I really wanted to love this place, because it came highly recommended from a friend. The owner was great on the phone and communicated everything! However, when I picked up my balloons, I was very disappointed.
Some of them were not even completely filled up. They told me they were damaged. I was out and about all morning... Why did they not call me for a replacement? Zero communication.
All of the ribbons looked really weird as well. Some were curled, and most of them were just left completely undone. Four of the balloons only lasted an hour. They told me they couldn't use high flow because of the confetti. Why was I not told that when I dropped them off? And I'm just shocked. Usually typical helium lasts more than an hour or two. But these fell immediately.
I was also very disappointed that I paid for four floor height bouquets. I picked up four table height bouquets. I wish they wouldn't have bagged them up before I was able to look at them. But I didn't even notice that the entire order was wrong until I got home. I felt like it was a waste of time at that point after how little they had communicated on everything before.
The price was good. My son was happy. But I'm very disappointed.
The communication was like nothing when I first talked to the owner. Everyone at the shop seemed like they were more focused on an event the shop was having that day. Not their actual customers.
I'm really not sure if I'll work with them again. And I was really hoping to find someone local for all of my party needs! read more