I'm trying to make this easy and understandable as much as I can. Waiting Area for Account Service,…read morethere is no Sign-In sheet, so we got there, Sit Down, waiting To Be Seen (or looking for some Bank Employees to ask for help) so there are 3 customers sitting there before We got there, and some Bank Employees great them (maybe sign them in) so She walked in and out, and I'm pretty sure She saw us, so We waited (thinking She may get us next) but 2 Mexican girls came right in from outside and the Bank Employee (She) came to talk to the Mexican (well because the Bank Employee is Mexican, so they are Mexicans), and We ask her 'how do we sign in' and she said 'She sign people in if she saw whoever is first' (yes We agree to her Statement, but a minute we came in to sit down, She was talking to somebody in spanish right next to us) So from what I'm trying to say is 'She is more likely Racist'

This branch sent us away and refused to cash a check because of this example, " john was written on…read morethere, instead of Johnathan ". So drove an hour to get a new check, only to come back and they say the check is for to much $$ and they cannot cash it. We begged them and asked why they didnt say that the first time we were here. They said ok just wait over there and they will make an exception. We waiting for 1 hour and 20 min before the lady finally called us up there. Then she said oh I'm sorry but the characteristic dont match but refuses to explain, refuses to call the owner of the account to verify. Just wasted our time and was so rude about the entire process. DO NOT USE THIS BANK FOR ANYTHING OTHER THAN ATM.

Wells Fargo would not cash my check written by one of their members to me. The best decision I've…read moreever made was closing my account after they acquired Wachovia. I pray I never have to do business or interact with them for the rest of my life.

Amazing customer service. Smooth experience, helping me consider opening a checking account with…read moreChase.

I reached out to Delta Community Credit Union shortly after my arrival in Atlanta for the purpose…read moreof obtaining a car loan. The associate that worked with me, Phonisia, was very professional, knowledgeable, and friendly. She walked me thru my application process on the phone and even called to remind of a document that I had not yet provided. Thanks to Phonisia, this was the easiest banking application processes that I had ever submitted. In this age of technology and AI, it is great to have a live, friendly and helpful voice with which to transact business. I have already recommended Delta Community to a friend.

Great Delta Community Credit Union branch. The staff at this location are always courteous and…read moreprofessional. Also there always seems to be plenty of parking available.

Wells Fargo is terrible. I am moving all my accounts from it. I avoid going to this bank and his…read morebranch because the service is so bad. They don't know how to help. I scheduled a meeting (which I avoid). Some one called Julie called me once which I missed. She called from (770) 986-1868 and she told me in her voicemail to call her back at that number. In the span of 2 days before my meeting I called that number 6 times at different times during the day but no one answered. To make matters worse not only could I not leave a voice message. After several rings this is the message that phone number says, "Thank you for calling Wells Fargo. You have reached a number that does not support voicemail. Good bye." (try it). Well, such be my luck, when I arrived the one who attended me was Julie herself. But she said she could not help me because I needed to have my other business partners there. Of course, I was not happy because they made me waste my time. She could have told me that in the voicemail or if someone had answered I could have avoided wasting my time even going. Worst thing is even though she was nice about it she just kept saying, "Sorry". Then she said she tried calling me and I said so did I 6 times the past two days and I told he I could not leave a voicemail or any way of communicating with anyone at the bank. So I called the number in front of her and her colleagues. There were three bankers and absolutely no one else in the bank, NO ONE ELSE but me, and after several rings it said "Thank you for calling Wells Fargo. You have reached a number that does not support voicemail. Good bye." I called twice in front of them. I said look here's the number I'm calling the one you called me from and the one you told me to call. She said, "Yes, that's the branch number. Sorry." Wow, Wells Fargo service is truly terrible.

Customer service and leniency. I had a $28 from a Target refund and the branch wanted to charge me…read morea $10 check cashing fee as if this was a payroll or check cashing service. The branch manager had authorization to override and chose not to. Horrible customer service for a simple check amount

This is a horrible banking services in United States I know. They are look like not a bank , they…read morerather like drug store which selling cocain

Everything about this bank is very inconvenient. It's like banking 20 years ago. With so many…read morechoices, I have no need to wait for this bank to get with the times. They also really lack customer service.

