I was in a room on the 3rd floor east, and I was treated so well from my start in the emergency…read moreroom by Meghan and Belinda to the entire staff on third floor east by the nurse Nicole Hamma to Jennifer Kleinkopf and Danielle. They were at my bedside instantly and were always so pleasant and caring. (Don't let me forget Maria.) My five days experience was the best. Thank you Norena S.

I was in St. Charles Hospital with Covid in January of 2021 for five days. I can't write the…read moredetails of what happened to me because it's being investigated but it was the worst experience of my life. It's an experience that took me five years to talk about because of how traumatic it was. The treatment I received by the ER staff could be compared to a horror movie. I would rather die than be treated by St. Charles again...that's the level of bad I'm talking about. I can't believe such sadistic people work in Healthcare. That's a thought that keeps me up at night. I would never say that every doctor and nurse at St. Charles is bad. I'm sure a lot of caring people work there but not the people who treated me. I know a lot of people in Healthcare and I respect them and admire the work they do but that was not my experience at St. Charles. I don't know who is responsible for hiring but they need to re think their choices! Hands down the worst experience of my 57 years on this earth. Go to St. Charles ER at your own risk. Don't say you weren't warned!

While I was in the rehab portion of the facility, I have to say the staff was very nice. However,…read moreyou are mixed in with nursing home patients, both with dementia and violent behaviors. I could not wait to get out. While I was there a patient was groped, there was continual yelling and screaming, and one of the nurses was bitten while another was slapped. This was not a good environment for patients like me who were there for medical reasons only.

Patient was discharged to the hospital without notifying the family. Family went to the facility,…read moreand the patient was not there. I spoke with the director of nursing who initially said that it was the hospital's responsibility to notify the family then later stated that the only family member listed to be contacted was actually notified. That did not happen. This staff member lacked professionalism and was rude during the entire conversation.

Best Nursing Home & Staff - St. James Rehabilitation & Healthcare Center…read more St. James is truly the best nursing home with the most caring and dedicated staff. My best friend always goes to St. James, and while my father is in another facility due to needing more supervision, I don't feel they care for him the way St. James cares for my friend. The attention and compassion at St. James are unmatched, and they even offer iPad calls, something many other facilities don't provide. The staff is amazing, and I truly believe that comes from strong leadership. The head of this facility, Cristen Wei, was our case manager years ago and was promoted to Administrator. Because of my loved one's needs, we have used this facility for years, and I can confidently say I love all of the staff and absolutely adore Cristen. She is the most patient, kind, and compassionate person, and it's clear that she has created a culture where the staff goes above and beyond for their residents. Thank you so much for everything you have done for Mike and me! We are forever grateful! Love always, Mike & Loriann

It's hard to put into words the experience we/I had. My mother in law spent her last days on earth…read morein this "crap hole". There are just too many episodes to mention ALL in this review. And honestly the pain is still so raw from losing her. There is not enough staff and those that do work there have become so complacent to what is happening around them they don't even notice or care about the woman sitting in a wheelchair completely shirtless!Screaming! Crying! In a soiled diaper! Sadly this is how I found my mother-in-law almost every evening. As soon as she heard my voice she'd calm down. Which leaves me to wonder, How long was she like that?! When she needed to be attended to, the buzzer was useless! I actually had to call the front desk with my cell phone from her room to get some help. I use the term "room" loosely. It's a bed. That's it. I don't care if it's dementia, Alzheimer's or Rehabilitation for a hip replacement Each resident simply needs to be treated with respect so they can hold onto whatever dignity they may have left. As mentioned in another review, family members need to be with their loved ones as much as possible, so they can advocate on their behalf. God only knows what happens when we aren't there. The unexplained bruises...Even if she fell out-of-bed, it is Inexcusable! Mom was in the facility next-door as well.... I can say the same for them. Absolutely disgusting. I have photos - videos and a daily journal. When the time is right, they will be reinforcement! I am emotionally scarred from the experience of watching my beautiful Mother in law slowly die. Our health care system is broken. "We don't have enough staff" is not acceptable justification for the lack of care. Our society needs to RESPECT our elders! It's the what they deserve. What every human being DESERVES. These facilities are about profit and bed/patient turn around. I pray everyday that she didn't know or understand what was happening to her because it was just so horrific!! Completely heartbroken. Rest In Peace Mom.

