Cash is king. The…read moreMerchant Teller I deal with each time is friendly and efficient. Business is business.

Just had the worst banking experience of my 20 years with Wells Fargo here and will be closing my…read moreaccount as a result. Made an appointment with a "banker", Phil Sultan. Phil was 15 minutes late to the appointment. I asked him if the appointment was not set up correctly and why were we starting late and he clicked around on his computer for a minute and then said "uh I guess I just missed it". Then proceeded to be condescending and arrogant throughout our entire conversation. Wasnt able to help me get done what I needed to get done and frankly didnt seem to care. I told him I'd be closing my account and he said, hope you have a nice day. No effort whatsoever at customer service.

Not even a member of this bank but when I go in they are so friendly and helpful. Whether it is to…read morecash a check or to have something notarized I love this bank and the employees. Thank you for everything Laurel!

I was bad! I overdrew my checking account. Sunday night I deposited all my cash in the ATM. Monday…read morebeing a Holiday the money did not post to my account.It's now Tuesday, no money, I'm hungry, so I decided to call the bank here in Valley Center. I spoke to a very sincere and caring lady. She said " let me see what I can do and I will call you back. She DID!! She said unfortunately the deposit had already been scanned!! NO MONEY? No!! This is why I am leaving a review. She said the manager of the branch would put some money on my account. She didn't want me to go hungry. That's why I bank with them, they treat you like a human and not an account number.

Sinthia Gutierrez and the rest of the staff are always so friendly and helpful to my mother…read moreeveryime she goes there. They help her understand things and are patient, efficient and kind. Mom asked to please write a review for her.

The customer service is absolutely horrible! If your looking to be treated well with respect and…read moredignity don't bank with boa in Fallbrook.

I have banked with Pacific Western Bank, now Banc of California, for over 20 years. I have both…read moreBusiness and Personal accounts there. The reason that I appreciate this bank so much is the amazing customer service I always get. My relationship is gone on so long that certainly some of the wonderful people I have had the pleasure of working with, have retired. Like David Peat at the Indian wells brqnch who would drive to my office to bring paperwork to me when I couldn't get to the bank myself! Robin and Jim at the Palm spring branch, and I miss! However I find there are always equally wonderful people that take their place. I especially appreciate Ginger Cowan and Angela C. at the Yucca Valley branch. They make me feel like I matter and I am not just a number! I highly recommend this bank for that reason.

From the owner: Banc of California is one of the nation's premier relationship-based business banks, providing…read morebanking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California is the third largest bank headquartered in California and offers a broad range of loan and deposit products and services. The bank also provides full-stack payment processing solutions through its subsidiary, Deepstack Technologies, and serves the Community Association Management industry nationwide with its technology-forward platform, SmartStreet™. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

Banks are banks…read more What helps keep customers is the customer service. This branch is helpful, knowledgeable and friendly. Whether you are looking for personal or business needs, they are able to help you out. The parking is never a problem compared to larger banks. Rates are great! Consider them when searching for your next personal or business needs.

We came to this branch during the week to open an account. There was a little bit of a wait, but…read morethe staff was really communicative and apologetic. We didn't mind the wait. Once we sat down with the banker, the process was quick enough and straight forward. I look forward to working with them!

From the owner: Banc of California is one of the nation's premier relationship-based business banks, providing…read morebanking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California is the third largest bank headquartered in California and offers a broad range of loan and deposit products and services. The bank also provides full-stack payment processing solutions through its subsidiary, Deepstack Technologies, and serves the Community Association Management industry nationwide with its technology-forward platform, SmartStreet™. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

I'm the type of person who likes to give people the benefit of the doubt, but this experience that…read morewe had with this teller was just awful. I debated over giving this bad review, but the way we were treated was very poor. We were helped by a woman named Rochelle and she assisted us in opening an account and applying for a product. There were multiple times where she made degrading comments on our income. She wasn't knowledgable or seemed to have our best interest in mind when we expressed concern. We felt incredibly uncomfortable and disrespected. I hope she doesn't make any one else feel less and changes her demeanor towards customers. It's not hard to be kind. Avoid this branch if you could, or at least if you can help it, this teller.

I've been in this branch several times. Seems there's always a wait time of 30+min to have an…read moreemployee assist with banking information. On two occasions I was redirected to go to another branch because there's a shortage of staff yet the bank has a max of 2-4 clients inside.