I have been in Capital One customer for a few years and where I used to live. It was very…read moreconvenient but now where I live there's not one to be found. I have to run around and go to different drugstores, etc. to make deposits it's just inconvenient. At this particular branch, I'm here on a Saturday. There are two people at the windows and the line is crazy! I do enjoy banking with them, but it's just so difficult these days to do in person visits

I've always had a credit card and auto loan through Capital One however I've never banked with them…read moreoutside of my credit union . Recently I opened a 360 account online and they are now my primary account for checking. I like the convenience of their ATM locations, new refreshing logo and online banking is now a dream come true. Amidst the COVID19 pandemic I visited the Garden City and Westbury branches which were a nightmare. Terrible service prior to the pandemic as well. Long lines. Clueless employees. Today I am happy to report that this branch is the best. Professional staff. Smiling faces. Best of all, no long lines and no nonsense. I needed a cashier's check today. While I'm not happy with the $10 up charge as a account holder, I will say it beats all the foolish monthly fees the other For Profit banks charge. This branch is raising the bar. I hope the other branches can take notes from the branch manager here.

My wife and I decided to close our HELOC and pay it off with a personal loan from Bethpage. The…read morelending department and the loan officer were very helpful and did not rush us for our documents. The staff at this branch is very friendly and helpful. Franklin is one of the nicest guys that you will ever meet. In fact every one of staff has been professional and treated us with respect. We closed on the personal loan, paid off the HELOC and now have a personal loan locked in at 3.25% everything went smoothly. A great experience, which is why I will never switch banks.

After a major problem due to miscommunication, I have to give the Baldwin branch a huge shout out…read morefor not only a timely response, but a quick fix. Wendy, the branch manager, was a star in handling things immediately. Very pleased with our choice of going with Bethpage, and even more pleased our branch is the Baldwin, NY one.

Tellers are very rude. This bank is unbelievable my stupid for their policies. When you cash a…read morecheck, they deposit it first. Other banks don't do that if you have an account with them.

I had an issue I needed cleared up and they were more than helpful…read more everyone was friendly and polite

Byron gave my husband and I exceptional service! He is very personable, helpful and extremely…read moreknowledgeable in his areas of expertise! I recommend anyone to make an appointment with him if you want a fantastic experience!

They always have a few tellers helping out customers. You might need to wait for a banker, but…read morethis is pretty common.

What a horrible branch. There were 4 people on line with only 1 teller, who had a customer. And…read morethe teller was with that customer for the whole 20 minutes I waited. There were several other banking employees that walked around here and there, but none of them bothered to come and help with the people on the waiting line. .The manager just stood there by the front looking somewhat amused.

Why bother making an appointment with a specific individual only to get there on time and still…read morehave to wait 10 mins for help? I had a bad experience with my account after being charged for a maintenance fee without any knowledge that the account would incur a fee. I banked with Bank of America for 4 years with no problem. After noticing a maintenance fee in my account, I contacted customer service to assist. The rep was unable to show me where to find my account details which would show the terms of the account that incurred the fee. I decided to close the 2 accounts I have at BofA. The rep told me I would need to go to the branch to close of only accounts. I made an appointment online to an attempt to get in and out of the back as quick as possible. I notified them right away that I had an appointment and was told the person I had an appointment with was with someone else. After waiting over 10 mins the same guy I spoke to initially ended up helping me. He closed my account and I still had to wait online at the teller to get my money from my account. Glad I closed my accounts and will have to need to bank here any longer.

Every time I go into my branch located in Oceanside NY, I can not say enough, about how nice…read moreeverybody is. The tellers and staff are always so polite and accommodating. When I need help from an officer, the woman officer there whose name escapes me, but begins with a Z, is always so helpful and nice. They all go out of their way to make me feel welcome. The only issue that I have, has nothing to do with the staff. Since the branch, hours were reduced and closing time was moved up to 5 pm from 6 pm, it has been much more difficult for me to get into the branch during open hours. 6 pm closing made it much easier to use the bank with more frequency. I have also thought, that since the bank is located in the very best spot in the whole shopping center, it has the corner spot in the strip of stores where the branch is located if they have seriously considered opening up a drive-up window. The branch is often on the quiet side. That is such a busy mall, with Kohls, Amazon Fresh, Michaels, Bed Bath and Beyond, Marshalls, Sleepys (now Mattress Firm), and a pizza place, dry cleaner, card store, and a bagel place, that a drive-up window most will surely increase the number of customers and increase business at that fine branch geometrically.

