I have been with bank of oak ridge more than twenty years. I have always received Great friendly…read moreservice. Jason Miller was very helpful today when he helped me resolve a possible identity theft because someone had out there had gotten my SS#.

This bank has difficulty remembering that without their customers they would not be in business…read more We have been with this bank for 25 years and through the years we have watched amazing managers and staff leave and be replaced by some very rude and arrogant people. They do not respect privacy by leaving office doors open allowing everyone to hear other customers business. We went to deposit a large closing check drawn on Truist into our account and withdraw funds. The response was, what are you going to use the money for, with a jack o lantern smirk. When we told him what we use the money for was none of his business, it put a bigger smirk on his face. He went into a big speech as to why they do it. Finally, I told him I have stage 4 cancer and if I wanted to give it all away it was none of their business. I was then told it would take 2 weeks to clear and 3 weeks to be able to draw from. When we told him it was unexceptable he said we would have better luck at Truist with a smirk. I asked him if he thought this was funny. Jason of the Oak Ridge office snickered. At that point, we decided to leave the arrogance and insulting abuse. We went to Truist, who treated us with the utmost respect. Our funds will be available in 2weeks. In conclusion, the Bank of Oak Ridge is a very small fish appearing to struggle in today's world. We have decided to move to a national bank.

Did you know that if a person with a Wells Fargo account writes you a check, you cannot cash at…read moredrive thru and if you go in the bank they will cash it but charge you a $10 fee if you don't have acct with them. This is ridiculous and their drive thru clerks are rude. Wells Fargo

Wells Fargo Bank at Bridford parkway is a great bank to work with…read more There is always someone at the entrance to greet you with a smile and guide you to a banker for your specific needs. The tellers are quick and courteous. For simple tasks as cash deposit or withdrawals, you can be in and out in less than 3 minutes depending on the rush. They also have drive through banking and drive up ATMs if you don't need to physically meet a banker. The branch is well laid out and is always very clean and inviting.

I'm in there Friday making a deposit. A man is there trying to withdraw funds. He has the account…read morenumber and ID with the name on the account not not same address. Well, the teller saw that the man in the account wasn't from NC so she asked for the man in front of her to answer a couple of security questions which of course he couldn't answer. She refused to give him cash. The man left mad and she immediately picked up the phone and call the phone number on the account and sure enough- the guy was from up north and was surprised by this call. But his money was safe and she directed him to get to a branch and get accounts secure. Great job!

Was great when it was BB&T. Aweful now. They are choosing to close the only branch that still…read moreprovides excellent customer service in the Greensboro area, the Jamestown branch. Others are garbage. Will be moving my money elsewhere.​

This credit union is very close to my house so the convenience is unmatched. The tellers are…read morefriendly & the drive thru is usually quick too.

I have been a SECU member for many many years. Recently, I had the worst experience. I was trying…read moreto make a cash deposit outside. It would not take it, it was shoving the money back at me. So, I decided to go in. I had my five pound dog with me when I went inside. When I got to the counter the teller spoke immediately stating that she could not and would not assist me in making a deposit, due to me having my dog with me. I was shocked! I stated that I had taken my dog inside several different locations and that I have never had any issues before. I told her that I had problems outside trying to make the deposit and that was the only reason for coming inside. She could have cared less about the problem I had outside. I walked out, but went back in. When I did, two other females that were there. They said nothing and offered no solution to the problem, of trying to just make a deposit. Bad, Bad Customer Service This is the WORST BRANCH IN NC. How dare you not assist me due to a five pound dog! YOU SHOULD BE ASHAMED OF YOUR LACK OF CUSTOMER SERVICE!!! If it were not for my mother being a member, I would change banks. WILL NEVER GO TO THIS LOCATION AND MY HOME IS DOWN THE STREET!!!!! Ridiculous!!!!! Location near Public Grocery Store in Jamestown

This is genuinely the best service I've had at a bank or anywhere else. I went by there to speak…read morewith a representative about student loans. A kind man opened the door for me, greeted me, and immediately sat me down with who I needed to speak to. No fuss or difficulties. The banker I met with was incredibly friendly and gave me all the information I needed in a timely manner.

Today was an exciting day. My dear friend is transgender and doing paperwork to have her name…read morelegally changed. We went to the Wells Fargo on Green Valley Rd to have a standard form notarized because she banks with you. To be fair, the person who was taking care of us (Misty Ruiz) at the bank warned us that she was new at being a notary, but then she dead-named my friend and gave us untrue reasons for why the form couldn't be notarized after "checking" with a colleague. Laughably my friend is also an instructor in a pre-law program in one of the local colleges and was incensed by the inaccurate statements. We left and went to another place in the same shopping center and had zero issues at all having the form notarized. I read on the Wells Fargo website just now about its commitment to the local community and helping people thrive (paraphrased) and giggled meanly at the contrast in experience. My friend will be opening an account with the local credit union first thing Monday morning. You had a real opportunity to do something good for a marginalized person in your community. Way to squander that as well their long-standing accounts with you.

This bank is the slowest, went in on a Tuesday morning and there ere 8 people in line with 1…read moreteller. There were 2 other employees standing around asking about some promotion they had going on. I was very unpleased with the sense of urgency of this location.

I have just become a Bank of Oak Ridge customer and I really can tell a difference in how they work…read morewith their customers. Got tired of getting run over by the other bank and they never offered me a water. And I was just kinda done with their so called customer service.

From the owner: Bank of Oak Ridge offers a complete range of services for individuals and businesses, including…read moreSaturday and extended weekday hours, world-wide ATM usage, remote deposits for businesses, and a complete line of checking accounts, savings accounts, mortgage services, lending options, wealth management and insurance services. Bank of Oak Ridge is Member FDIC and an Equal Housing Lender.

I really liked the customer service, very friendly and nice. They helped me do what I was needing…read morein a timely manner, and I'm happy with the experience. Will be coming to this Truliant a lot more often

I banked with Truliant for about 2-3 years, rarely using the account as it was my local source for…read morecash, deposits, etc. Their local branches are excellent, helpful and wonderful to deal with. It could be a great bank...until you need their support. In December they alerted me to a fraudulent purchase for just under $1000. I called, confirmed it was not me and they provisionally added the credit back to my account. I provided all the information I could to backup that I did not make the purchase. In February, they removed the provisional credit and stated "no error occurred" placing the blame on me and removing $1000 from my account. I worked with their fraud team to no avail and even contacted their Sr. Management Team which placed the blame on Visa's fraud department. They had a chance to make this right and failed on multiple occasions. Never again Truliant, you failed me and I'm out $1000.