Having a hard time scheduling therapy that my doctor recommend.Front desk doesn't pick up phone and…read moreif you leave a message it never reaches the right person.Very frustrating to deal with if you need therapy for a serious injury.I think they prefer handling minor rehab from surgeries.We left a message with the desk that we'd like to speak to the head of the department and he didn't have the courtesy to call.Our assigned PT said "well,you're going to be coming here for a long time".How's that for positivity.

my father was here least year...they were the most compassionate nursing staff and he received the…read morebest of care

the nurses and doctors were helpful and pleasant. The nurses aids are terrible. First it took them…read moreabout 3 weeks of complaining daily to give mom her dentures, hearing aid and glasses. She was eating with no teeth in her mouth. wh changing her diaper, stool was left in her diaper and vaginal area where I had to take off diaper and clean after aid. This went on for weeks as well. There is no such thing as low sodium diet and mom has been not 1 working kidney and heart failure which makes it dangerous for her to have too much sodium. The food is also really bad and cheap. Chicken consists of a chicken patty, and lots of pork being served without choice but a sandwich. The physical therapist deprives my mother of the time allowed, so she hasn't made almost no difference since she came in 4 weeks ago. Mom isn't Mobil and can't teach anything by herself and after I leave everything is removed in front of her so she can't get a drink of water, a snack, her tissues, her books to keep busy or anything else. When changing mom's room they left everything of hers, including what will keep her from falling out of bed, in the hallway. I came in at 7pm and had to put her room together to keep her safe. If thinking about coming her I would say don't if you care about your loved ones!

My mother stayed at Smithtown Center for a year and a half as a dementia patient and later, a…read morecomfort care (end of life care) patient. The staff always kept me well-informed about my mother's health. This is key for families of dementia patients. For this kind of care, it's the staff that matters most. The key players are the unit coordinators, and we had great ones: Kelly and Jenna. Both were very patient and attentive. Jenna eventually felt like a friend of the family. She took a personal interest, and went above and beyond to resolve issues in my mother's care along the way. I was there constantly during one period of time, and really saw how things work. I was amazed at the quality and number of people involved in my mother's care. Besides the coordinators, I was very impressed by Supervisor Marilyn; NP Liz; Night nurse Christen; Med nurses Garcelle, Angie, and Danielle; Aides Carline and Christia; OT/PT's Gary, Pierre, and Jennifer; Speech therapist Ann-Marie (regarding chewing/swallowing); Social Worker Donna; Recreation assistant Jennifer (who helped me Facetime with my mother when I couldn't visit); and Violetta (who *tirelessly* kept the whole unit clean). Pretty much everyone really knew my mother and the details of her care! My mother REALLY did not like taking medicines, etc., but the team displayed some amazing skills in gently getting her to cooperate. The comfort care period here went much better than home hospice care would have. The team took care of all medications, cleaning, laundry, and other tasks so I could just be there for my mother emotionally. In all, Smithtown Center is staffed by a large team of very nice people who were very helpful to my mother and me. Thanks, Smithtown Center! One last thing is, that in comparing notes with others, I learned that Medicaid patients got the same, high quality level of care as the self-pay patients.

I was always treated with respect and concern for any physical issue…read more Every assistant and therapists were friendly, always asking questions and making sure I was comfortable. I am now in a better place Physically. I would not hesitate to go back to The Port Jefferson Office for anything. Thank you! Lydia

Was not a fan of this place. Wasn't good vibes and felt they neglected to listen to me and really…read moreaddress my concerns about my injury and recovery.

I needed PT at the beginning of 2023. They billed me over $2500 for 3 half hour sessions and one…read moreconsultation. That's almost $850 a visit! When I questioned their rates, they told me this was the going rate. I had to stop becuase I couldnt afford their prices. Also when I was there the exercise equipment was never available. Not sure how they get away with these outrageous prices!!

