With all the one star reviews you have to wonder who gave them 5 stars, His employees? Not sure how this place is still in business? The owner Blake is unprofessional and rude. Like other have said when there is a problem he is a no show, no communication and refuses to finish the work he promised and was contracted to do! Your point of contact is the guy on the roof if they even show up. I advise everyone to run from these guys do not sign a contract or pay them until you have it inspected by a private inspection service. Anna Maria and other towns DO NOT INSPECT the work of the contractor I found out the hard way. After 8 months they will not fix the problems The warranty is worthless! read more

RUN... DON'T WALK! Our roof by Chappelle has been one of the biggest disappointments we ever had for work that's been done on our home. I didn't want to go with their company, but my husband insisted that you had recommended them highly. In addition to other BIG problems, we just noticed we have no roof vents and this is definitely not acceptable. I noticed something seemed missing when I compared our roof to other roofs but my husband said Gibson had put the roof vents on the work order and assured him that they would be installed. Don't get me started on Gibson... he was basically useless every time we tried to contact him... he always had an excuse days or weeks later as to why he didn't respond. Well, today my husband finally started really looking for the roof vents closely and discovered we have NONE! THIS NEEDS TO BE MADE RIGHT! We have no roof vents and this is definitely not acceptable. In addition, our tiles were 3 colors and they weren't laid properly. This isn't right and you need to fix it! A huge problem is the disorderly look of the roof. If they come back to install vents I hope they don't make it worse. They even installed busted tiles. I met with Gibson in my kitchen before we signed a contract with him and asked him "if we choose a 3 tone tile for our roof, would his company lay it correctly". I explained to him that I had seen neighborhood homes where the tiles were laid in big patches of one color here and another big patch there, with no regard to staggering the colors like the tile catalog shows in their pictures of homes. The catalog had a nice picture of a home with the tile we chose. After asking numerous times to see a roof Chapelle had done in those colors we were considering, he finally responded with an address. We went to see the house and the roof was done very well just like in the catalog. It was laid in perfect order just like the same tile in the catalog pictures so we had him order that tile. Again, Gibson had assured me that his roofers lay out the multicolored tile in the correct order like the house we saw. I was encouraged when I saw how the delivery crew put the bundles of tiles on the roof. They laid them out in alternating colors and rows. But instead, the crew that came to lay the tiles laid them in clumps of colors paying no attention to how the bundles were laid out on the roof. We have big patches of dark areas and big patches of medium and light tile. Of course, when our Chappelle roofers finished just a portion of the roof, I tried to stop them but they just motioned that they didn't speak English. My husband encouraged me to let it go because it would be okay. Now the entire roof looks like a terrible with random globs of color. As the crew was finishing, a guy pulled up in a white truck... I assumed he was a supervisor. He informed us that the crew manager couldn't make it to our job so he sent his son who was new. He said the father would be so proud of his son and how he managed the job to which I say .... that's a load of bull. It's a crappy job! I am just so disappointed. And we have not advocate for us in this matter. Our home is really the only investment we have. read more

Chappelle Roofing - Tile colors laid randomly. - Roofing Near Me - Palmetto, Florida

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Ahh, after seeing all of the other reviews, I see why they didn't care that I was going to write a bad review. I'm going to keep this short because everyone else seems to cover all of the salient points. They promised that they would do a bunch of stuff, and then didn't do it. For example, they said they would replace the vents, which I didn't even ask for but was happy when they said they would do it, but then they didn't do it. Why are you offering this service when you aren't going to do it when I don't even ask for it? I guess just untruths to get the sale. They also didn't fix the hurricane damaged soffit that they said they would fix. So now I have to do it myself. When I talked to them, which took over 2 months before anyone would actually return our call, they just didn't care. They said they got rid of the guy who promised all that stuff, and blah blah blah... I told them that it still reflects poorly on their company and it's their responsibility to make things right. Again, they just don't care. I guess the advantage of living in a place like Florida where roofs don't last that long and hurricanes do damage to them is that companies like this manage to stay in business because there is so much demand. But heed the warnings of the reviewers, this company is not reputable and you will be sorry if you hire them. read more

We had our roof replaced by Chappelle Roofing in February and we're still trying to fix the damage they did to our ceiling by workers throwing the heavy bundles of shingles on our manufactured homes roof. Chappelle refused to cover the cost to replace the ceiling and now we have water damage on top of the ceiling damage. We're looking at up to $10,000 to replace the damage. would never recommend this company. I'm glad others had a positive experience with them but we're experiencing a nightmare. read more

While selected people in the company were professional, the owner Blake was not. After replacing the whole roof, There was a mistake made where they messed up the neighbor's roof; after several rounds of negotiations, they fixed it but refused to honor the life Time warranty of the shingles. Tried to reach Blake to discuss the matter everyday . No phone call back, no show for a scheduled meeting , nothing; very unprofessional as the owner. I see other reviews now and they all had similar experiences with Blake.Just very disappointed how he treat his customers !!! A poor manager. If he treats his customers this bad, you wonder how he treats his employees. read more

Carlos sold me the roof on 10/8/24. I was told 3 weeks. Contract said 4-6 weeks. I called in 7th.and 8th weeks 4 times. Told they would get back to me.Last time I was finally told to call Carlos. Carlos said "I fell through the cracks" whatever that means.Set a start date of 12/23. 2day job. Carlos called on the 23rd. and tried to sell me rafter straps even though the already existed. I tried to make sure they would return the next day. No one on site could speak english. Tried to get a hold of President Blake who was out. No response. Called him again and Nicole called back. She said Blake would not be calling me back no matter what. She threatened to put a lien on my property even though they were not finished. A bunch of leftover material was on my lawn for over a week. City signed off on 12/31. read more

