I've been with Bank of America for 25 years, and this was only my second visit to this branch. I…read moreoriginally went in to have some paperwork notarized and had the opportunity to chat with Michelle D. During our conversation, I mentioned that I would love for my 15-year-old son to open an account with Bank of America one day. Michelle explained how simple the process would be, and I told her, "I'll be back." A few weeks later, I returned on a Saturday with my son, and Michelle exceeded our expectations. She was professional, knowledgeable, patient, and took the time to thoroughly explain everything to both of us. She made my son feel comfortable and helped him better understand the importance of banking and financial responsibility. Although I don't live near this branch, every time I've visited, I've been treated with kindness and respect. Thank you, Michelle Davis, for providing exceptional customer service and for making this such a positive experience for my son and me. I highly recommend this branch and its outstanding team!

This location smack dab in the shopping plaza has been convenient for picking up foreign currency…read moreand using the ATM over the years. And it feels safe since it's in a busy area (and there's a police officer). Plenty of parking, and they're also open on Saturdays-- hooray! Inside, it's clean but quite small-- enough room for a line in front of the teller desks and that's pretty much it. It would probably feel a little cramped doing anything that needs more than a quick stop. The line comes in waves, so sometimes it's a long wait especially during the lunch rush. Most of the employees have been friendly; I was especially struck my how nice Harold was at my last visit-- he was professional and super nice, even wishing me a nice trip with a warm smile after I picked up some Euros. When was the last time you felt happy leaving your bank? I usually pick which branch I'll be visiting based on where I'm running errands, but I might have to frequent this location more often! If you have any quick transactions with BoA, this Meyerland location is worth checking out :D

So I've been with Wells Fargo for several years now but my main branch is the one located within my…read moreworkplace. However, if I need to make a transaction and I'm not at work where do I go? Well this is old school Wells Fargo does the job. It is a huge. Always has 4 tellers working the windows and plenty of advisors if you need any special help.

I like this bank for the speed and efficiency. There have been a time or two, where I was…read moredisappointed, but with say a 90% rate of moving quickly, it wasn't worth docking them too much. I've dealt with their personal bankers for various issues and have had nothing, but success. They listened to me, gave me the best advice, even if it meant taking my business elsewhere, in regards to certain products. On the whole, I'm a Wells Fargo customer, but some accounts were switched and WF was more than accommodating. The parking though small is ample, because people generally don't use this location, so parking is never an issue. I think because of how high up this WF was built, flooding wasn't an issue, unlike other places in Meyerland. If you need to talk to a banker or simple teller transactions, this WF is a good place to go too, when you hate the long lines at the other more popular WF establishments.

This branch is a little under-par but not much different from other locations. The ATM seems to be…read moreout-of-order about 2x a month, but I don't really care about the lack of drive-through (that said, the Weslayan branch has 2 atms, one at the drive-through; and at least one is always working - nice to have the option). Also, I don't know if this normal, but in order to talk to anyone but a teller, I have to make an appointment, and those are always several days out. That said, everything else identical to other Wells Fargos.

Went to cash a check that was made out to me on their bank. They wanted to charge me a $7 fee in…read moreorder for me to be able to access my money. That is nuts and it should be illegal. Remember that this is the bank that allowed it's employees to open 100,000s of accounts in their customers' names. Truly NUTS.

BYE FELICIA! Opened…read morea business account. Had to make an appointment 3 times because of COVID 19 and the girl who scheduled the dates kept forgetting they kept limited hours. Account rep was very nice but it was like talking to a wall. Kept putting the wrong mailing address on my account, created my online account incorrectly that I had 3 logins before they finally made the right account. Never offered me night drop - I had to stand OUTSIDE at night to deposit 2K in cash because they close at 2pm, no after hours business options. Also, they don't tell you their "window" is like 1/2 mile down the road. Finally, I got fed up. I went to Chase. Got multiple sketchy calls from Oklahoma, we're Bank of Texas call us. Then an email. I asked what it was about. She wanted me to email my SSN and information before she'd answer me. Sounded like some spam nonsense, so I ignored it. I never received any letters or emails. Come to find out why. My address was still wrong in the system and they had locked my account end of July and the issue happened in August. No way I would have known. Called this weird person back to find out what is going on. "Pandy" told me that a payment hit in September to the account and I owed the money. I said no way, I don't even bank with them. I went into the account in question and they did try to pull but it was rejected. I told Pandy at most I'd give them the fee but no way I was paying them over $400 when there was no actual payment. She kept telling me they did pay it, even after multiple emails showing that it was rejected. Come to find out Pandy has no idea what the hell she was even talking about. The issue happened in August and NOT September. I found this out after they decided to email me my statements (so charitable). I confirmed it with the payment inside my system and it was true. I sent an email that I would pay but I am complaining to the state because what they did was illegal. They closed all my account access, never sent letters or emailed. Even if they had the wrong address (the biz address and not my home), nothing went there. Their response - not their problem, I'm in collection and I'd better figure it out and send them money. This bank is run by scamsters and nutjobs with a 40 IQ. Stay far away!

