Welcoming. I could see good teamwork here. They do notary. ATM onsite. Clean area. Ample parking…read morespace. Drivethru service also available. See images for further reference.

Very pleased with this bank. The level of customer service and human touch is not something you are…read moreused to with the 'big banks'. I recommend this bank to everyone because the 'big banks' are only interested in FEES and it's almost impossible to get a human on the phone to answer questions. Not so with Investors. I really am so pleased with this bank and have been a customer for years.

Worst bank ever for small business is right!! i had to pay off my line of credit this week, which…read moreRobert Harvey hounded me about and then when I told him how bad his banks' customer service was he said VERY RUDELY, "then pay us off!" It's gonna be laughable when all these clowns get fired and can't find new "cushy" bank jobs, where they do nothing and get paid way too much!

Worst bank ever to deal with Ffc not good bank for small…read morebusinesses

Pretty fair service. They do notary. ATM onsite. Guy on the concierge dont know how to lie but i…read moregive credit since he tried. Lol. Clean area. See images for reference.

My experience over many years at this branch of PNC has consistently been very good. The reps are…read morealways able to help me with the transaction or assistance with special situations. I have never seen anyone else having a problem. So, I don't understand the negative reviews, unless someone has "an axe to grind" for a personal reason. I guess there may be exceptions, but chill out folks.

Went to cash a check which was written on their bank and since I don't have an account I can't cash…read moreit? I don't understand? Why can't you cash a check written by someone that banks with You and I can't cash it?

For close to five months, I've been working with Affinity while they have been trying to find out…read morehow to identify the problem with Quicken and their services. I have wanted to do what I can do with every other bank, and what I have been able to do before: write the check in Quicken, and have it send from Affinity. After five months, they claim it is not possible. First, if this is not so, then they have incredibly ignorant and incompetent employees who have led me on for five months. Secondly, this is not an explanation for why I have been doing so successfully for some 10+ years and why it no longer works. Third, I have spent dozens of hours with them trying to figure out why it doesn't work. I have called and left many messages which have been unreturned. I have written a three page letter to their VP of Customer Experience, who has never responded. Notes on their Facebook page are the only "responses" I get....and then I get platitudes of we appreciate your helping us. (Uh.....so why haven't they solved this.) Their last comment was, this should be fixed by 2013. 2013? You've got to be kidding me. This suddenly stopped when they switched account numbers. As banking institutions are working to allow more online services, I have had to PHYSICALLY go in to open a new sub account, close an account, and even order checks. No other institution requires my physical presence to do any of those things. I'm surprised they have any online access as well. I have spent HUNDREDS of hours with them on the phone, in person and online in the past several months. My intent was to bring all of my services and money back to a credit union. It's a shame that they are still working in the dark ages and that "customer service" to them is an oxymoron. I cannot believe that when they are incompetent, they wish to "thank me" for spending dozens of hours training their people to identify that they don't know what they are doing. Have the words, "We're sorry" somehow dropped out of their dictionary? Is competence and knowledge no longer a requirement for keeping one's job?