Smallish branch, seldom go here but visited yesterday and today. No waiting Friday (1/30)…read moreafternoon, extended wait on Saturday (1/31). Helpful and friendly staff, got what I needed. Parking can be iffy depending on time of day. I prefer the Laguna Branch but this location was convenient. I accomplished my banking needs.

Received absolutely outstanding and personal service from Branch Manager Lisa Haleem today. She was…read moreso kind to my son and helped us handle our transaction in a jiffy. I will be super happy to do business at this bank in the future !!!

The older Indian man who was working as a teller is so rude to customers…read more He never says such basic things like: How can I help you? Just stared at me in an awkward way.

Worst financial institution I've ever had to deal with. Horrible customer service, inability to get…read morehelp if not a customer, walked into Elk Grove Branch gave me a biz std told me to call 800 #. They were too busy even to answer my questions regarding someone applying for B if A credit card in my name. I stopped using them in 1987...you'd have thought they'd improved their reputation customer service etc by 2023. NOPE! I have nothing positive to say about Bank of America.

Their mobile check deposit system is a complete failure. It starts out just like other mobile…read moresystems. You endorse and sign your check for mobile deposited and take front and back pictures but that is where the automation stops. It accepts your check and then there is a person who looks at it and arbitrarily decides whether to accept it or not. My experience is that this person regularly rejects the deposit meaning you have to go to the bank and make the deposit. They always take the same check you just got rejected without any issue. They have a big sign out front claiming to be the most friendly bank but I find them to be a "blame the customer" service. When I try to find out why the mobile deposit didn't work they claim they are just trying to protect me. They never take responsibility or try to solve the problem.

Great bank with a wonderful staff! They are always friendly and helpful. Buffy explained everything…read moreand answered all my questions. Couldn't be happier with their customer service and expertise.

It's so rare that I need to go physically into a bank with so much done online, but I was…read morepleasantly surprised at how nicely this branch location for BMO was set up with easy access, five staff members visible, and a secured glass door office for more private consultations. It appeared very neat and tidy, and had a cooling ventilation system going. Let's face it, going into a bank is usually not relaxing, but this location with wraparound glass and seated areas to work with the bankers was an upgrade from the usual. Ample parking on the open lot. It is so helpful to have this new location in Elk Grove- access is easier to manage than the other branches I have been to in EG and Sacramento. The young woman who helped me at the desk was pleasant, efficient, and professional. For the past 30 years I have been with Sierra West, which became Bank of the West, then bought by BNP Paribas, which was then bought by BMO. I actually have been a little dizzy keeping up with all the switches, but my accounts have thankfully stayed stable and I appreciate the security and solidity of the current bank....lets hope there isn't another M&A!

DO NOT BANK WITH BMO Customer service is horrible and they Do Not hono their offers. In bank…read moreappointment before mine ran over their allotted time and Told me they could not see me that day to reschedule. WTH? What good organization and customer service would do this? Just recently opened an account for a bonus. Was guaranteed I was eligible for this bonus via multiple recorded calls. No Bonus after fulfilling all requirements. I made multiple calls Over a month period for escalaction team to rectify it by listening to recordings. No calls back. No bonus. Case was closed.

I had to go into the bank this time. I needed 50's for Christmas presents. That time of year…read more The line wasn't long, only two in front of me. They had three tellers which was nice. SO the line went fast. I told the clerk what I wanted and he was worried that he didn't have 50's. I said don't you just get them out of the machine. He said he did but it wasn't stocked with 50's. Ugh. He told me there were enough for what I wanted. Whew. I remember I came in before for crisp money. for Red envelopes and they didn't have that either. I wish they would keep the money stocked better especially around certain holidays. It's secure in those dispensing machines. Oh well.

Once again, a long line, the whole time at Golden 1, with only two tellers most of the time,and…read morefinally, after 50 minutes, a third teller returned. One benefit is that the teller that helped me is super efficient. In fact, she was also helping the teller next to her the entire time she was helping me. Fortunately it didn't hinder my transactions because of her efficiency. It doesn't seem to matter to management that the customers are waiting in line so long. It's definitely not because of the tellers, but possibly lack of scheduling enough staff. The long wait, is the only discouraging factor once again.

Beautiful bank, awesome customer service, free coffee and no lines!…read more If you're tired of long lines and nightmare customer service you need to transfer over to a bank that actually knows your name. They care about your money as much as you do and protect your interests as their own! I am 1000% satisfied with the vip customer service! It is so nice to know personally the actual person you are talking to when you call your bank! It's like going to "the ol' building and loan" from Its a Wonderful Life" at Bank of Stockton. Only downfall is I wish I could visit there more often but they make online banking so easy there is no reason to visit. A+++++ Also! What bank actually has a live person to talk to when you call instead of a automated machine?!?

Caitlin helped me when I came in! She was amazingly sweet and so patient with me! Great customer…read moreservice. Thank you Caitlin!

Needed to stop and do an inside transaction…read more. Closest Golden 1 to me is over an hour away.. But here I am surrounded and that is a big plus. Four people in front of me, and also customers visiting with the other reps. Glad I stopped and was able to take care of my transactions without any problems..

Thank you Tak for the amazing service. It's a super busy Saturday- close to first of the month so…read morewe thought we'd be waiting forever but no. We did come in early in the morning and the line for the tellers was consistently long but moving along while we met with Tak. Opened a new account and had a great time with Tak. Treating us like family and helping patiently as we navigated the process. I also appreciated that this branch has a coin machine to plan I. The future to bring in that big jug of coins. No more rolling or Coin Star fees Looking forward to our future with Golden 1.

So I use the mobile app to make a deposit.....oops forgot to endorse…read more RETURNED So I take it into the bank to tellers look at it says it's ok. I sign it RETURNED I have a condition called is essential tremors ....my hands shake. So now they say there's nothing they can do cause the signatures don't match!!! I didn't know you hand to provide your health condition to cash a money order. Smh!

How is it that during this time of the day (noon), that they only have one teller open?! Even with…read morea long line waiting, no other tellers opened up to assist. I worked in customer service & this is horrible service.

Wells fargo is good, but the problem is that there are shortage of stuff. There are some employees…read morewho quit or transfer to another branch. I feel sorry for the employees.

Today I took my elderly mother in law here to do some changes on her acct. Hilda Dominquez was…read moreamazing with her. She spoke to her in a way that she could understand everything. She was very patient and showed her step by step how to do everything she needs to do on her phone. It was a long process because computers! Lol but she has incredible customers service skills. Great employee