I am a long time Capital One Bank client (became a member through the Hibernia Bank acquisition)…read more Since the acquisition, I can't say that I've had any problems with Capital One until Thursday April 11, 2024. On that date, I went into my local branch for a cashier's check. The teller had a horrible attitude and was very condescending during our interaction. I was at her window for at least forty minutes trying to get a single cashier's check. She had to call someone at a different office and get assistance from another teller. When asked what was taking so long, she replied that I caused the delay because I didn't bring my Capital One debit card (though she was given my driver's license and a second form of ID). After being in front of her window forty minutes, the cashier's check was done wrong. When it was brought to her attention, she told me to write the missing information on the memo line beside the information she erroneously placed there. It took every past prayer and word of encouragement from my parents, grandparents, and pastor to keep my composure with this lady. If you have to go into the lobby of the Capital One on Burnside in Gonzales, LA, consumer beware. Adam M.

This is main Capital One location in Gonzales, LA... located at the corner of Rome Street &…read moreBurnside (LA Hwy 44) down toward LA Hwy 30... The Gonzales Tennis Complex sits right beside it.... Interior they have a coin dump machine to turn that silver and copper into paper.... usually have at least 4 tellers working the bank counter.... numerous bankers on the floor to help with things the tellers can't.... On the outside there are at least 7 drive thru lanes plus a drive up ATM in addition to a walk up ATM on the front of the building... Turning left out of the parking lot can be tough so the location is excellent.... if you have to make a left onto Burnside you can simply exit onto Rome Street and you'll have a light that greatly assists in making that left turn.... Turning right out of the lot to head back down toward US Hwy 61 is usually a breeze.... I think that about covers it...

I'm happy with this bank! That's not a statement I've made about other banks I have used in the…read morepast so from that standpoint that's pretty impressive... Look I need a place to park what little bit of coin I got and access to a Checkcard and ATM and some paper checks and that's about it for what I need a bank for... So when a bank wants to charge me a fee for the "privilege" of having a checking or savings account it really pisses me off!! Red River DOES NOT charge me such fees and that's the main reason I LOVE this bank!! But coming in close behind is the fact that I have always received great customer service in my dealings with this bank and the personnel are super friendly and it is literally right next to where I reside so convenience is A-1!! If you reside in the area of Hwy 73/Hwy 74 in Geismar, LA give this bank a try!!

love these people, always friendly & helpful. website & app are also great, saves me time.read more

From the owner: EFCU Financial is a memberowned, notforprofit, full service credit union. With 8 full-service…read morebranches within the greater Baton Rouge area and assets exceeding $600 million, EFCU Financial has been offering a full range of superior financial services since 1934. Individuals who live, work or worship in the 9parish area surrounding Baton Rouge are welcomed to join EFCU Financial.

I had 2 minutes to get to the bank. I tried to go through the drive thru but it's a maze and the…read moresigns said I had to go inside. I parked on the side closest to me and it said I had to go on the OTHER side! By the time I made it over there and parked the bank was closed. I've never been to a regions without a drive thru. Worst experience EVER!

The worst customer service ever...had to go through 15 different options on the automated system to…read moretry and get to a LIVE person...then a 7 minute wait on the phone to reach this LIVE person. I'm forced to bank here for business reasons. Otherwise, this business account would be at a CREDIT UNION with the rest of my accounts. Frustrating.

Most difficult experience I've ever had with a bank. We were trying to get a loan. My wife and I…read morecalled and emailed several times per week and never got a response. Eventually we were fed up to the point where we went up there to speak with someone face to face and it turns out they lost our loan application which obviously had our personal information on it like our social security numbers, address, etc. I suppose this is why they never contacted us back. Right now, 3 months later, we're still waiting on the first step of our loan process to be finished before we can begin our renovation. I guess it's time to start looking at other banks.

Impossible to speak to anyone, when you call you get 6 or 7 choices but NONE to speak to anyone at…read morethe bank, except for Dial by number if you know your parties code or name. I just wanted to ask questions and apparently that's now allowed. Went to pay a loan bill 12 people thru drive thru and no parking space at all in parking lot & 3 cars driving around waiting to park THIS IS A JOKE