poor customer service no loan officer to talk to all done online i was trying to help my son get a…read moreloan no help just emails to who know where they are i am closing my account fing one more local.

Great Credit Union.Great products , loans. Love the hours and new atm. Great service.read more

My husband was employed at Shell Deer Park for 38 years and he passed away in 2013. We have been…read morebanking at the CU since 1975. Since my husband died, I have received terrible service from them, even though I have 100% survivor benefits. Twice they have sent my husband's, pension back to Fidelity and both of our combined SS checks back. Now they have put a freeze on my on-line banking due to my computer being hacked. I have Due a new computer and am trying to have my on-line banking reinstated. They have not been able to help me and want me to come into a branch. I live 5 hours away and am not able to comply. Due to the poor service SFCU is providing, after being a member for 51 years, I will now be closing my account since they no longer need or want my businesss!

Member for 68 years! My Dad worked at, and retired from, the Shell refinery, right there in Deer…read morePark. He opened an account for each of us four kids when we were born. It has always been good to develop personal relationships through the years -- with knowledgeable people intent on doing the best job possible for their customers -- that's me and my family! Thank goodness my Dad was wise enough to choose Shell FCU for us.

I should have read these Yelp reviews before I visited. Walked in this morning to open a new…read moreaccount. Waited for 10 minutes and a woman helped me and told me that they only have, "two bankers today and a couple of appointments but if one of them doesn't show up they'd help me open a new account, is that ok?" It was annoying that I needed an appointment to become a new customer but for some reason it just struck me the wrong way when she asked me if that was "ok". I said, "do I have a choice?" Her reply was "your choice" and walked away. At that moment it occurred to me that indeed it was my choice, and my choice was to give my money to a bank that values my business enough to figure out a way to capture a new customer by thinking outside of the box and not just expecting your customers to do to suit you. Good luck Wells Fargo, you'll need it.

Another negative moment that I wish I had a -100 button…read more. My account was switched when Wells Fargo took over Washington Mutual accounts. I loved Washington Mutual, and sadly I knew there would be changes and they gradually came. With the changes, they rarely hav sent me any information on these changes..nothing by mail, e-mail, postal letter (snail mail), on-line banking or by phone or text. Recently they changed my account .. one that I've never had to pay a service charge and they took one out bouncing several checks. I was never given a chance to get the situation fixed and only found out becasue I checked my on line banking. I was livid!! Talked to several people on the phone regarding what happened, including supervisors. When I had supervisors on the ohone, I'd ask to speak to someone higher up to speak to. Many times the operator would tell me they didn't have any supervisors. BS!! Later that evening I spoke to a gentleman at their customer service who did help, well somewhat. Only gave me half of what they screwed me on. I guess better half than none, but still was not my fault. Had they sent me information on this, I could have changed this before something like this could have happened. The only good thing about this location is Tiffany at the drive thru. Always very polite and makes you want to stay a customer. Sorry Wells Fargo.. if you treated your customers a littler better, I wouldn't be looking for a new bank. Maybe I'm not a big account, but I am something and I tell everyone when I have bad service, including going on Yelp.

Conveniently located off I-10 on the way out of Houston. They were open in the afternoon on…read moreSaturday unlike some other locations.

Nice people. Convenient…read more High technology. Open account. Short waiting times. Modern banking.

Where do I start with Woodforest. They are the most outdated bank I have done business with. The…read moreonly way to activate their debit cards to to go to a branch and use the atm. There was fraud on my debit card, my account was drained, they only caught 2 of the smaller transactions, and reversed them. They said I would have to do a dispute for the rest of the charges even though they were only minutes apart. They make you come in to a branch and sign forms about the fraud, this took me about 30 minutes in the branch. They told me I would get the money back in 3-5 days. That's not the norm, first off. I called back in 4 business days to check on the status to find out the papers were never "sent in" from the branch I visited, so they can't process my money back to me. The customer service "manager" couldn't get ahold of the branch I signed papers at, so they have to request the papers electronically. I was on the phone for 25 minutes while she tried to get someone in the branch to answer the phone, just for her to tell me she couldn't help me today because no one would answer the phone at that branch. Then she continued to question me as if I never went in and signed the papers. They said they do not have to give me any type of provisional credit for the next 10 days and they will get back to me. This bank is a joke.

Had important banking business to do, and the office manager was very helpful she explained…read moreeverything to me and tended to my every need. Such a great branch.

Every time you need to do something, they go out of their way to make it more difficult or…read moreimpossible. To cash a savings bond, they suggested the US Treasury Department. To add a name to an account, their most helpful representative set up a new account, their others wouldn't do it at all. Your debit card quit working, go online. They constantly refer you elsewhere to avoid doing anything. If they might do something, you must wait until they check with their Houston legal or main office and come back in a few days. Worst bank ever, unfortunately my 92-year-old father and deceased mother set up as their main accounts.

Where do I start with Woodforest. They are the most outdated bank I have done business with. The…read moreonly way to activate their debit cards to to go to a branch and use the atm. There was fraud on my debit card, my account was drained, they only caught 2 of the smaller transactions, and reversed them. They said I would have to do a dispute for the rest of the charges even though they were only minutes apart. They make you come in to a branch and sign forms about the fraud, this took me about 30 minutes in the branch. They told me I would get the money back in 3-5 days. That's not the norm, first off. I called back in 4 business days to check on the status to find out the papers were never "sent in" from the branch I visited, so they can't process my money back to me. The customer service "manager" couldn't get ahold of the branch I signed papers at, so they have to request the papers electronically. I was on the phone for 25 minutes while she tried to get someone in the branch to answer the phone, just for her to tell me she couldn't help me today because no one would answer the phone at that branch. Then she continued to question me as if I never went in and signed the papers. They said they do not have to give me any type of provisional credit for the next 10 days and they will get back to me. This bank is a joke.

Excellency in customer service and pleasant surroundings make this a five star review.read more