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    Charlotte's Chocolates

    4.0 (1 review)

    Charlotte's Chocolates Photos

    Recommended Reviews - Charlotte's Chocolates

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    11 years ago

    Helpful 5
    Thanks 0
    Love this 6
    Oh no 0

    Chouchoute Chocolaterie Shop

    Chouchoute Chocolaterie Shop

    (10 reviews)

    £££

    City Core

    Exquisite!!! I'm hooked…read more What can I say, this place is addictive! Located at 40 Great Western Arcade, they offer the most pleasurable and desirable chocolates, that I have tried. You get a very personal service in here, and they are a nice independent retailer. Although a little pricey, the occasional treat is worth it, and you get what you pay for. The have a good variety on display and even have gift presents for your loved ones for you to buy. The shelves aren't too over stocked, but they do have a large variety of sweets, chocolates and candy for you to choose from. Try the fruit centre's - they wont disappoint. I will visit again and this place has my seal of approval.

    This is by far my favourite chocolate shop EVER! The…read morecustomer service in Chouchoute is second to none. Pierre and his wife run the store and they really are so friendly and offer a completely tailored service. Pierre obviously cares about his customers and will give you a guided tour of all the wonderful and artfully created chocolates on display, even letting you sample a few on the house. This is no Thorntons! Each piece is a work of art, from dark chocolate dipped cherries and orange peel to Champagne truffles; everything is beautifully made and packaged making a gift from Chouchoute a real treat. I always come here to buy presents for family and have a chat with Pierre. Everyone should sample some chocolates from this shop - you'll never settle for Roses again, that's for sure! I couldn't recommend Chouchoute highly enough. One of Birmingham's true gems.

    Simon Dunn - from business website

    Simon Dunn

    (1 review)

    Simon Dunn is a god. He must sit on his cloud over Mount Olympus looking down at us mere mortals…read moreon Earth with smug satisfaction that we cannot live without him and worship at his holy feet. His chocolate is a modern day religion with thousands of followers, so for the unconverted and chocolate atheists amongst you, I will attempt to knock on your doors, Jehovah Witness style and preach the teachings of this guru. I first stumbled upon this chocolatiers in leafy Wilmslow when my friend's little boy Ethan was celebrating his third birthday there. What a great idea! Why haven't I ever held my birthday party in a chocolate shop? I walked through the doors and entered a paradise where the aroma of home made chocolate being prepared on this heavenly premises drifts in clouds around the shop. Everyone seemed entranced in a chocolate stupor. This is DAMN good gear. I know a lot about eating chocolate and not too much about making it, but the chocolatier informed me that Simon Dunn's chocolates have over 70% cocoa and this my yelpers makes it divine.So the party was located upstairs and Simon Dunn's had done all the catering. It was absolutely excellent and we all remarked that it is rare to attend a toddler's party and the food is directed at children and adults alike. This was no regular party food consisting of a few sandwiches and jelly and ice cream. Oh, no, there were chicken wings, humus and crudites , samosas, pickles, fruit, olives, ...the list goes on. fantastic fare and everyone loved it. As this was a chocolate party, the owner Simon's delicious son gave a demonstration of his chocolate making prowess and I have never seen so many mothers pay attention so avidly in my life! Melted chocolate was poured into moulds, chocolate heart lollies were personalised by the children themselves. Simon Dunn also takes his chocolate parties on tour and will come to your home or place of work providing you own a microwave for melting and the parties are priced at £12.50 per person. This is an interactive Willy Wonka of a chocolate factory and I urge you to go.

    Hotel Chocolat - Photo from www.manchesterarndale.com

    Hotel Chocolat

    (38 reviews)

