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    Chase Bank

    4.0 (5 reviews)
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    Services - Chase Bank

    Personal banking

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    3 years ago

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    4 years ago

    Fast efficient throw Bank no bologna they only take it to V drive your try to rip you off

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    Chase Bank - Chase Customer Service can help with your account and servicing needs. chase.com/digital/resources/customer-service

    Chase Bank

    (5 reviews)

    I rarely need to go inside a bank, but when I do, I choose this location…read more At the beginning of the pandemic in March or April of 2020, I received a new debit card that required in-person activation. While I was hesitant to go in, the transaction was easy and staff were taking the then-recommended precautions. The staff were also friendly and easy to work with. And then I didn't use my debit card for over a year (oops?) and forgot my PIN (double oops?), which became problematic because I lost my credit card (triple oops?) and needed a way to access some kind of money. I went back to this location just a couple of weeks ago to reset my PIN. Coincidentally, the same teller helped me and was again incredibly kind. The process was easy, the space felt safe with their adherence to state masking guidelines, and I was able to access my money once again. There was no wait and the transaction took just a few minutes. I appreciate the warm friendliness of the staff, especially as I heard them engage with another customer who is clearly more of a regular - they knew him and his business, which made the behemoth corporate bank feel a bit smaller in our community.

    Last week I needed to take a large cash withdrawal out of our bank account. Since the main lobby…read morewas closed, I wasn't sure if this transaction would be possible from the teller window. Additionally, I needed some temporary checks printed, because I ran out. Guess what? I was told both of these transactions would be possible through the teller. Sure enough, I pulled up, and within a matter of minutes I had checks printed and was able to leave with the amount of requested cash in hand. In order to receive the cash or the checks, for security purposes the teller texted me a security code to my phone that I verified right on the spot. Worked like a charm! Excellent customer service. Note: For safety and health measures, the teller was wearing a mask and gloves behind the window. Now that's safe!

    Northbrook Bank & Trust

    Northbrook Bank & Trust

    (5 reviews)

    I have worked with this bank for over 5 years, both as a treasurer for a small organization and as…read morean individual, and have always found them to be very helpful and timely. The various people I have worked with seem to genuinely care. Most of my contact has been with the branch on Sanders which has just closed, but I hope to receive similar service at the Deerfield branch. Yelp has put me in the wrong State for some reason. I live in Illinois.

    Bringing my business to them, trying to open a 5 digit CD. Wondering what is taking so long 45…read moreinto it to be told 'not sure what is going on with the system'. I knew something was wrong because nothing was progressing and silence. Then I was told oh I may need to void it and start over? I can only wonder how much longer it would have taken had I not asked what was going on. Told it was a bank wide system issue and they could not help us [after exactly 53 minutes there]. From 1:14 pm to 2:07 pm. Manager came and said she tried but systems were down. I asked her why not call corporate office for them to help confirm the transaction given we were there for 1 hour and she said all systems were down and they could not help either. I left my number and asked to be called when system came back up and we would return. It's 7:11pm and no call and of course they are closed. I left and called the BMO HIghland park location 25 minutes away and their system was perfect absolutely no bank company wide issue whatsoever. Went over and opened a large CD within 25 minutes [lady knew what she was doing] and returning again to open a much larger CD for my parent. As a Corp Executive my time is precious like every other person working full time and with kids and today i wasted 1 hour of my time on nothing. Northbrook team... you left alot to be desired......

    Chase Bank - banks - Updated May 2026

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