You've got to do the most touristy thing and make it to Victorinox while in Switzerland. My…read moresister got me a customized climber over 20 years ago and she lost hers to the Touchy Search Agents (TSA) many years back, so I decided to surprise her with a brand new one. I too got my self another personalized and a 2023 limited editions. Someone in my party was jealous, so the next day we came back. I decided to pick up some travel gear and got the Airox Frequent Flyer Hardside Carry-on luggage. It's on the smaller end and incredibly light. The store also has cutlery and watches. On the way out, I had to purchase chocolates shaped and wrapped in foil to look like a Swiss knife. I bet TSA would try to make you throw that out too. Note: If you buy enough gear, you could save some money on taxes on the way home.

I ordered 20 custom knives with custom engraving. The order was on time and turned out fantastic!!…read more My employees will be thrilled! Thank you so much!

Bought a watch last summer for a price exceeding 4K CHF. Power reserve is not functioning, which I…read morecouldn't check in the shop. Was told that the watch was serviced. Ok, bad luck. Sent an email signaling the issue. No answer at all. Quite a disappointment. Would avoid in the future.

Inside the main store, you will find a wide selection of watches from Burberry to Gucci to Vulcain…read more In the back room, you will find antiques and higher-end names like Cartier, Patek Philippe, Omega and this is not even counting the rings, bracelets, brooches, and other vintage treasures I spotted a lovely Patek Philippe mystery watch, at a very good offering price - about on par with what I have found elsewhere. At first they advised me the watch was from the 1930s but I knew it was a later piece....and after they pulled out the certificate, formally authenticated by Patek Philippe, turned out it was from 1965 - which was fine. It was a lovely piece & they had the certificate to prove it was authentic. There are no negotiations / no offer of a "best price" but they will take a few 100 CHF off for wire transfer or cash. Credit cards require full asking price. The watchband was unfortunately too small and although they could have had a local jeweler add links to the gold band, we ended up passing on the purchase, mainly for the fact we did not appreciate the VAT / export conditions If you purchase a watch from the front of the store, they offer a VAT refund. In the back room, we were initially advised these items did not qualify, since they were secondhand items - but this is totally bogus since I currently had paperwork in my hands from Sotheby's ( i.e., a secondhand item ) - so we called them on this. Then they tried telling us that Patek Philippe had an arrangement where watches don't qualify for VAT - also bogus Then the owner stepped in and advised all the items in the vintage room / back room were from private acquisitions / local sales and therefore did not qualify for VAT refunds because he did not pay taxes on them when he acquired them......he then tried to reason that places like Sotheby's import items to sell and places like Rolex are big companies, who must charge taxes, so that was why they could offer VAT refunds.... but as his inventory came from private, local transactions, he could not. So does this mean you are not paying taxes to sell this inventory through your business?? Would have I been charged VAT if I purchased the watch from you? Would I buy something out of your shop but consider it a private sale?? Aren't you charged taxes on your business' inventory? I surely am no expert in Swiss law but something did not seem right.... And with these inconsistencies, we parted ways. So overall impression is the shop's wide variety and good price points are well worth a visit but know what you are getting into, going in

Used to be a high class place with good Service…read moreHorrible Service And have a new Octo watch that has had to be repaired 4 times since purchase 2 years ago Junk

Pretty standard souvenir shop selling the standard stuff. Here in Switzerland that includes coo-coo…read moreclocks and Swiss Army knives. We wanted to buy engraved Swiss Army knives for family back home. It was going to take 1.5 to 2 hours to get them all done, so we arranged to come back the next day to pick them up. We bought 12 knives, and got a small discount on the bunch. We returned the next day and they were all completed as requested. Staff was pleasant and very helpful.