Bank of America is great! I've been a customer for over a decade and I have never had an issue…read more Everyone was professional and helpful. I haven't gone inside a BOA in a long time & maybe because people don't need to go inside the bank anymore they can focus on customer service but I've experienced other banks and no one comes close to BOA, especially Wells Fargo

This review is for the corporate business loan division. It was a struggle to keep one…read morerepresentative on our application as it seems like the reps are promoted or move onto another job. It was finally approved. Now we have to supply BOA with a stack of yearly docs for them to review even though no payment has ever been missed. I have asked other banks if this typical and it does not seem to be. I thought the hassles were over when the loan was approved.

Raciest bank manger got upset with me because I was asking questions in reference to my account…read morechanges that's coming up on 5-20-2024. I found out about the upcoming changes through a email from Wells Fargo. I went into the branch at 726 E Highway 50 Clermont, FL 34711. I spoke with a banker first (blue shirt) and he informed me that I have 6 months before the new fee schedule will take effect! I asked him if a fee hit my account between 5-20-2024 and 11-20-2024 would they waive the fee and he said he can't promise me that! I asked could I speak with the branch manager so I could express my concerns due to the banker not being able to give me a definitive answer! He went to speak with him; mind you the bank manger was not busy because when I pulled up in and parked he was outside looking at a auto accident that was at the stop sign minding other people business! The banker came back and wanted to finish helping me but he was no help due to everything he was telling me was online and I already knew it! I asked him about my account being grandfathered in and he said Wells Fargo no longer offer that! I insisted on speaking with the Short Old Caucasian branch manger with no name badge on and he told me to come in his office he never pulled up my account but he told me my account always had fees! Which was not true! He kept over talking me and putting his hand in my face! He then told me to close the account because he didn't care and get out of his branch! Branch Manager accused me of disrespecting his banker and he was never even in the room with us to witness such behavior! Wells Fargo Branch Manager is a LIAR! Please bank somewhere else! If i had millions in my account and my skin was a different color I would have been treated better!

What a great branch! Super friendly, clean and each time I've been, it's not very busy. Some other…read morelocal branches will let you sit and wait, not this one. They are all about quality customer service. I highly recommend over the Clermont and Winter Garden locations, those take forever.

BoA is your average big bank. I've had personal interaction with all the local big banks on and off…read moreover the years through my work. Their policies here at BoA are comparable to other banks. No big splash just standard status quo. But isn't that what you want in a bank?

I want to express mi gratitude to Sabita Beijnauth for you orientation and excellence service. Both…read morefor me and for my Son. It just more that a service; the transparency and the genuine humanity in what you convey truly shine through. Thank You Alex Martinez .

Great experience! Greeted in a friendly manner, patient was appreciated since I couldn't find my…read morewallet for my DL, had to go get my husband to show his debt card to be able to take cash out. Wonderful security and customer service! They valued me as a loyal long time customer!

We visited the PNC Bank on Hooks Rd in Clermont Fl. I had a…read morecheck I needed to cash that the person who wrote the check has account with PNC. They ask if I had account with PNC and when I told them no, they told me it would be a 2% fee to cash the check and offered the check back and I said I would pay the fee. After pulling away from the window we saw where they had charged 5% instead of the 2% I was told. Now granted it wasn't a hugh sum bit it is the principle, the check was from there bank and to charge to cash one of their checks. I have done this with other banks in the area and have never had an issue of being charged because I didn't have an account at that bank. I won't be going back just on pure principle. Just a note. I have never had any

