Ron was extremely kind and patient. Walking my friend through the entire process giving her the…read moregrace of time to make her decisions.

The service was wonderful. The quality and value were perfect…read more The people were very nice and friendly and they helped us with everything

I was originally content with my wife's, (Deborah), burial service. However, my wife hasn't been…read moregone not even 90 days yet and I have been contacted 4 times by 3 different people over wanting me to come in and go over my final wishes and pre-paid burial arrangement. I have declined on each and every phone call or text message and they keep hounding me. Come on, my wife died and I am in some serious grief. Messaged Gary, he said that he can't tell anyone what to, that he knows why they do what they do, and that he doesn't agree with what they do. Well, Gary took my money for my wife's burial but that's all that he can do! This used to be a good funeral home not no more, it has been bought out by Chapel Hill Mortuary, which owns several other funeral homes so it's all about the money and to hell with the grieving family. Chapel Hill Mortuary funeral homes will not get my business or that of my family. Done! Look elsewhere for services there are better and probably cheaper homes with more compassion.

Very impressed with the personal attention to detail. Burying a loved one is a most difficult…read moreperiod in one's life. You need a funeral director who has a reputation for trustworthiness. Bob Brown is that man. My brother and sister met with Bob to begin the process and he handled all the details from there. And at a very reasonable price! Bob was there in person for the visitation, funeral and gravesite service. He was like a longtime personal friend and he genuinely cared. He clearly understood the significance of the grieving process and how his handling of the arrangements would make this a special and memorable event in the lives of family members. One pleasant surprise was Bob arranging for the Air Force Honor Guard. Our father served in the Air Force in the 1950's. With all that was going on it completely slipped our mind. The Honor Guard was there in full regalia to bestow military honors on our 90 year old father. All the young grandsons were impressed with the three volleys of rifle fire, playing taps and the precision of folding the American flag and presentation to the family. Bob had the presence of mind to collect the .30-06 shells, which were still warm, and hand them to the parents of grandsons. My boys were so excited when I gave them theirs! Thank you Bob! Finally, Bob and his team did an amazing job in preparing the body for viewing! Dad looked great and so peaceful. Rev Robert T Winter is in Heaven now and I know he would approve this review.

One of the best gifts our parents gave us was paying for their funeral arrangements upfront…read more Neptune was a simple process for them and seamless for us when they passed. We highly recommend this company. The Creve Coeur, MO office was amazing to work with.

This Neptune Society is horrible. I sent in to receive my free cremation book and of course they…read morecall you and that turned out to be harassment. They call you one day and leave a voicemail, but they don't stop there. They call you every single day and leave a voicemail. That's your first clue. You talk to them to schedule an appointment and the person you talk to isn't very knowledgeable and she says she will send you a booklet to look at. The day before your scheduled appointment the "confirmer" calls you to confirm your appointment for the next day. The day of your appointment no one bothers to call you. About 10 days later they start up with the harassing phone calls again. I finally pick up and let the other person have it telling him what happened. I told him to take me off your list and don't call me again. Unfortunately, I received one of their flyers again in the mail. This company is worthless, absolutely worthless.

Rebecca (the director) was easy to get a hold of and listened to all of our needs. She made…read moresuggestions that made the service even better. Things you wouldn't know about unless you've planned one. Service went very, very well. We went over and she didn't try to charge us or anything. I actually tipped her for her extraordinary services. You will be hard pressed to find anywhere that matches the kindness and value of Fey funeral home.

As we navigated the situation that we weren't, and still aren't, prepared to handle, Fey Funeral…read moreHome was a skillful and caring partner in the painful process. Rebecca guided with kindness, transparency, and grace. Our veteran mother was handled with the dignity and respect that she deserved, and my family is eternally grateful to Rebecca and Fey Funeral Home for their kindness.

I was served most well by Megan (Funeral Director.) Bopp Chapel buried Four (Likely Five)…read moregenerations of my family, this is a top notch organization.

I trusted Bopp with both of my parents. The trust well placed. Very sensitive, caring and…read moreprofessional.

