Chase bank is an awesome bank the client advisor are so helpful and genuinely care about your financial future . Make sure you open a new account won't be disappointed. Branch manager at this location is a cool guy very helpful read more

Chase Bank - ATM - Banks & Credit Unions Near Me - Chula Vista, California

This used to be a great location. Something has happened over the last three or four years. There's a branch manager there that is so unfriendly and speaks to customers in a very condescending way. The whole vibe has changed since he's gotten there. I've decided to change locations because of the disrespect. All the other employees I've dealt with are outstanding though. Oh well, there is always one person who thinks he's better than the rest. read more

Chase Bank - Banks & Credit Unions Near Me - Chula Vista, California

This location has rude employees. They are there to greet you, however when you ask for help they are not willing to help. I asked to make an appointment to take care of something and the employee said to do it on the app. I am aware I can do it on the app. Since I was there I thought she could help. She then said she would help but I had to wait. Her face and attitude were saying the contrary. I thanked her and said I would do it on the app. Just doesn't feel like you are welcomed there. read more

As a chase customer for over 20 years i have experienced above average customer service , unfortunately that is not the case at this branch.. arrived on a saturday at 1:30 pm to add a signer to an account and was told they did not have sufficient time to help us , as it takes 15 min to help each customer, looked at my watch and told her there was 35 min left before 2 pm . Extremely disappointed how they just disregarded us . read more

First, I come to cash a check and there 5 persons waiting in line with inly 2 tellers in front. Finally its my turn I get hit with a $10 fee to cash a check !!!! What? How much more money do you cash junkies want. Very greedy bank. read more

I was thinking of giving them a second chance but nothing has change! They still don't make copies for customers, I have gone to other branches and they do. Except here no wonder their Yelp reviews are horrible. They don't help costumers at all. The worst. Especially JOCELYN NAVALTA no help for costumers! read more

I went in March 6, last Tuesday to open a checking account under my last name. I had a previous joint one from a past marriage. As soon as I stepped inside, I was greeted by this nice lady, she even complimented my sunglasses. I waited for 15-20mins for a banker and as soon as I was seen by Maria Sullivan, it was smooth sailing from there. She was so nice, helpful and patient with all my questions. All the negative reviews on here don't believe them! Give this branch a chance. I was able to open a checking and savings account with no fees because im a veteran, Maria really helped me out! When I was done and going out of the bank, 2 ladies told me to have a nice day. Overall, 10/10 recommend!! read more

It's a nice bank. I had no problems using their ATMs although, the one to the far right was out of service so I had to chose another. Something to be weary of is that the time I was there, there was a homeless tent population in the parking lot of the bank. They didn't bother me so I had no issues with it but that may be concerning to others. I had no issues depositing cash into the atm. The location is very busy, being across the street from the mall but every time I pass by there, there's at least 2 atms open even in the mornings. I'll be back at this location. read more

Chase is THE WORST bank on the planet! They are holding ALL of my money hostage for at least 48 hours because their "system is down." Not because I have done something. I cannot use my card in a branch, at an ATM, at a store, at a gas station, ANYWHERE! For a minimum of 2 whole days!!! WTF!!! I have had so many problems with them and finally opened an account with a credit union but it will take 30 days for my payroll to make the switch so it couldn't happen by July 1...but I though, I can do 30 more days...WRONG! Never bank with Chase! Never trust JD Power and Assoc!!! Awful scoundrels! You better believe Chase is still up and running for the stock market, but oh no, not for its customer whose money they are using! UUUUGGGGHHH! read more

I've had good and bad here. A banker who didn't know how to process an IRA contribution. A helpful financial adviser, (Ruben?) who left in 2018, I think. There's an older female teller there who is fastidious and I try to avoid her. There's also a guy named Erdu or something like that who is horrible. Carolina and Marla, not only did they sizzle, but provided solid customer service. Unfortunately, like the financial adviser, they too are gone. Will be going to the Broadway location since there is nothing left there to bring me back. :( read more

Terrible customer service!!! There were 4 people on the list with 3 tellers available. Every time they help someone they would either go socialize with other coworkers or go in the back where they would not come out for 20 min!! People are on a tight schedule here, and with irresponsible time management and work ethic that these employees show is incredible. I waited for a 4 person line for an hour and a half! Very bad, I would insist that this branch be carefully observed at by its managers! read more