I have been banking with this bank since it was UCF CU & CFE CU…read more I have 5 accts with this bank, i.e. mortg, credit, save, check, & def. save. (1) During the height of the pandemic, the state payroll was delayed & Addition immediately reported 1 mo. late to the credit agencies in more than 25+ yrs. I have had various auto loans (3) & mortgages (5) with this organization since 1994...never late & paid in full. Addition did not recognize the state & fed guidelines for deferred options I requested. They pretended not to understand deferment & told me I wd have to go to the branch physically. However, all face to face options were not available Mar 2020 at the wd height of the pandemic. (2) They also randomly & Illegally changed the conditions in my mortgage contract that was est. before Addition bought out CFE. I cannot mk my 2-months in advance payments on my mortg. Instead, they stated that although I pay my mortgage 2-months in advance I will also have to cont. to mk reg mo. payments on top of the advance payment ea. mo. This letter changing the terms of my prior agreement is a breech of contract. That means I will be paying a total of 4- mo. in advance. I do this because of how the state pays & so I will never be late because Addition is quick to report to the credit agencies if you are late but slow when you pay off debt. (3) Their bill pay system is outrageous. Although I am enrolled in auto pay for my HOA fees & other bills, Addition does not accurately show my remaining balance in my account post check distribution like a real bank. For example, I have auto pay on HOA & when their 3rd party billing writes & sends the check, they dont deduct the funds as a normal banking payout. Instead, they don't deduct the funds until the other party cashes the check. So, you will never have an accurate accounting record. My HOA called to let me know that ea. mo. I was incurring late fees because Addition's 3rd party bill pay system never sends the auto payment on the date requested. Hence, you will have to do it the old fashion check book recording method yourself to keep up with your avail. bal. (4) In Jan, I paid off a $5k credit card debt & 7-mos. later I am still waiting for Addition to report to the credit agencies. I called during July & they blamed the bureaus. I waited an additional mo. & nothing. Finally, I filed a dispute & only then did Addition clear the debt on my credit report. I also question if they are still a CU. They act like a commercial bank.

If I could give 0 stars I would- long story short- a company had a system glitch and charged me 3…read moretimes which caused me to have insufficient funds. I have NEVER EVER had insufficient funds with Addition since I began my relationship with them in 2014. The company credited my account the funds taken, but when I called Addition to get the 3 NSF charges credited they told me "unfortunately at this time we are unable to credit any of the fees". The representative could clearly see that the company reversed the charges made in error and while the NSF costs them nothing they still charged me and refused to return the NSF fees. This ends the relationship. DONE!

My wife and I came to Florida 7 years ago and we wanted a community bank. We found that in the…read moreClermont office of Trustco. We have been working with Louis for a few years now. He is knowledgeable and excellent. He always takes his time to find out what you need and gets you the banking product to match. If you need help, talk to Louis.

I attempted to use Louis at the Clermont branch for a loan. He didn't keep up with the documents…read morethat were sent to him as it seemed like he was too busy to be bothered. His lack of attention and poor service not only cost us the loan but we also lost our earnest money. I had used Trustco in the past which is why I chose them over a mortgage broker and was happy with them (Carmen in Maitland was great!). The experience with Clermont was miserable.

Thank You to Cait H. for exceeding my expectations again at today's visit. Cait set up my new…read moreaccount, updated my old accounts, printed new debit cards and resolved a service fee in just a few minutes.

I would like to thank Kim at Fairwinds Credit Union in Clermont. She was so kind and helpful with…read moresetting up auto pay. It's good to do business with people who care about people.

After a negative first impression of the bank and the location, Jenna made it right. I understand…read moreChase should not be judged by a negative first impression. Jenna reached out to us and asked us to give her the opportunity to make it right. Jenna's passion and dedication to customer service is impressive. She took the time to explain the value of the brand to fit our business needs. Sometimes small business owners feel they don't get treated fairly in a major fincancial.institution like Chase. Jenna made clear the importance of where the bank stands behind Veteran owned small business owners. It truly felt like dealing with family. Which makes the customer feel comfortable in making the decision on where to bank for their business needs. We feel Jenna established a positive business experience for our business and we look forward to banking with Chase for our personal financing needs. We will definitely share with our friends and family the beautiful experience we had setting up our business accounts with Jenna at the branch. Thank you Chase for welcoming an Army Veteran family into your family. Looking forward to many years of a prosperous and healthy business relationship with you all. Thank you.

Worse Customer Service I have ever dealt with. They were short on personnel and unable to assist…read moreme in placing money INTO my account.