I appreciate the warm friendliness of the staff, especially as I heard them engage with another customer who is clearly more of a regular - they knew him and his business, which made the behemoth corporate bank feel a bit smaller in our community.

Last week I needed to take a large cash withdrawal out of our bank account. Since the main lobby…read morewas closed, I wasn't sure if this transaction would be possible from the teller window. Additionally, I needed some temporary checks printed, because I ran out. Guess what? I was told both of these transactions would be possible through the teller. Sure enough, I pulled up, and within a matter of minutes I had checks printed and was able to leave with the amount of requested cash in hand. In order to receive the cash or the checks, for security purposes the teller texted me a security code to my phone that I verified right on the spot. Worked like a charm! Excellent customer service. Note: For safety and health measures, the teller was wearing a mask and gloves behind the window. Now that's safe!

I wish I didn't have to give them even one star. Their lack…read moreof understanding or caring about my request caused me a huge amount of money.

I have been trying to get statements for 3 accounts that are closed. I went to this branch over 2…read moreweeks ago and submitted all the documents to get my name put on those accounts as POA. I was told it should take 7 days. Well it still hasn't been processed. A deadline to submit the docs to the State of Arizona has already passed. I have to go to the branch every time because the customer service has person doesn't return phone calls. I called the 800 number for Citibank on the recomendation of the Northbrook Branch customer service person. I even talked to a supervisor. They said go back to the branch. I am going back now for the 6th time.

I bank with Chase primarily for its truly outstanding credit products, and its banking bonuses can…read morebe generous, but I stay away from its branches. The one in Plaza del Prado might as well close everything except its ATMs, because its staff are so unresponsive, and the massive location at Dearborn and Madison manages to be both impersonal and micromanaging. By contrast, the Deerfield Square Chase Bank gets it right. I've only made deposits here, where the staff are helpful and friendly, there's fast-enough WiFi that no one bugs you about, and even the coffee is decent. It's the most pleasant Chase Bank I've used, though admittedly that isn't saying much.

Deerfield branch. Especially Michael. Extremely incompetent. Listed me as dead instead of my mom…read morether and frozen all my accounts and refused to meet with me to help. NEVER use this branch. Extremely rude and incompetent employees. Except Marlin a windy kind employee

The customer service provided by this bank is terrible. While staff in the branch is great, it is…read moreimpossible to get banker support regarding various other needs such as wires, ACH's, account postings, etc. In addition, it is impossible to reach the main bank or a bank officer (VP or above), as they filter everything through a call center that is staffed with employees that know nothing about banking. Very disappointing experience with this bank except for the local staff who are great with day-to-day needs. I recommend that the main bank officers render the service and attention to customers with higher end needs as well as the bank employees do with basic needs.

Went to office to set up an checking account. Could not do it online. Staff was very helpful…read moreStill will get $300 bonus assuming I follow rules.

This is where money goes to die. Not helpful, smart or conscientious. Could not access the trading…read moreplatform. They never offered an advisor. I was with this dysfunctional firm for far too long.

Sloppy, unprofessional, rude and incompetent employees. Someone at this branch in Highland Park…read morealtered a legal document to which I had affixed my signature. This unlawful action could have potentially permitted someone to transfer money out of my account. Prior to my learning about this egregious act, I asked at the Highland Park branch to speak to the manager. I was refused by the receptionist and told that the manager was in a meeting. Then, the receptionist informed me that in order to speak to the manager, I must make an appointment. The Fidelity employee who was initially involved in this interaction passed by me several times without acknowledging me or even asking if there were any more problems, since I had previously informed her that on the first document she sent me for signature that she had misspelled my name and had also entered the incorrect bank routing number. This is no way to operate a financial services business.

I have worked with this bank for over 5 years, both as a treasurer for a small organization and as…read morean individual, and have always found them to be very helpful and timely. The various people I have worked with seem to genuinely care. Most of my contact has been with the branch on Sanders which has just closed, but I hope to receive similar service at the Deerfield branch. Yelp has put me in the wrong State for some reason. I live in Illinois.

Bringing my business to them, trying to open a 5 digit CD. Wondering what is taking so long 45…read moreinto it to be told 'not sure what is going on with the system'. I knew something was wrong because nothing was progressing and silence. Then I was told oh I may need to void it and start over? I can only wonder how much longer it would have taken had I not asked what was going on. Told it was a bank wide system issue and they could not help us [after exactly 53 minutes there]. From 1:14 pm to 2:07 pm. Manager came and said she tried but systems were down. I asked her why not call corporate office for them to help confirm the transaction given we were there for 1 hour and she said all systems were down and they could not help either. I left my number and asked to be called when system came back up and we would return. It's 7:11pm and no call and of course they are closed. I left and called the BMO HIghland park location 25 minutes away and their system was perfect absolutely no bank company wide issue whatsoever. Went over and opened a large CD within 25 minutes [lady knew what she was doing] and returning again to open a much larger CD for my parent. As a Corp Executive my time is precious like every other person working full time and with kids and today i wasted 1 hour of my time on nothing. Northbrook team... you left alot to be desired......

No one ever picks up a phone at this location. This forced me to drive 70 miles to them only to…read morefind the front desk people NEVER answer any calls! I am transferring to Interactive Brokers. They have awesome reviews & they answer their phones!!

I had such a great experience rolling my 401K accounts into an IRA with the help of Sagar Sheth…read more Being a novice in regards to investments and retirement planning, stocks, etc., he took the time to explain things, help set up my account, and was extremely patient with all my questions. I highly recommend this Schwab location and the professionalism and knowledge of Sagar. See Kathy Borkovec also. I highly recommend THIS location! I had some troubles getting called back to set up an appointment from other branches, but Kathy returned my call quickly and started the ball rolling. Sagar took over from there and I felt very at ease knowing that they were both on top of things...being there to assist potential new clients. I'm exceptionally pleased with the service, and will continue to be a client (and recommend them/this branch) to others. Thank you, Sagar/Kathy!