Wells Fargo 2725 Clairmont Rd Atlanta, GA…read more branch manager Fotis caused me to lose a home I was purchasing due to racial discrimination Wow this is so ridiculous. Today 8/12/21 I go to the bank to get a five thousand dollar cashier check from my accounts, now mind you I have over 20k in the accounts and I have been going to this bank for the past 5-7 years. I pull up and a employee comes out and says no customers allowed inside use the drive thru. I then proceed to the drive thru, provide the teller at the drive thru with my bank card and my drivers license and explain that I need to get a cashier check for five thousand dollars from one of my accounts so I can put deposit on a home I am about to purchase. Now I get the slip to fill out from the teller fill it out and give it back, she say oh you put the business I was giving the check to in the spot for my name, no problem she gives me another one I fill it out correctly now she says oh how long have you had the account, I say over 5 years, then she says well your signature is not the same. I say, mam I don't know how I wrote my name last week let alone 5-7 years ago. She then talks to a man who says well your telephone number has been updated. I explain to him and her what my number on file is and it matches but they say there is an update to my file and I have no clue what they are talking about. Now after 30-45 minutes I'm the drive thru they tell me to come inside. the manager accuses me of not being me even though I give him my drivers license my bank card which has my picture on it and I verified my address, phone number, place of employment and the amount of money in my accounts to the penny. This manager tells he there is a problem and he will not give me my money and since I am questioning him, he asks me to leave the bank. no problem I do and I immediately call wells fargo customer service and file a complaint and this will not stop as I am speaking with counsel now to sue for damages as well as pulling my money from Wells Fargo.

I'm here now and have just had wonderful service from one of the bankers. I needed important…read morestatements that I was unable to get ANY direction from via phone calls, at all, after 3+ hours and 7 people. 15 minutes and a very calm and friendly transaction with Mr. Noor, and I was on my way with statements in hand. This branch was a lifesaver today.

Have been with them since 1994 and paid off a mortgage with them as well. How was I treated when…read morethey started taking out $12/month from my savings without notifying me? instead of doing the right thing and refunding all of the $96 they took from me, they said $24. Remember this is from a corrupt bank who just got their 8.5 million dollar penalty reduced to $115000. They don't care about their long time customers. Off to my local credit union!

I went in the middle of the day, when most people try to do their banking on lunch. Despite the…read morefull house, I was pleasantly met by the manager at a teller station. I had a wonderful customer service experience, which doesn't happen often at the bank. I won't likely ever be back in this location, but I certainly appreciated a rare glimpse of actual service. That doesn't happen much in their profession! If I had to complain (sarcastically), I'd say that I had an AWFUL experience with their sucker collection. I picked the mystery flavor, and much to my disdain, was Root Beer flavored. Ugh. So, -1 star for the sucker basket! Otherwise, a 5 star experience.

No one, except the Branch Manager Mattie Irving, has knowledge of how to do their job. Mattie, has…read morebeen in banking over 20 years. When she doesn't know something, she studies up on and learns it for herself. I guess studying is an old school tactic because the younger generation working in the bank are clueless and have an "I dont care" attitude. The most wrong attitude to have when dealing with people's money. I first called PNC Doraville based on a recommendation. I called to open a special account and the phone rep informed me that she was not familiar with that and to call their 800 customer service line. I did just that and opened the account over the phone and online. After doing so, the customer service rep could not locate the account for 24-48 hours and told me that if I needed immediate access to visit the local branch. The same local branch I called in the 1st place. I visited and after spending several hours of dealing 3this and getting face to face with another rep at this branch who didn't know what he was talking about, I asked just to close the account. He informed me account was closed but I could not get a print out or proof that it was closed. I had made a monetary transfer from my existing account from another banking institution to this account to get it started. That money was transferred to this "closed" account. I checked the new account and it was still open, not closed. I had to come back twice to get it rectified and in doing so, they attempted to charge me $25 for closing the account. I was never informed of this and rep the 3rd time I visited the bank never updated me kn anything she was doing. She made phone calls., left me sitting while she spoke to management, and came back with limited updates. This takes the cake as worst bank experiences ever, topping Bank of America.

Excellent member service! I was so upset about the way the transition from BBVA was happening. When…read moreI went into the branch and sat down with Lisa Thomas, she diligently and politely worked to resolve my issues. She was so phenomenal with the way she handled the whole thing. Super graceful. The branch manager Ta'Therion Lomax-Jackson worked behind the scenes to make sure all my issues got resolved expeditiously. I highly recommend this branch, they will take care of all of your needs. Thanks Lisa and TJ for all of your help today. Y'all made it happen for real.

Chase does everything well. Prior to 2008, I was a dedicated Wachovia banker, and I never thought…read morethat I'd find a bank that offered a better customer experience, but Chase proves me wrong with every interaction.

Honestly, this this honestly deserves like a -5 review negative anything points whatsoever just…read morebecause the fact that you have two people who maybe like the manager system manager can't assist anybody else and only lets one person do everything that's baffling to me that is beyond baffling to the point where the woman is so disrespectful she wants to have an attitude with me and be disgusting. I understand that may be how she is personally but at least if you're gonna be working in customer service learn to give good customer service I can see why this bank has a terrible review honestly, if anyone from corporate ever reads yelp y'all should do a severe like check-in because you wanna act like the customers are at fault because I've worked in a corporate business and I used to be a private shopper private everyone to investigate these kind of things so if corporate reads this, y'all should definitely look into Michelle. See if you can work with her or get rid of her because honestly the terrible reviews on this already I'm surprised I'll haven't done anything but then again you guys must really not care about your customer base or people who are already clients. So this lady's name, Michelle and she's so rude and disrespectful, she should find a new job that doesn't involve any form of customer service cause she cannot do.