    £££

    City Centre

    I left this as feedback on the hotel chocolat website. They didn't allow it on their website which…read moresays all you need to know about them. I bring you to their '100% happiness guarantee'; it's a lie. I am now posting exactly the same review here, on my social media accounts, on my NHS work notice board (where I work), the library and other places. Policing people's reviews is the snakes that run this company. Hi Hotel Chocolat, It is upsetting to write this. After researching the velvetiser for a few weeks, and reading almost but almost wow'ing unreal reviews, I was thoroughly underwhelmed by mine. The product is more of a phenomenal marketing exercise than a stand alone great product. Yes I know the vast number of reviews are ecstatic, but then againpeople are ecstatic about watching QVC all day long. I really do not know what to say without sounding too rude, but it simply is not very good at what is meant to be very good at. The drink product is neither frothy or luxurious (a word your website is rampant with), and nowhere near decadent. My first warning bell was the use of the term barista grade. This means nothing. I have tried many hot chocolates around the world, the barista grade ones are usually the worst, average at best. The ones made by grannies in a lovely apron, just before bed, are the best. I am sure Hotel Chocolat has a firm fan base (we should note here so do the Kardashians) and loyal staff so I do not wish to provoke any hostile emotions from my email. I really don't want to, but I wish to return my order. It is an absolute shame. I was absolutely, thoroughly looking forward to the best hot chocolate I had ever tried. That's what you implicitly promised. To me, the product your machine produces is not that, nowhere near that. I have been a hot chocolate drinker ALL my life. As a grown male, I have NEVER tried a cup of tea or coffee. I drank hot chocolate when no one drank hot chocolate. The only other thing I drink is Horlicks (another grandma favourite). Now I want to come onto something which expands on the lack of ethicality. I wrote to the company asking how to return my package. This was their reply: "Thank you for contacting Hotel Chocolat. You have up to 28 days to return your unwanted items as long as you obtain proof of purchase and they are unopened/unused. Please let me know if I can assist you with anything else. Kind regards, Customer Happiness Team" I have deleted the name of the customer service responder. Naturally I asked them, I am not allowed to open the box at all, let alone try it? How am I meant to know if it is what I want? It's not cheap for what it is after all. But that's how they trap you, and trap you is what they want to do. The website goes on about 100% happiness guarantee. But there are no specifics. This is an intentional, unethical, omission. There is no time period for returns, there is no method for returns, there is nothing. This is what it says: 'All of your purchases are covered by our No Excuses Guarantee so if you're not 100% happy with our products or we miss an important delivery date, we guarantee that we'll immediately put it right for you - refunding, replacing or issuing you with a Gift Card as appropriate. In addition, we guarantee to make good any mistakes with honesty and a positive solution that works for you. We never want you to lose faith in Hotel Chocolat and will always go the extra mile so you know how important your custom is to us.' I have to say this is puffed up nonsense, in the true to form hotel chocolat way. They do not care about your happiness, nor putting things right. They only care about keeping your money. They are thieves in this regard. They make promises before sales they cannot keep after sales. Many will say this is true about all companies, but I would disagree. Many companies are trying their best to make a shift to more important customer services and management. This is what makes it more shameful that hotel chocolat promises the same but delivers the absolute opposite. A bit like their product. For example over Christmas the vast majority of stores allow extended returns and refunds. Refunds made to the gift recipient. For money. Hotel chocolat? Oh no. They don't do that. If you have received a gift, you can get a gift voucher for hotel chocolat. So that's basically £100 of gift vouchers (for a unwanted velvetiser) to spend in their shop. Where's that clearly stated in the 100% happiness guarantee? It isn't. Mine was a gift from my uncle. Luckily he can return it, but you should all be aware of that. And the company, if they were indeed ethical as they insist, would make sure you were aware of that. A two faced company? Definitely. Thieves? Given the less than mediocre product, absolutely. Here to help you? Not in the least. I just hope no one squanders their money, be promised 100% happy, and really get nothing. read the negative reviews, they are real.

    Hotel Chocolat is a shop specializing in chocolate, in recent years they have grown, even coming…read moreclose to Thorntons, who was founded 77 years earlier, and also have a store in the Manchester Arndale, but Hotel Chocolat has a much more upper market, pricier vibe, it makes Thorntons look like ALDI, to its' Waitrose. Hotel Chocolat looks more of a high end store, instead of all being packed in, as it is in Thorntons, it is more spread out, with chocolate packages being smaller, and more expensive. here, you can't expect to get a sample of chocolate as often, as you would in Thorntons. In general, the packaging of chocolate is a lot smaller, and high end too with some cool varieties, but still for the price it doesn't reflect value for money, especially for me, and I'm not a big eater of chocolate in the first place. Chocolate is one of life's naturally gluten free products, and it is only when they go adding lots of rubbish to it (Thanks KitKat) or it is made in a factory that handles gluten (Thanks DairyMilk), it doesn't become gluten free. Most chocolate here will be fine, but I would always recommenced checking first. If your looking for a gift, this is a nice shop to go to, but still it isn't a place you would come, just to pick up chocolate for yourself as it is far too posh and pricey for that, and although it is a reasonable store, I just don't get the hype about expensive chocolate, if this was called Hotel Coffee, I'd probably score a lot more, therefore I feel I can only go to 2 stars.

    Charlotte's Chocolates - chocolate - Updated May 2026

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