I have been with bank of oak ridge more than twenty years. I have always received Great friendly…read moreservice. Jason Miller was very helpful today when he helped me resolve a possible identity theft because someone had out there had gotten my SS#.

This bank has difficulty remembering that without their customers they would not be in business…read more We have been with this bank for 25 years and through the years we have watched amazing managers and staff leave and be replaced by some very rude and arrogant people. They do not respect privacy by leaving office doors open allowing everyone to hear other customers business. We went to deposit a large closing check drawn on Truist into our account and withdraw funds. The response was, what are you going to use the money for, with a jack o lantern smirk. When we told him what we use the money for was none of his business, it put a bigger smirk on his face. He went into a big speech as to why they do it. Finally, I told him I have stage 4 cancer and if I wanted to give it all away it was none of their business. I was then told it would take 2 weeks to clear and 3 weeks to be able to draw from. When we told him it was unexceptable he said we would have better luck at Truist with a smirk. I asked him if he thought this was funny. Jason of the Oak Ridge office snickered. At that point, we decided to leave the arrogance and insulting abuse. We went to Truist, who treated us with the utmost respect. Our funds will be available in 2weeks. In conclusion, the Bank of Oak Ridge is a very small fish appearing to struggle in today's world. We have decided to move to a national bank.

I used the app to deposit my paycheck, they deposited 400 dollars on Friday, which is normal and…read morethe remainder is not going to be deposited until Tuesday June 23rd. I need to pay my mortgage and credit card bill TODAY. Both of those loans are through wells fargo. So they are basically withholding my paycheck so that they can default me on my credit score, and evict me from my home. How does that make sense? And yes I called and they pretty much said eff me

Did you know that if a person with a Wells Fargo account writes you a check, you cannot cash at…read moredrive thru and if you go in the bank they will cash it but charge you a $10 fee if you don't have acct with them. This is ridiculous and their drive thru clerks are rude. Wells Fargo

Was great when it was BB&T. Aweful now. They are choosing to close the only branch that still…read moreprovides excellent customer service in the Greensboro area, the Jamestown branch. Others are garbage. Will be moving my money elsewhere.​

I'm in there Friday making a deposit. A man is there trying to withdraw funds. He has the account…read morenumber and ID with the name on the account not not same address. Well, the teller saw that the man in the account wasn't from NC so she asked for the man in front of her to answer a couple of security questions which of course he couldn't answer. She refused to give him cash. The man left mad and she immediately picked up the phone and call the phone number on the account and sure enough- the guy was from up north and was surprised by this call. But his money was safe and she directed him to get to a branch and get accounts secure. Great job!

This credit union is very close to my house so the convenience is unmatched. The tellers are…read morefriendly & the drive thru is usually quick too.

I have been a SECU member for many many years. Recently, I had the worst experience. I was trying…read moreto make a cash deposit outside. It would not take it, it was shoving the money back at me. So, I decided to go in. I had my five pound dog with me when I went inside. When I got to the counter the teller spoke immediately stating that she could not and would not assist me in making a deposit, due to me having my dog with me. I was shocked! I stated that I had taken my dog inside several different locations and that I have never had any issues before. I told her that I had problems outside trying to make the deposit and that was the only reason for coming inside. She could have cared less about the problem I had outside. I walked out, but went back in. When I did, two other females that were there. They said nothing and offered no solution to the problem, of trying to just make a deposit. Bad, Bad Customer Service This is the WORST BRANCH IN NC. How dare you not assist me due to a five pound dog! YOU SHOULD BE ASHAMED OF YOUR LACK OF CUSTOMER SERVICE!!! If it were not for my mother being a member, I would change banks. WILL NEVER GO TO THIS LOCATION AND MY HOME IS DOWN THE STREET!!!!! Ridiculous!!!!! Location near Public Grocery Store in Jamestown

I used the app to deposit my paycheck, they deposited 400 dollars on Friday, which is normal and…read morethe remainder is not going to be deposited until Tuesday June 23rd. I need to pay my mortgage and credit card bill TODAY. Both of those loans are through wells fargo. So they are basically withholding my paycheck so that they can default me on my credit score, and evict me from my home. How does that make sense? And yes I called and they pretty much said eff me

This is genuinely the best service I've had at a bank or anywhere else. I went by there to speak…read morewith a representative about student loans. A kind man opened the door for me, greeted me, and immediately sat me down with who I needed to speak to. No fuss or difficulties. The banker I met with was incredibly friendly and gave me all the information I needed in a timely manner.

I didn't want to leave a bad review, but I did a mobile deposit Friday morning and its usually…read moreavailable Saturday around 5am. It is now Saturday afternoon and I cant pay my mortgage which is also through Wells Fargo. Is this their way of making people suffer and lose their homes?

Horrendous service. Will have to wait approximately 45 minutes to get into a safety deposit box.read more

I have just become a Bank of Oak Ridge customer and I really can tell a difference in how they work…read morewith their customers. Got tired of getting run over by the other bank and they never offered me a water. And I was just kinda done with their so called customer service.

From the owner: Bank of Oak Ridge offers a complete range of services for individuals and businesses, including…read moreSaturday and extended weekday hours, world-wide ATM usage, remote deposits for businesses, and a complete line of checking accounts, savings accounts, mortgage services, lending options, wealth management and insurance services. Bank of Oak Ridge is Member FDIC and an Equal Housing Lender.

I banked with Truliant for about 2-3 years, rarely using the account as it was my local source for…read morecash, deposits, etc. Their local branches are excellent, helpful and wonderful to deal with. It could be a great bank...until you need their support. In December they alerted me to a fraudulent purchase for just under $1000. I called, confirmed it was not me and they provisionally added the credit back to my account. I provided all the information I could to backup that I did not make the purchase. In February, they removed the provisional credit and stated "no error occurred" placing the blame on me and removing $1000 from my account. I worked with their fraud team to no avail and even contacted their Sr. Management Team which placed the blame on Visa's fraud department. They had a chance to make this right and failed on multiple occasions. Never again Truliant, you failed me and I'm out $1000.

They get dumber by the day. They now put 5 day holds on paychecks even though they're deposited in…read moreperson. They have been getting worse over the last 5 years and we've already moved most everything but now we are going to be fully gone. 30 year account holder and despise going through the trouble to change but not as much as I despise them now.