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    Chantel's Apparel

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

    Services - Chantel's Apparel

    Applying hair extensions

    Hair extension services

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    Lay Luxury Hair Extensions - The hair is thicker towards at the top, by the weft is but the ends are stringy, thin and scraggly.

    Lay Luxury Hair Extensions

    4.6(9 reviews)
    0.3 miDowntown

    Beware ladies! Shady, unprofessional owner passing off synthetic, beauty supply quality hair as…read more"raw unprocessed Indian hair"! Don't trust the fake positive reviews! Here's a quick synopsis of my experience: Owner sold me partially synthetic hair that melts when you apply heat to it. He initially offered to issue me a refund and some replacement hair to make it right but then disappeared and ghosted me when I asked him for the address of his supposed "hair shop" to do the exchange. Pretty sure he doesn't actually have a storefront and just sells hair out of his sister's house in Inglewood where I picked it up! Should have taken that as a red flag and went elsewhere but I needed some hair asap for an event. Wish I had listened to my gut. KEEP READING BELOW IF YOU'RE INTERESTED IN MORE DETAILS: I used to do hair (extensions specifically) so I know good hair. I usually prefer to buy unprocessed South Indian temple hair direct from Vendors in India but needed some bundles right away for some events I had coming up. I did a google search for a local vendor I could pick up from and came across LayLuxury - figured I'd take a chance and give them a try since reviews looked pretty good (must be fake reviews left by family or friends) owner claimed his hair is top quality direct from Indian temples....DEFINITELY NOT TRUE! As soon as I went to install the hair I noticed some quality concerns. The hair is much fuller towards the weft but gets very thin and scraggly towards the bottom (see pictures) and when I went to style the hair as I always do, I immediately smelled a burning plastic smell. I looked at my curling wand after curling each hair section and noticed multiple melted plastic looking hairs stuck on it that I had to wipe off on a towel between every pass. At first I hoped that maybe it was a fluke but as I kept testing more of the hair, I saw that it was the same with both sets of hair I purchased and throughout all of it. I reached out to the owner right away to let him know about the quality control issues in a very nice and understanding manner so that he could address the matter with his vendor but I was immediately met with a hostile, aggressive & unprofessional attitude. Once I sent him enough video evidence and undeniable proof that there was at least some synthetic hair mixed in with real hair in it, he finally seemed to somewhat change his tone and offered to give me a refund and replacement. I was satisfied with that resolution but when I followed up with him a couple days later on this he snapped at me very aggressively and started backpedaling on his offer to refund/replace. As an actual, real business owner myself, I can say that this is NOT good business practice and you lost what would have been a very valuable and loyal customer. Also - as a man working with a predominantly female client base, learn how to accept valid complaints or constructive feedback from your customers without getting aggressive and defensive! He was so rude and hostile over the phone that I told him I wouldn't feel comfortable meeting him at another private residence again for the exchange and would only meet him in a public shop. You acted as though you did me some huge favor by selling me terrible hair lol you didn't do me any favors, I was paying you for a product that was falsely advertised and awful quality. Learn how to speak to woman professionally!

    The most beautiful hair money can buy! No shedding or tangling. Even after dying my hair it still…read moreremained like the day I purchased it. I forgot to mention the owner! His customer service makes you want to revisit time and time again. Will definitely be purchasing again soon!

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    Lay Luxury Hair Extensions
    Lay Luxury Hair Extensions - Rude and defensive attitude of owner.

    Rude and defensive attitude of owner.

    Lay Luxury Hair Extensions

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    Chantel's Apparel - wigs - Updated May 2026

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