I was waiting to write a review for Chapel Hill Mortuary until a grave marker was in place, but…read morefeel it's important to get this out now as our journey has lasted a while. Note that we are from out of state, and worked with Chapel Hill through occasional visits, and email. First, our initial consultation with Bryan (not the owner) to plan our step son's death and burial, when he was a ward of the State of Missouri and before he was seriously ill, went very well. Bryan met us in our needs, was very forthcoming with options and costs, as well as some of the hurdles we will need to be aware of. He helped us choose the best services for an undefined future, and be sure that he would be provided for with his unique financial situation. This was several years ago. Last year, in June of 2016, Sean passed away from cancer. Initially, the process seemed to go well, and Bryan covered our budget options, given what we went over during our initial consultations. We had hoped he and Chapel Hill understood our very simple needs and tight financial constraints. Chapel Hill did a fantastic job of opening their beautiful facility to Sean's program friends and the many caregivers who came to share stories and celebrate Sean's life. The grounds are very comforting and peaceful, and the parlor room offered just what we needed to host many wheelchairs and another 30+ rotating guests for a few hours. Our challenge came when, after the initial service, we started looking at the remainder of the budget. Some items were missed, and we had to make some (legal) adjustments. However, that we had room to wiggle because a more expensive stone was used speaks to not completely understanding our initial request, and per Sean's wishes, that things be kept simple. The irony is that, had the correct material for the marker been used, we wouldn't have had money to use to get it into place! Per my earlier statement, it has been over a year, and the grave marker is still not in place, and we still don't have a promise date! Brian May, the owner, is one of the nicest, and most caring individuals, as is Bryan, one of the employees with whom we worked most closely. Other staff seems somewhat detached, but functional. Advice: The grounds are beautiful, and make for a welcoming place to visit a loved one's remains, but beware the budgeting process! Be sure you have everything in writing and understand what each item is for BEFORE you or your loved one dies! Also, check everything twice before monies are dispersed! The time of loss is for mourning and remembrances, not for heavy duty legal accounting and scrambling because monies were mis-directed. To their credit, they promised to do what is right and close Sean's physical burial so we can freely and joyfully remember his life. We are still waiting for the maker, however...

Visiting my loved one's grave site is like going to a garden. The area is beautiful sprinkled with…read moredog wood in the spring. One large pink one shelters my area. The area is in the older section, just as you enter the property by the first mausoleums. and thus will be easy to find for those who, in later years, will seek their ancestors memorial place. Selecting this cemetery was one of the smartest moves I have ever made.

They take great care of the gravesites, and are very kind over the phone. The grass is always kept…read moreto a proper length, while taking care to not damage the stones left by the gravestones.

I wish I could give this place zero stars. By far the worst experience I've ever had with any…read morecompany, service, etc. I flew into St. Louis from California for my grandmother's tombstone unveiling. Our whole family got to the cemetery for a scheduled unveiling only to find the cemetery gate closed and locked. The sign said that the cemetery was open (it was Sunday at 10 am. See attached photo). We waited for a long time and no one came. No one answered the phone. Responded to my voice mail or email. We could see that they even had a sign up in the cemetery directing us to the grave site so they knew we were coming. Multiple other people showed up to visit the graves of loved ones and couldn't get in. Unless there was a sudden emergency (God forbid) with the management and they couldn't alert us in time, this behavior is disrespectful and utterly inexcusable. I hope they take a long hard look at how they run this establishment and make some serious changes.

Traveled long distance looking for a relative's unmarked grave. Had an approximate location…read more Hoped for help in the office. Doors locked. No response to doorbell.

Stopped by the cemetery in search of my late fathers grave. I traveled 12 hours in hopes someone…read morewould be there to help me. I was blessed with meeting the most wonderful man, Mark who so graciously took the time to pull the paper records to find where my dad was located and then map it out for me. The lawns were mowed beautifully, I am so ever grateful for Marks assistance! I will never forget yesterday! The cemetery looked beautiful! Happy Father's Day Dad! I will always love you!