I never had any complaints about them as a bank -- but they've caused terrible harm to us because…read morewe got a home mortgage from them. Do not use Bank of Texas for home mortgages. Nearly at closing, we discovered some crazy requirements regarding flood insurance -- requiring us to carry between 3-20 times as much flood insurance as the house is worth -- way more than can ever be collected (yes, they require insurance that can never be legally collected), and no one at Bank of Texas would explain where this screwy requirement came from. We finally discovered that Bank of Texas doesn't really make home loans. This is a Fannie Mae scam, and Bank of Texas sold our mortgage to FM two weeks later. Bank of Texas, it seems, is just a front for Fannie Mae. We got the loan just a few months ago, and now we're already searching for a replacement bank, at higher rates, to save $10,000s of excessive and useless fees that Bank of Texas imposed. Avoid Bank of Texas for home mortgages.

Rude bank teller black lady maybe African but her customer service suck and we've been banking with…read moreWellsfargo for over 25 year everyone is rude in this location

The older lady personal banker with grey hair is extremely rude and condescending. I've been in…read moretwice where I have witnessed her rudeness to other customers and myself. Take your new accounts to personal banking needs to the bellaire location where they have much better customer service.

I have been a member for many years, mainly Credit Cards…read more I went into this location 35 minutes before closing. With all the people in line there was only one Cashier dedicated to Business accounts and one for Check transactions and for a short time Cash only transactions. My how slow they were, I will avoid this location.

I went in today for a wire transfer, I come to this location often for any assistance with my…read morebusiness account. I never have issues authenticating myself with my identification or with links being sent. I didn't have my physical card with me as a few time I've gone in before with the same issue, I'm usually helped by confirming my identity because of policies. Today the manager told the person who was helping me, to not help me as well as he would not be helping me out with the services I needed done. This is a person who has taken care been taken care of me previously and was very rude, he said he gave me an opportunity with a link being sent once I did it he said my time was up and refused to help me any further. The helper said to me I understand you have been able to complete your service before with this information but that his manager wouldn't let him. The place had a total of 2 people, I would understand if it was an extra step and they had a busy day. But the place wasn't busy at all and the person in charge was completely ignorant and rude.

Very disappointing branch for Bank of America. There always seems to be an issue. ATMs don't work…read moreor a line out the door to see a teller when there is only 1 teller working. They don't seem to be really concerned about these issues.

Customer service and professionalism has greatly improved! Every time I walk into this financial…read morebranch I feel welcomed and feel satisfied with the level of care while my financial assistance was done with the utmost level of care and support.

I had just gone to take some $ from this Chase location and seems like someone was obviously just…read morewaiting to get me out. They were not able to get the money but they tried. Unfortunately this is not the first incident. A few months ago I took money from this same location and I was followed by a truck. I was able to escape and lost them. I know this is not 100% Chase's fault but they should do something. Be careful and avoid this location until they do something to protect their customers

The tellers are really lazy, they do not greet you at all. I've been sitting here for 15 minutes…read morejust to cash a check.

At this point, my blood is broiling mad. I tried to deposit today. I came to find out that the…read moredrive-through ATM is out of order. Luckily, just a few steps away from the ATM is the branch. The branch opens till 12 noon. It was just past 12. So, I used the ATM outside of the branch. Undoubtably, a long line of people waiting to use it. Come on. It's Saturday. Everyone wants something out of this machine. The only reason it saved me from giving it a 1-star review is the ATM that works. I'm considering closing my Wells Fargo account. Because the other drive-through ATM a mile away is also out of order.

I called the 800 number before going to the bank and asked if I could get my credit balance…read morerefunded to me from my credit card. The banker I spoke with said yes you can do that. I went into the bank and the male teller said I can't do that but I can give you a cash advance and you can pay the fees. I said that's not right to charge me a fee to refund an overpayment. He said that's all I can do. I left the bank and called the 800 number again and spoke to another banker and she told that was incorrect and I could get my refund without paying fees. I just asked her to mail me a check back. So disappointed in their customer service. The teller made no attempt to ask his supervisor if he could do that.