If I could this company would not have any stars. The company is less than honest and will LIE. Do not hire before reading their 3'page contract. Also read the comments in BBB. They will make promises and show you a one page contact which the other 2-pages negate. They don't give you a copy of the contract saying they will email you a copy which you won't get until after your right to rescind has lapsed. Should you have to go to court, again the owner will lie and have his employee lie. You are better off hiring the crew hanging outside Lowes or homedepot. read more

Chappelle Roofing recently replaced a 168 feet of ridge caps as a result of Hurricane Milton. I needed this done quickly as I was closing on the sale of my house. Mr. David Clews was my contact point and he did an outstanding job completing this task with a fair price. I was extremely pleased with the work and professionalism. As a result of my home inspection, the inspector thought I had a moisture issue in my attic. Mr. Clews also did a quick inspection and found their was no issue with my roof. I would highly recommend Chappelle Roofing to anyone in need of their services read more

Beware-do not use this roofer. Requested hurricane straps as part of the cost to place a new roof (December 2024) so we would receive a substantial annual credit on homeowners' insurance. They installed the wrong hurricane straps (used wrong material) and installed them improperly (wrong installation process) and this was verified by a licensed home inspector and another licensed specialist contractor. Our request for a homeowners insurance discount was refused by the wind mitigation inspector. We lost the approximate $2,700 refund annually. We requested a refund for the hurricane straps so we can have the proper 'clips' installed, and the roofer has refused. The roofer keeps sending photos showing they installed hurricane straps but fail to address the issue of incorrect material and installation process used. They took no responsibility to remedy the issue and to date have not provided a refund for the incorrect and improper hurricane straps. Beware! read more

Chappelle re-roofed my house after I sustained damage from Hurricane Ian. Their subcontractor, against my objections, installed my new dripedge over my existing rain gutters, removing every hanger during the process, although the contract I signed clearly stated that my gutters were to be detached and refastened to install the new dripedge. When this situation occurs at a corner, the joint can be a gap of one half inch allowing water infiltration and is asthetically unpleasing. Although the Building Inspector agreed with me that this action would not allow me to replace my gutters in the future without trashing the dripedge and possibly my new shingles, it was not a violation of the current Building Code and therefore it was allowed. I've requested that Mr. Chappelle come see my issues for himself at least 6 times with no response. Chappelle received their final payment in December of 2023. I would give 0 stars if possible and will never recomend them to anyone. read more

I would give them 0 stars if possible. DO NOT do business with this company. I called Chapelle to fix a leak in my roof over my kitchen and another leak on the eave of my porch. The owner and his friend came out to give me an estimate. They said my roof was in great shape and they could fix my issues for $1000. They then started speaking about valleys and channels and other roofing terms. I told them as long as that means my roof will stop leaking that sounds fine. They came out to fix both areas. Their foreman showed me pictures of their work and I said thank you and promptly paid my bill. My roof began LEAKING A MONTH LATER! Five months later, my roof continues to leak again in the same spots. I have called several times and asked if they can come back out and fix these issues. The owner and his friend came back out and looked around and said they would be happy to send the crew back. That was the last I heard from them. I followed up a month later and they denied that they had ever agreed to work on the eave or that the owner had come back a second time/said he will send the crew back again. They offered to come out and reappraise my job (that they had already allegedly done). I asked about their guarantee they advertise on their website, they said that only applies to new roofs. They are now unwilling to do the job they were contracted and paid for. Find another roofer, this company is one to skip. read more

Chappelle Roofing - Damaged Eave - Roofing Near Me - Palmetto, Florida

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In Nov 2021, they came out & insisted that I need a roof replacement, put a tarp on my roof & nailed thru the underlayment. I called numerous times & was told that someone would get back with me & they never did. Last week, water started leaking into my house & I called & told them that I will call WFLA. That day they came & removed the tarp but water is still leaking inside. I've called daily since & was told that someone will get back with me. To date, no response. Calling Behnken/WFLA, DOA. read more

I meet John while he was in my neighborhood working with a crew. He was professional and extremely helpful with all my questions.

The last week of storms damaged my roof and my interior ceiling. I had called a few companies around St Pete to see if anyone could come give me an estimate and tarp my roof. Since I have a claim number with my insurance company I was looking for someone to handle it all for me. First contact I made didn't handle insurance claims and wanted 20 bucks and gas money to come look at it. Smh. Second company sent Laurel and Hardy who disagreed on everything and proceeded to cuss each other out in front of me. They too didn't deal with insurance directly. I called Chappelle next at 5pm and they promised to send someone out at 7 or so that evening. By 8:30 I realized they weren't coming. Frustrated at this point I thought I would never find anyone reputable to help. The following morning I got a call from Chappelle Roofing saying they had gone to the wrong house and apologizing for not calling. I was a little annoyed tbh so I just said that I appreciated the call but decided to go elsewhere,(having no clue where I would try next). An hour later I received a personal phone call from Chappelle's sales manager, not only apologizing for the misunderstanding but saying he would do whatever it takes to make it right and that he personally would be at my home in 15 minutes to assess the damage. Michael Wenzel was right on time. He was kind, friendly, honest, and the most helpful person I have ever met in the home repair/remodeling/construction profession. And not only is his team at Chappelle Roofing going to do whatever repairs are necessary for my roof, but Michael is also going to deal directly with the insurance adjustor/company and hire someone to do the interior. Plus without me even asking, he personally returned to tarp the roof in case of rain; and the tarp looks so good a you can't tell it's there. Michael also told me if I didn't hear from the adjustor by the next day he would reach out and handle it. That all being said, what began as a nightmare has become nothing for me to worry about knowing that Michael Wenzel and his team at Chappelle Roofing are taking care of me and my home! read more