I brought my mower over from Maine in 2019 - it was given to me by a friend who had bought a riding…read moremower, to replace the Craftsman Mower I had purchased in 2004 which was falling apart more and more each year. The seasonal tune-up was very cheap in Maine, but each year they actually made my mower worse. So when I brought the replacement mower to PA in 2019, I used it to mow my lawn throughout 2020. Toward the end of the season, the blade had begun literally tearing up the lawn rather than cutting it. I decided to get a tune up ahead of the 2021 spring season, and I compared prices - Although all of the locations asked for more than I was used to paying, South Hills Mower had the best price, the quickest turnaround, and the most confidence of anyone I spoke to. So, I brought it in. They gave it a tune up and replaced one of the filters. I don't know how long it had been since the filter had been replaced, but it clearly needed it. They also sharpened the blade and did all the other spring tune-up stuff that needed to be done. Not only did they not make it worse like the idiots who did my tune-ups in Maine, but it operates so much more efficiently now. It doesn't tear up the lawn - it cuts. Before the tune-up, I could mow roughly 2/3 of the lawn before it would run out of gas and I had to fill the tank back up. Now I mow the entire lawn on one fill up and still have enough to mow an additional 1/3 of the lawn next week! They essentially doubled my fuel economy with their amazing tune-up. In general, I find the costs of these tune-ups to be prohibitive. I can get a new 21 in cut deck walk behind mower with a Briggs & Stratton engine from Home Depot for around $200, so paying $75-$90 for a tune-up seems a little excessive. But the work that South Hills Mower does is worth the price if you don't want to buy a new mower every 2-3 years (I don't.) You won't likely find workmanship this good at this price anywhere else in the South Hills. I recommend this business highly.

Great service and my misery is running like new. Will be bringing it back next year for sure!!read more

Sean and the entire staff at M & R were very helpful and courteous during the entire buying…read moreprocess. I was able to handle most of the transaction over the phone. Just don't make the mistake of walking in with a smoothie because everyone will ask you where theirs is at... Five 's. Thank you M & R.

Very poor Service. I have my 1850 in for repairs since March 27th. They said they would call me…read morefor updates. They never did call. I stopped in for the last three weeks for progress and all I got was excuse of parts ordered. I check another dealer and they had all the parts in stock or 5-10-day delivery. Will not buy another tractor or other equipment their again.

Great service at reasonable prices. This woman knows what she's doing and there's always a…read morereasonable turn-around time. I've been taking my small yard machines here for years.

Spent 100 dollars and nothing different with mower still won't start always bad gas I have 3 other…read moremowers using same gas and no problem I don't recommend this place at all

whoever is running this facility he is very mean to customer. when i call this guy that my friend…read morewould bring mower to repair he aggressively asked me why didn't he call me either and cut the phone. I hadn't expected that rude behaviour to customer. not recommended for anyone

I bought a GreenWorks electric mower on amazon. After 2 years, it would not start but it was…read moresupposed to be covered by a warranty. The 'warranty' repair shop that Greenworks first referred me to told me it'd be three weeks before they could even look at the mower. Well, that's not going to work when the lawn is already starting to look like some kind of a wild nature diorama. Enter Steel City Mower & Plow. These guys knew right away what my mower's problem was, they got me in right away, fixed it right away, and were even able to take care of all of the repairs as covered under warranty. They're friendly and easy to talk to. Very happy! Pro tip: When you come in from Library Road, go down the driveway in between the buildings; they're in the back on the lower level.

Dropped off an item to get it repaired, I was told I'd get a quote in 1-2 days max. I called back…read moreweekly for over a month, left voicemails and only once was I able to get a hold of someone. I was told Brian would call me back. A week later I call back, they tell me they "just" received my part and they could fix it. No apologies, and no reasons why no one ever contacted me. Told them I would just pick up my item and take it elsewhere, Bill tells me "but I just told you we have your part". Also tells me when I tell him it's ridiculous I didn't hear from anyone in over a month "I agree to disagree". They look like you do plenty of business, so taking my business elsewhere won't really affect them, but I just couldn't give them my business. There's a ton of competition out there, I'd suggest finding elsewhere to go.

I have used this service twice with very good results and service. Highly recommend.read more

In this day and age of Amazon Prime and big e-tailers, the only benefit of using a small locally…read moreowned independent power equipment dealer like this is for the support they offer after the sale. Town and Country Lawn and Garden offers no such support and actually made it considerably more difficult on me to get product defects dealt with and addressed. I recently moved to the area, decided to check out Town and Country as they were the local power equipment dealer. Within days of learning of their existence I purchased a $600 Stihl chainsaw from them. There were some red-flags during the purchase process, notably they had to get a tech from the back to even sell me the chainsaw. The tech also kind of threw out cliche phrases and some outdated preconceptions about the m-tronic feature of the saws I was looking at. Still, I decided to go through with the purchase. Right out of the box the saw gave me issues, demonstrating well-documented hot start issues. I battled the saw for 6 days in the woods trying to work through the issue, resetting the "computer" and trying different starting and cool down. procedures. After exhausting all avenues at home I begrudgingly brought it back to the dealer, abandoning the work at home I needed to get done. The lady at the counter was immediately defensive offered zero reassurance that they'd get me taken care of on this $600 saw I bought from them less than a week prior and yet to get a single day of proper use from. She brought a different tech out from the back to hear about the things Id try and the exact symptoms I'd experienced. I was VERY careful to explain the exact way to replicate the problem reliably. I didn't want to get a phone call a week later saying the saw "worked fine for them". Long story short, they failed to fix it. They initially misdiagnosed it, blamed Stihl for sending the wrong part and even at one point tried to put an outdated version of the m-tronic control unit on the saw and give it back to me. That plot was thwarted when the Tech Supervisor at Stihl realized I knew the difference and would be able to tell they put the wrong part on. All the while, Town-Country never called me to update me. I had to either call them, or call Stihl to get updates. T&C actually told me at one point they simply did not have the time to call their customers with updates. That's really all you need to know about this place. Eventually Stihl asked Town-Country to refund me so they could get the saw back to R&D to figure out what was wrong. I decided to roll the dice on another Stihl, and bought the same saw from another dealer a little further away. That dealer has been much better to deal with and I've already bought several more Stihl products from them without issue. Avoid Town & Country if you value your time and money. I can only imagine the headaches you'd have with them if you bought a tractor or bigger piece of equipment.

Purchased $400 Twin bagger for cub cadet lawn tractor. In spite of bringing manual with me, which…read moreincluded part/model number of the bagger, the counter guy at T-C insisted the bagger he was selling me was the correct model even though it was different from the cub cadet manual. You guessed it. Wrong bagger. If you have an older model cub cadet (mine is 2009), the current model bagger won't go on. Instead of going back to town-country, I phoned cub cadet, they are sending me the correct parts for free -- not paying for shipping either. Kudos to cub cadet. In the end, I got the problem fixed free, but the delays, the time on the phone, the rudeness of the town - country employee, etc. are the reasons I give only two stars. I don't even know what I'm giving them two stars. I had a lengthy discussion with this T-C employee about whether the bagger he was selling me was the correct one, he assumed I needed it installed by them instead of me installing it myself (it's an easy install), whether I knew the year of my tractor...he was very condescending/rude and he treated me like I was ignorant. Be ready for that too, ladies (there were other men in the store and he had a distinctively different communication style with the men than he had with me). Next time I need parts or accessories for my cub cadet I will go to a different distributor.