Nice range of sports training videos but small-time, local operations! They advertise as an online distributor but aren't ready to support that!
I was looking for a few baseball coaching DVDs. I called the 1-800 number and was put through to the Sports Director (?), who was helpful - nice!
I then went online to order (and noticed a blurb from a "satisfied" customer in Belgium who received his order promptly!). I put in my order on a Saturday and chose the 2-4 day "Best Value" delivery option. I had a practice the following weekend (Sunday) and felt that would be enough time.
But NO#!@! The tracking number I was provided indicated my order wasn't processed and shipped until Monday. Although it was "due" to arrive on Friday, by the end of day Friday, still no package. I send an email and called to follow-up and oops - the office WAS CLOSED (open only until 5 pm Central time). AND IS NOT OPEN during the weekend!!
Huh? What internet retailer doesn't have ANYONE answering the phones or responding to email over the weekend? Not even Saturday?? So, I had my baseball practice anyway but am disappointed.
I'm not in the same time zone (but continue to get their mailers anyway!!)and I don't think they're ready to support a Customer like me. Too bad... read more