If it were possible to give this "school" lower than a 1 star rating I would do it. I have never in my life experienced such an incompetent "establishment" full of lazy, stupid people who can't get a thing right. I've attended 5 different schools so far, and not one is even close to how truly awful this place is.
I applied to Charter Oak and after almost a month of emails and calling (on my part, not theirs, most attempts at contact were ignored) I finally found out I was indeed granted acceptance, but they would not give me my student id number (two months later, I still don't have one) or my school email address, or any information needed to do my fafsa and enroll in courses. When I finally spent countless hours and days on the phone with their awful staff, taking time out of my busy working schedule to do so, (the whole point of coming here was so as not to deal with these kinds of issues) I received an email address, still not student id, and was immediately directed into financial aid, because apparently that was way more important than looking into what classes transferred and what classes I need to complete my bachelors degree. When I emailed my counselor, typical to my experience thus far, he told me to take whatever classes I thought I would enjoy, with absolute zero direction on the requirements of what I would NEED in order to graduate, which is obviously the end goal here. I am not here just to take random classes for fun.
Back to the financial aid debacle. After continuously calling the office in the few spare moments I have in my days, I was constantly directed to someone else and given the run around in every aspect. Every time I submitted one document, I needed another, then another, and when I called and told them to let me know everything I would need at once so we could get this done before the deadline (today) so I would not lose my classes, they told me I had everything in that they needed and I would receive a financial aid award within the next two days. Then the next day I would wake up to an email saying my application was yet again incomplete. This cycle has repeated several times now. And half the people I've spoken to cannot even speak proper english. Now here we are at the deadline date, I still do not have financial aid, my counselor still hasn't made a single suggestion of classes that would be useful, typically he does not even respond to my emails. I still do not have a student id number in order to log in and order books or complete anything online the school may need. And when the financial aid office told me to call the business office and explain the situation and the fact that my fafsa is not complete on time due to financial aid office incompetence, not my own, they informed me they cannot hold classes and there is nothing else they can do, which seems to be the theme here at Charter Oak. What a joke. Over 2 months of my time and money wasted only to find out what is supposed to be a convenient online school geared towards the working students, turns out to be the worst decision I almost made.
Thanks for nothing, Charter Oak. Can't wait to see you fail, it's only a matter of time if these practices and polices keep up. read more