Nice location with a convenient ATM! I just stopped in just now to deposit a couple checks! I love…read morebanking with US Bank and never had a problem with their service! I would recommend setting up an account and trying them out yourself! I'll be back! SYOY! :-) *Song Credit: Voyage by @iksonmusic

Excessive wait in line, usually 10-30 minutes, usually only one teller working, employees are…read morefriendly and helpful but the wait is awful

Great service at this Elk Grove location…read more Everyone I interacted with was super professional. They were friendly and helpful in many ways. After a small misunderstanding the branch manager made sure to set my car deal up while I waited for the car seller to travel from nearby Modesto. This way when they arrived things would move swiftly. Once they did one of her associates quickly sat us down with most of the paperwork filled out, having us just sign our signatures where needed. Altogether something that seemed insurmountable only took about 15 minutes once we were all inside the branch. This was awesome and made a tough situation so smooth. Thanks guys!

been with them for years. They promoted Carole's to use "zell" so I agreed. This morning I sent my…read morehusband $1400 for rent as I was out of town.... He waited and waited and he never received. It was however deducted from my account. I called Safe after being put on hold MULTIPLE times ..... they said it wouldn't be available until hopefully Monday ...... and today was early Friday morning. I asked why s long my tent is due now? They said sometimes Zell does next day transfers but since next day is Saturday it won't be disbursed until then! AND they said it would take just as long to cancel. so I was left with zero money for four days.... "If" it actually comes Monday. Tgey bank was worthless in helping! will be closing both mine and husbands separate accounts stat!

"No Exceptions and Absolute Compliance (UDAP): A -$750.00 LOSS on Money Market Plus Account Trust…read moreAccount for Long Term Care." Five Stars* for the fantastic people at the Elk Grove Branch! Johanna Settles was very empathetic and advocated fiercely for my Disabled Mother's loss Bonus Interest (about $750.00) on her Trust Account, which is to pay for Long Term Care. In addition, the Branch Manager, Candice Borrero, advocated for my Mother to convince the Director of Patelco, Erin Mendez, to help my Mother as well. The online Customer Service Representatives at Patelco's website were also fantastic, Marciela C, Senior Representative Member Contact Center, Francisco C, e-Services Specialist, and Hefzi M, Senior Representative, Member Contact Center. In total, we tried to work with 5 different staff members to get this matter resolved, unsuccessfully. All staff were responsive, empathetic and did what they could to help my Mother. Unfortunately, Patelco no longer can make any exception due to UDAP (Unfair or Deceptive Acts Practices), even when the most random or unlikely errors happens beyond the member's control or when the member simply makes a one-time mistake; extremely costly too! While I praise Patelco for their commitment to compliance and being fair to everyone, it is regrettable to realize the newly adopted policy of No Exceptions has removed the humanity that Patelco once showed in the past and grew upon. Perhaps there are too many Members who have abused Patelco's past generosity? I believe my Mother's request for a one time exception was reasonable and Patelco's position to treat everyone with fairness and equality should be praised. Denying any exception, even when the "one time" mistake was unintentional or caused by a third party unilateral decision to stop Direct Deposits to the spouse of a Disabled Vietnam Veteran and disqualify the Spouse for the Bonus Interest, even when the Member made a "Conscious Effort" to have activity ($500.00 recurring deposit) on the account to still "try" to qualify for the Bonus Interest is a remarkable commitment by Patelco to follow UDAP compliance. Unfortunately, Patelco to Patelco account transfers do not qualify for Bonus Interest, even when the other account is funded by direct deposits and check deposits with a Trust Membership and Personal Membership. Apparently, it matters not to Patelco that both Memberships are basically the same entity/person. When Patelco had a Data Breech, I stayed with them because I was thankful the bank did not pay the Ransom, which further cemented the relationship of my Trust and Loyalty to them. We even declined to take part in the class action lawsuit "Cordell, et al. v Patelco" against Patelco as we felt they acted professionally and why would we sue the entity that was looking out for not just it's members, but was making no exceptions for Ransomware Attack? You must give the Director, Erin Mendez, a medal for having the courage to not pay bank Cyber Crooks who took down an entire bank institution. It also does seem unimaginable that such a large Institution was taken down without any help from inside Patelco, as an external attack would be next to impossible, even if the Black and White Hat Hackers joined forces and worked together on the outside. We are not chronic problematic members and are Committed Households with our Investments, RE Loan, and Credit Cards with Patelco. We will be leaving Patelco at the end of 2026 and while it is our choice to leave (hours of burden for us!), we feel compelled to do so knowing that Patelco no longer has your back, even when you make one honest mistake and Patelco will work tirelessly to deny you any remedy-especially over $750.00. It is almost as if Patelco is no longer a Non-Profit Organization committed to helping the Community? More's the pity dear Reader. PS: Patelco took away the Free Notary Service for Members for Non Patelco Documents. No more Free Notary Services for Trusts, Death Certificates and Legal Documents. Hopefully Patelco will make sure Veronica Dangerfield knows in her upcoming Patelco Video Podcasts, which have always been fantastic! *Five Stars was also chosen as the main selection of this review as we are simply stating what has happened without bringing the overall rating down because up to this point, after being with them for so many years, we were incredibly happy with them, which makes this review all the more upsetting for us and we wish them the best!