HORRIBLE BANK ! Extremely racist !!!! if you are a person of color AVOID this bank unless you are Spanish you will not be serviced with kindness or in a Timely manner I was skipped on multiple occasions with an excessive wait time with no update . read more

I went to open an account of course I had to go after work I work 6 days a week and had been putting it off... so I got there around 5:45pm I thought they were going 2 give me a hard time, So i kept apologizing, I was actually welcomed by Giuliano Roberson she was great! I had a really good experience she set up my account and was very patient and made me and my daughter feel very comfortable... thank you and I look forward to banking with Chase read more

I used to come here when it was called Washington Mutual as a college kid. This was MY bank. In those days, there were only 5 or so teller windows, long lines, and remodels almost every year. I had not been to this place in quite a while (maybe over a year, perhaps?), so I was surprised (in a good way) to see about 8 teller windows (behind bullet proof glass), and a number of desks for accounts and consulting. The girls working there were cute. Thats always a plus. The guy who helped me was friendly, efficient. And the wait was no more than a minute. There is a approx 15 car lot with an extra 5 or so spaces in the alley (tight squeeze). ITs near a starbucks. So go there, then go a few businesses west on H and hit the drive through. Score! read more

I can totally see why chase has low reviews . Customer service is horrible. Specially this location. Not able to transfer funds to my daughters account. Tellers are snobby and assume everyone speaks Spanish only: read more

Had an issue with fraudulent charges and this Chase helped us out immediately. The branch employees are always friendly and willing to help.

I needed to exchange my foreign money. I called around and there were places downtown and way up north. I live in Chula Vista and was looking for something closer. When I found out Chase had money exchange I was so happy. Also they said I have to be a chase member. However, I do not have a checking or savings. But, I do have a chase mastercard. That was good enough to get me their services!!! Everyone was super nice and very helpful. read more

I recently closed my account there. My account was compromised 2 months in a row. Did not appreciate the manager's attitude. Their fees are way beyond reason. They charge $5 to use a foreign atm overdraft charges $34. Have since gone to Citibank and love the service. read more

What an absolute joke of a bank. I went in today to deposit money into my uncles account for health care payments. The teller spent 5 minutes trying to sell me on an account and then when I wouldn't sign up she told me she couldn't complete my transaction because I was depositing cash. Everyone who came to "help" just repeated the same thing, "get and account and it won't be an issue". What a joke. Go down the street to union bank and get a an account with the they treat people right! read more

What a fine branch! I just walked in to the most helpful Chase bank. Greeted nearly at the door with cheerful welcome by a nice lady (didn't catch her name), I waited nearly an entire minute to be offered service. Jorge Orozco was the Banker who helped me resolve missing card issues and he did so in a very polite and thoughtful manner. read more

Great spot- See Gerardo Rivera for your mortgage refi. Good quick service and a relaxed environment. Parking can be tough, and there are always idiots in line at this spot doing weird stuff with the tellers ($285 in coins, trying to cash shady checks and arguing about their non-existent balance)- kind of comes with the neighborhood, but great staff. read more

Sergio Godinez has been excellent, always remembering my situations and helping find a solution that fits my needs. I've gone out of my way to go to this location because it's normally a lot faster then others. It even has a drive thru! read more

It is always a pet peeve of mine when customer service reps use the phrase "i think so" with an air of unconfidence. This was exactly my experince with a customer service rep at this CV Chase location just 25 mins ago. Specially when it deals with MY money. I always say either you know or you don't avoid saying "I think so." read more

