I usually don't do one star reviews but every time I go into this branch they tell me that I should…read morebe doing my transactions online or at the kiosk. I do 99% of my BOA business transactions online. They then tell me how they would personally do the one item I can't do online which doesn't work for me. Then they say ok it's going to take me awhile to log into my computer. I'm writing this review because I feel the hours and days they are open keep getting cut. The customer service is non existent. I think they are forgetting they are using our money to stay in business. It just doesn't make sense to me.

I've been a BofA customer for 30 years in multiple states. I have been using this branch for 5…read moreyears and have had competent and friendly service every time. I was motivated by reading a negative review that appeared on yelp and wanted to offer a different point of view. Don't give up on this branch.

Everything went well from my banking experience with them to the way I always feel valued walking…read morein the branch. Very happy

It's a great bank with amazing people! They are always so helpful and friendly. Would definitely…read morerecommend banking here

This is a convenient location for my banking business. Tellers are pleasant and efficient. I was…read moredone quite quickly. Shared parking and a drive through available.

I LOVE MY LOCAL CAVE CREEK CHASE BANK FOR SO MANY REASONS! KIM HARRIS IS AMAZING!! I love walking…read morein to the bank and seeing her smiling face. She always greets me by name and asks about my family! She is always SOOOOO helpful and has the best customer service! She is excellent at her job and is always able to answer all of my questions! She is the main reason I chose this bank! We moved to Cave Creek two years ago. I was crazy about my bank in Kansas that I had for 30 years. I doubted I would find a bank that would compare. Kim, Pedro, Angelina, Katie and staff blew my expectations out of the water! Peter Suarez is also amazing! Upon moving here, we went to Chase bank in Cave Creek (right by our house). We were set up with Peter Suarez. He is a God send for sure. He opened up a new account for me and immediately put my mind at ease. He explained everything to me, got me all set up and even did a follow up call the next day. He is super smart and excellent at every aspect of his job! He got all of my paper work together and of course gave me his info incase we had any questions. He has excellent customer service skills combined with his understanding of banking. I knew we were in the best of hands after I met Kim and then Pedro! Angelina and Katie are also huge assets to this location. I have also had the pleasure of meeting and being helped by Mikaela Marazzo -Vice President. She was super impressive and sweet! I am so pleased and grateful for KIM, PETER, ANGELINA , KATIE, MIKAELA and all the staff at Chase bank. Thanks for the excellent service! We will always be with Chase BC of you all!!

Absolutely the worst branch in the Scottsdale no customer service and incompetent employees who…read morecan't even cancel an account

The new account individual was chewing gum and drinking a softdrink at her station. The male teller…read morewith long shabby hair who didn't bother to look up. Four employees in this tiny supermarket branch. Ridiculous.

Very customer focused. When my wife died the staff was very sincere and helped me through a…read moredifficult time with processing the changes.

They are too bogged down in bureaucratic BS to get anything done. I tried to open a simple checking…read moreaccount. I spent over two weeks trying to fulfill all of there requests for documents, background checks (for a checking account?), and explanation of business operations (processing maybe 1 or 2 checks per month). They sent all of the certified documents to "internal review" only to come back and say "NO". They gave no reason, other than the company name contained the word "financial". WOW

Best Community Bank in town! Great management and Staff!…read more Voted #1 Community Bank in Arizona 3 years in a row, by Ranking Arizona.

Wow, after reading the reviews here on Yelp I decided to…read moreopen a bank account at Pinnacle. All I can say is wow! I've never been treated so good by any other bank. Nicole was great. Personalized attention and a free checking account. Personalized the way it used to be in the old days.

Wells Fargo Bank is located in the Terravita Marketplace. I had some business to do with my safe…read moredeposit box. One must wait for a teller and then be escorted by their business staff into the safe deposit area. There was only one staff person on duty. She was very pleasant and helpful. A banker was able to help me immediately. I took about 5 minutes to do my business. The banker was available to help me return the box to the safe area. Shared parking lot.

!!! This location is not open on Saturday. You can't do the…read morebusiness 9-5 only week days. Many people working, I am looking for new bank just because I need availability on Saturday's and not to worry or trying to squeeze in during my lunch hours. BTW I tried to get things done during lunch hours: traffic horrible ( takes extra long time to get there) , lines is soo long, not enough staff ( only x 2 tellers) ... no bankers available to answer your questions ( need an appointment) Huge inconvenience to show up and not able to get help After 25 plus years I may have to leave Wells Fargo

If you value professionalism, transparency, and industry-standard banking practices, look…read moreelsewhere--BMO Bank is not it. After a 7-day hold on an incoming wire--something most banks clear same day or next day--BMO then refused to wire transfer the funds to another U.S. bank for a 35-year loyal customer. No fraud alert, no suspicious activity cited--just a flat refusal with zero explanation. The only way to transfer the funds to an out of state bank? A cashier's check--a 1990s solution that delayed critical business transactions and caused real financial harm to my company and partners. BMO's lack of transparency and disregard for customer impact speaks volumes. Because of this, I will be filing formal complaints with the Office of the Comptroller of the Currency (OCC), Consumer Financial Protection Bureau (CFPB), and the Arizona Department of Insurance and Financial Institutions. Banking should build trust, not barriers. BMO failed on both counts.

I have been a customer BMO for five years now I love them. However, I was writing this review to…read morelet everybody know that this location is in fact not open on Saturdays. They need to update their hours online

I like the way the ATM is inside a glass enclosure at this branch. It helps when the sun is…read morebeating on your head. A quick use of the ATM and I was done. I wish we had some shelter at our local ATM.

It's a bank. It has a drive through. Never gone inside. Looks nice lol. Been with them for 20+…read moreyears. No reason to change yet.