So I am flabbergasted by this branch in particular. I understand that banking practices have…read morechanged but I can't understand why I can work as an educator for Oceanside Public Schools but can't get access to my bank account without a smart phone. Technology is killing this generation, and the lack of care is ridiculous. This is why Chase will always get the large funds. and Wells Fargo will never have more that small bills in that account. I don't want to state the obvious- But lack of diversity is very real. I'm glad I only financed my cars with them and not my mortgage.

Great Owners gave me 10$ because of the long line. This was an fantastic experience would…read morerecommend. These other ratings are fake for example I'm so done with this institution. I obtain an unsecured line of credit years ago when I first opened my checking account in case I accidentally overdraw. So last month for the first time ever, I over drew $13.93. I got a letter in the mail saying I needed to pay them, so I paid with a check and the check was cashed before the due date. Fast forward a month, I get another letter - the bank claims I still owe them $.10 more because interest accrues. My loan balance is zero, but I still owe interest by the time they cashed my check which was BEFORE THE DUE DATE. So much for truth and lending. Why doesn't this bank explicitly say in their letter that if you pay after a particular date, add X amount in interest. This is a game! I have a savings account in addition to my checking with these people. When I get a chance, I will be shopping for a new banking institution and will pull my money from this institution.

I'm so done with this institution. I obtain an unsecured line of credit years ago when I first…read moreopened my checking account in case I accidentally overdraw. So last month for the first time ever, I over drew $13.93. I got a letter in the mail saying I needed to pay them, so I paid with a check and the check was cashed before the due date. Fast forward a month, I get another letter - the bank claims I still owe them $.10 more because interest accrues. My loan balance is zero but I still owe interest by the time they cashed my check which was BEFORE THE DUE DATE. So much for truth and lending. Why doesn't this bank explicitly say in their letter that if you pay after a particular date, add X amount in interest. This is a game! I have a savings account in addition to my checking with these people. When I get a chance, I will be shopping for a new banking institution and will pull my money from this instituion.

I hate this bank. I have a car loan here and every single year it's something. I've had force…read moreplaced insurance added to my loan twice now despite me having full coverage from a different carrier. You can never get a rep who actually works at the branch on the phone. The reps on the phone are nice but can rarely help. They constantly transfer me back and forth. I'm only giving them 2 stars because when the stars align and you do find someone to help in the branch they actually help you. Especially the manager (forgot his name) and another rep Ashley Krack. They were helpful because I went in person. Realistically I can't drop what I'm doing to go into the branch everytime there's an issue so that can be frustrating. I can't wait until my loan is paid off and closed. I'll never deal with jovia again.

From the owner: Why us? Because with Jovia on your side you can save more, earn more and lead the life you want…read morewith convenience and optimism. That's why we call it banking on the bright side. We are a credit union, which means we're like a bank, only better. We have all the services of any big bank, but our rates are better and our fees are lower. Simply put, we make your hard-earned money work harder for you so you can do more at home, at work, or on vacation. But we also provide the kind of personal service big banks can't offer because we know that finances aren't just about money, but people's daily needs and long-term aspirations.

Schneider Vincent was a very helpful and knowledgeable banker. His vibrant personality made our…read moreexperience enjoyable! Thanks for helping us!

This location is literally the worst. Every time you go in, you're waiting for 20 mins minimum. I…read morewent in today to get change for the business I work for and the teller was taking forever. They only have one and she was too busy flirting and giving the customer her number !!! So unprofessional and I REFUSE to ever go there again