I came to rehab for disc herniation in my neck.Kim,Danielle,John and the entire staff are very…read morefriendly and excellent in what they do.I haven't felt this good in many many years!I highly recommend them for any kind of physical injury

My husband was at Luxor for more than 8 weeks and we were very pleased with his care. The staff was…read morealways friendly, caring and willing to help. Nurses Sophia, Shannon, Shawn were great. The always present Sophia was on top of any medical needs my husband had and always available for questions and concerns. The nursing assistants work very hard. Thank you to Rose (wonderful), Lisa and Amanda. I cannot forget to praise physical therapist, Joon and occupational therapist Jackie. They were so kind and patient with my husband. The food was very good and plentiful. The dietary staff was very accommodating and concerned. Lee and Clare were the friendly faces that greeted me each day. And, of course, the lovely Fiona was always present in the cafe to offer a cup of coffee and a treat. Thank you to Avi for being so friendly and concerned. I am sure that I have forgotten to name every person who helped my husband, but I want to say thank you to all of you!

Stay away from this place. Once you are admitted, they make it extremely difficult to get out. I…read morewas held at LUXOR against my will. Dr Patel, their in house physician overdosed me on blood pressure medication. I had to sign myself out AMA. Against Medical Advice. By doing so I forfeited any personal home care that I had. My nephew ordered an Uber for me to get the he'll out LUXOR. I got home extremely weak and dizzy. I just wanted to lay on bed and sleep. My room was very bright and when I crossed my room (about 8 feet ), to close my blinds, I passed out. When I came to, my cell was on my bed I called 911. When them police and EMT's got me into a wheelchair, I passed out two more times b4 they got me onto the gurney. Once admitted into St Catherine's, they told me that if I had just gone to bed I would have died due to the overdose of medication prescribed by Dr Patel. I will post and repost daily here to hopefully keep someone, anyone out of LUXOR

Fantastic care, support and empathy for all residents. Our Veterans are in the best possible place…read moreto receive exemplary care.

There is an issue with nurses and aides not coming into work or not enough to cover the floors. On…read moreseveral occasions I entered to see people pleading for help and they were ignored or told Ill be right back. My Dad was pleading for help when I walked in and he was being ignored as was several other veterans in wheelchairs. The group phone calls are a joke because they are only meant to appease the family and never had the actual doctors or therapists treating on the lines, just people reading charts. The medicine was changed without notification to his treating doctors. I searched for an aide to help and was told Im not assigned to him. He ended up in the emergency room in critical for dehydration. I cant imagine those that did not have family checking on them. These veterans deserve more than this.

Was recently a patient doing a short stay there for a needed procedure. They were very friendly…read moreprofessional and easy to work with right from the start when they booked the appointment. On the day of everyone was equally kind and professional. The admitting front desks were quick and easy to check in with. Every nurse at every step was so kind and reassuring. They were very careful and followed all procedures to ensure I was the right patient receiving the proper procedure. Even the transport staff (I think one was Jose) were so kind and did a great job keeping me calm by kindly making small talk. Nurse E. Wolff was wonderful and advocated for my wishes for me so that I could relax for the procedure. She checked in with me about directives id verbalized earlier to ensure I was receiving the kind of care I had asked for. The radiologist/tech Andrew S who operated the Fluoroscope was also excellent and kind. He made sure to add as many warmed blankets as I needed to stay comfortable in the cold room before the procedure and was obviously beyond competent and skilled at providing the imagining. Dr Benjamin Raj and Dr Giovanni Santoro had wonderful bedside manner. They were both extremely professional and informative while keeping me reassured and calm. Both were so kind and did an excellent job. The recovery room nurses were also very kind and helpful and great at their job. Overall the staff exceeded my expectations. If you need a procedure at this hospital I hope some anxiety is alleviated knowing that the staff there is kind and helpful from a human to human perspective but above all competent and skilled at their professional roles.

Terrible hospital I wouldn't send my worst enemy here came in by ambulance for chest pain at…read more12:35. It is now 6 AM and the came in to see me.