Cherie provided excellent customer service. She helped me get a better handle with a stress…read moreinducing process.

Great remodel on the bank!…read more It's been ages since I've been in here. New account Clerk Shabreen was quick and efficient with our multiple transactions. Today's visit is just a deposit and to close one of my sons account.

Their mobile check deposit system is a complete failure. It starts out just like other mobile…read moresystems. You endorse and sign your check for mobile deposited and take front and back pictures but that is where the automation stops. It accepts your check and then there is a person who looks at it and arbitrarily decides whether to accept it or not. My experience is that this person regularly rejects the deposit meaning you have to go to the bank and make the deposit. They always take the same check you just got rejected without any issue. They have a big sign out front claiming to be the most friendly bank but I find them to be a "blame the customer" service. When I try to find out why the mobile deposit didn't work they claim they are just trying to protect me. They never take responsibility or try to solve the problem.

Nice little Bank, The Sacramento branch vibe is different than San Francisco branches, but overall…read moreit was a pleasant experience, A little about Cathay they bought almost all the HSBC Branches in the US so they are pretty big now. Nothing really special or different than other banks just nice to have a diversified portfolio at different banks in case a bank is having issues (chase going on 3-4 weeks now with issues) hint hint.

Old location was…read more 5591 Sky Pkwy Sacramento, CA 95823 Phone number (916) 428-4890 Now moved to this new location. I like the old location a lot more, it had a lot more parking, the office is a lot bigger and more open.

Used the ATM only. Convenient location and good parking. Did not go inside or interact with anyone.read more

Elk Grove Review…read more Khelani King: Client Service Specialist Elk Grove Branch Thank you Khelani for top-notch service. Your friendly demeanor, humble attitude, and attention to detail was noticed during my visit. I appreciate you taking care of my transactions yesterday morning. In addition, I want to commend and support the staff here at this specific location. Every time I walk into this branch, I am greeted with a "good morning," "good afternoon," or "hello." Beautiful way to initiate a conversation starter. I love banking with Umpqua and will continue to conduct business here. Furthermore, I've had a few issues with my debit card (i.e. lost). I've contacted customer service and they resolved my issue within 10 minutes of our conversation. Overall, Umpqua Bank strives for top tier excellence. Staff work hard, and do their best to appeal to all customer needs. Thank you Umpqua Bank.

I stopped by the new Schools First branch on EG Blvd to open some accounts and worked with a member…read moreservices representative 2 named Jorge. What a lovely experience, and what a genuinely nice guy. Not only was Jorge personable, but professional and knowledgeable, too. He gave me a complete overview of all possible accounts, he asked clarifying questions to better understand my needs and wants and then he gave me recommendations that would match what I was looking for. The task of opening the accounts was smooth and seamless. Any questions that I had, Jorge was able to competently answer. I actually enjoyed spending time in a bank, and I got a kick out of "talking Economics" with Jorge as he worked. Thank you Jorge, and Schools First for the great experience. I'm looking forward to having you guys as my Banking Team!

Outrageous! On hold repeatedly for 14-28 minutes t get an auto loan or just info…read more Spoke w supervisor. Ag d nothing changed but wa s asked to walk in since they can get enough help on phones. Got approved daily for auto load at 830 credit. Went to dealership and had an Aussie w Schools check. Calls and needed help asap. Did I get help from our credit union? NOPE 28 minute hold time again. Now, I'm on the phone to complain and jot time was 14 minutes and the. They transferred me and it's another 12 minutes on hold. I had to get another higher interest loan bc they don't help members. I'm a teacher and this CU is NOT friendly to us. W no breaks and a short prep period, we don't have time to be placed on hold for 30 minutes to 45 min. This place is not helpful. Rather just change to another bank. Why is anyone here when they don't show support to us? This is not a mistake in staffing. They know what's happening.

This Elk Grove branch is now totally different from over two year ago. What an excellent and…read moreexceptional customer service team. Alex and Amie are so helpful and professional. You will always feel their warm welcoming. They should get more than 5 stars in customer service rating. Great job! One more thing that makes this branch so special: not only cookies and coffee always available but cold water bottles also offering to you if needed.

Amazing customer service, very knowledgeable staff that make you feel welcomed! They are kind and…read morehelpful.