Excellent health care providers and adm. assistants. They take good care of me. I see my PCP and…read moredentist.

Doctors don't care about patients, everyone is more focused on billables and money. The same…read moretreatment always comes with a higher bill each time!

Villa Michelangelo is a mis-managed property. The Annex elevator goes out of order for 2-4 days at…read morea time. The floors, which are washed, are done so in the middle of the day when there is heavy foot traffic/ Management is unresponsive to emergenies when it comes to the elevator. They claim to not be able to afford to replace the elevator, but they have funds to buy additional properties and to be able to rehabilitate them Villa Michelangelo not only allows smoking, it allows marijuana smoking by people who do not have doctors permission. There are people who hold units in which they do not live but use them as "Crash pads" for relatives and friends.

politics play a huge role in the timely manner in which you are seen. I wore a Trump shirt…read moreunwittingly one morning and was told because I was 5 mins late I would be pushed back all the way to the last appointment, ever since then this pcp dr Kim has been dicking me around making me wait hours even though I showed up earlier than the requested arrival time.. I have been looking for a better office because of how terrible these people have been toward me but j also gonto there substance abuse program which is amazing. no complaints about the staff there's. but I just find it odd that after years of me going there they see a Trump shirt and now all of a sudden I am dicked around EVERY TIME I have a medical issue. it's terrible

Everything if you want to get false diagnosis, lose your baby or get trash care come here. If you…read moredon't then seek your care and primary care doctors elsewhere. If I could put ZERO stars I would

The kindness and the care they showed was amazing as if we've known each other for years.read more

Love my doc but getting an appointment is a MISERABLE experience. Just trying to get an annual…read morephysical takes a year's wait. How is this even right??? Why have insurance and why have any type of preventative care in place if you can't see the doc?

I have been going to BIDMC for several years, My Physician (Dr. Deroachers and her staff actually…read morelisten to you. I have also have had surgery. All successful and pain free. Nursing staff is very good taking care of their patients

Really truly can't say enough good things about this office. Dr Li and Jenny are just incredible…read more He has one of the rare amazing bedside manners that as someone who works in medicine myself struggle to find even in my own coworkers or my other doctors sometimes. Plus he is just so so knowledgeable or he knows the right people to refer you to if he needs to. There's a lab onsite so you don't have to travel to the main hospital for that. I've had my fair share of health issues and I always feel welcome and safe and understood here. Oh and they're always running either on time or early, I've never had to wait. Wicked responsive on patient site too. Location is nice and easy to get to and has security before the elevators which is a nice touch in the area. So glad they take my newly changed insurance, I was almost willing to pay out of pocket to keep coming here!

I've been a patient of Dr. Ramos for many years. She is a fantastic doctor! She really cares about…read moreher patients. She doesn't rush you and takes time to listen to you and talk to you. I've had other doctors and she is really the best. Makes you feel comfortable and remembers things that you tell her. Only thing that wasn't great was sometimes its hard to get an appointment or you wait a bit but thats typical everywhere I've found. Her nurse Beth is really nice also. They actually make going to the doctors not so bad. The office is great cause it is associated with Mass General. Great hospital. Moved out of state to NYC and I really miss the wonderful care I received. Hoping to move back and be her patient again one day!

I made Dr. Ramos my primary care physician before ever meeting her. I LOVE her. She is so nice and…read morehelpful and willing to take the time to explain everything in detail. She wants you to ask questions and doesn't seem to judge anyone. The first time you go is really just for a consultation so I had to make another appointment for a physical. The only problem with that is that the appointment is in May because she is so busy! Her nurse, Beth, told me that she will return my calls (if I call) and really be my contact because Dr. Ramos is so busy. But I am hoping that isn't an issue. Also, the convenient North End location means that if I were to ever get sick, I wouldn't have to travel far to see my doctor. Although getting an appointment with her might be an issue...

Was at the emergency room, WORST place in the entire world to even try and seek emergency medical…read moreattention. Also while there was told that you "can't use the restroom, you have to wait until called out back", like what?!? I've never been told I cannot use a restroom, especially not at an emergency room.

Subject: Complaint Regarding Receptionist Behavior - Dr. Michael Goldensteun's Office…read more When I called to reschedule, Hannah was extremely rude and unprofessional. She raised her voice, repeatedly interrupted me, and spoke over me when I tried to explain my mother's situation. My mother does not speak English, so I am responsible for handling her appointments. Instead of assisting me, Hannah used a disrespectful tone and made the process unnecessarily difficult. Although I answered her questions politely, she continued to speak in a demeaning manner and kept interrupting me. At one point, when I paused to let her finish what felt more like a lecture than assistance, she abruptly hung up the call before I had the chance to finish. This type of behavior is unacceptable, especially in a medical setting where patients and their families already feel stressed. A receptionist is often the first point of contact, and kindness and professionalism are expected.

A recent survey of best hospitals in the WORLD (2025) ranked MGH as number 6…read more We had nothing but good things to say about our experience at MGH. The professional way of dealing with patients, their logistics and setup, their green spaces to rest and relax, the care, etc....all had been top notch. Their internet portal was also very user friendly. Things could be seen and could be found very easily. Very transparent. It was an excellent experience.

This is a really horrible place. I would suggest r u never come here. I say this asa a…read morephysician!!! Really poor patient care. Good nurses. Dreadful experience. Have to get own supplies! Can not believe it

Nice facility and a great substitute while we've been long awaiting for the Northend Waterfront…read morelocation to be completely renovated. This Charlestown location can be quite far from downtown Boston, hence a bit inconvenient, but it was a necessary and welcoming substitute for getting your regular six month dental checking every six months -- again, since the Northend Waterfront location is undergoing some restructuring/reconstruction. Front desk staff are very friendly, friendlier than the Northend, I must say. Overall, highly recommended!

This is such an amazing place. My hygienist is the absolute sweetest person. I've met with two…read moredifferent dentists and also love them equally! It's rare to find an entire dental clinic that is so competent, up to date, and enjoyable to go to. I used to have an extreme fear of the dentist, as I've had many bad visits in the past. Once I changed to this place though, I actually look forward to going. My dental health has improved significantly since attending.