AVOID DOING BUSINESS WITH THIS BANK! I went in to make a deposit this afternoon and there was a very long line of customers and only 2 tellers. Upon recommendation by Melissa, I went to one of their new machines, attempted to deposit $1052. in CASH, and was unsuccessful the 1st time. I tried to make the deposit a second time and the machine took $952. CASH and a $100. bill got stuck in the machine and I was unable to pull it out. It spit out a receipt stating, "a technical problem has been experienced. To confirm that your last request was completed properly, please visit a Chase representative or call 866-564-2262". I immediately asked for someone to assist me and waited. No one came to offer me assistance. I spoke louder so the tellers could see and hear me and again requested assistance as the machine stole my money, they looked at me, ignored me and went about serving their customers. I waited again, no assistance. Then I whistled to get someone's attention, and the manager, GERARDO, came out and immediately told me that no one comes into his bank and yells or whistles for attention under any circumstances and asked me to leave the bank. I informed him that I had requested 3 times in a 5 minute period for attention; their machine "ate" my money and I was NOT leaving until I got my money back. Again he insisted I leave.. I asked him how am I supposed to get someone's attention when 3 times I requested assistance to no avail before he shows up. He refused to answer insisting he would not help me, that someone else would help me, had I simply just stand there quietly until someone came to assist me, regardless of how long it took me. Then a couple of folks in line informed GERARDO that I had twice requested assistance to no avail. I informed GERARDO that his customer service at his branch was seriously lacking, there were minimal bank personnel around while his machine stole my $952. and that this is a serious problem not to be taken lightly. Finally he settled down and informed me that Melissa would assist me, however she also was busy assisting others with operating their new machines. After waiting another 10 minutes Melissa assisted me and informed me that they were crediting my account $952. but could not give me any receipt or anything in writing to this affect. She stated all she could do was send an e-mail to my wife that our account was credited $952. I insisted on something, ie claim dispute #, so finally she gave me an internal claim #. When I went home, my wife checked our online bank to see if they actually did credit our account with $952.. Surprise, there was no credit of $952. Chase stole $952. from us after I spent well over an hour at this bank to resolve this matter, and it remains unresolved. This bank is obviously a "rip-off", with few staff to assist you, and poor customer service, especially GERARDO, who obviously wants to keep my $952. and get me out of his bank ASAP. I have been seriously inconvenienced by this Chase Bank and should be compensated not only the $952. they stole from me, but there should be additional penalties for having to put up with such disservice. I strongly recommend that folks seriously do NOT do business with this Chase Bank. They are deceptive, they still have my $952. and, I, at this point seem to have no recourse, but to go to the bank again, contact the BBB, Attorney General, and FDIC, which I do intend to do. They deserve 0 Stars in my estimation, but that option is unavailable. BEWARE of this Bank, they are understaffed and crooks, since I never received $952. credit as Melissa stated. BEWARE! You have been informed! And, Chase Owners, you need to supply more tellers, get rid of those thieving machines, and work on bettering your substandard Customer Service, and fire GERARDO CASTELLON who provided to me absolutely NO Service whatsoever. read more

Eh. Always long lines, needs more tellers.

the bank is big, but the waiting to talked to someone was long. But helpful overall!

Chase is the worst bank ever in the world. I saw my account on online and somebody got my card number and spend my money. My money was under the account balance. I told to the bank teller about somebody got card number from my account and my spend my money. Also, Can you reserve the money back? He checked my account on his computer and he said, why you spend over the limit? I said again, somebody got my card number and spend my money, He asked the same question and I answer the same. He asked, how you feel that I spend your money? I told the third time somebody got my card number and spend my money. He said, stop saying that.. I said no. This bank teller don't believe me because he said I believe you and asked me the two same questions again. The chase bank don't know how to treat the costumer with respect and dignity. I had some problems with chase bank in the past and they are not professional. Also, CHASE SUCK!!! read more

I am completely dissatisfied with this bank by far. I called the customer service number and spoke with a rep regarding my account and asked the rep a specific question about conducting business in the branch. He reassured me twice that I could go into the branch and my situation would be taken care of. I get to the branch and the teller that is helping me said that she couldn't help me. She got me hair manager a nasty attitude little lady with black short hair. She came over spoke to me telling me that they could not accommodate me. I proceeded to tell her that I called the call center and spoke with someone who said my request could be accommodated. She then caught a snotty attitude and began talking to me in a very condescending tone. She then started questioning me about certain transactions on my account in front of a lobby full of customers. No discretion what so ever. If I wanted my business broadcasted to your lobby then I could it my self. She then said that she would make a one time exception. I was very appreciative, and told her thank you. At that point it seemed she caught more of an attitude. She then told me I am notating your account and you will not be able to come back in and have an exception made again ever. I expected more from a big bank, the lack of customer service and lack of discretion used is terrible. Worst mistake ever was doing business with Chase. Also your employees shouldn't give false information. There is definitely a lack of consistency. read more