I had occasion to take care of some business here @ social Services and was treated very nicely by…read moretall thin gentleman on the left inside of the entrance, by Tameka behind the counter, and Briana, at desk 12. I was impressed that with all the nasty people coming in and out these people treated me so very nicely. Thank you for the super nice treatment! Donna

The workers try their hardest to help. It's not their fault when things don't turn out the way you…read morewant them to. So please, don't take it out on them.

Walk in, no appointment, my first visit. Parked across the street where dollar store was located…read moreand entered DPSS past 11:30a. I was seen fairly quickly but likely due to my uncomplicated request. When I left near 12:30p, there was a line out the door with security limiting access inside due to capacity. Security kept the limit of people inside comfortable for everyone. I came at the perfect time, and recommend considering arriving before employees take their breaks for lunch. This location seems extremely busy, and long waits are likely common depending on your situation. With an ever revolving door of people coming in requesting help, employees look spent and over it. I don't blame them, but it was a little depressing once I was called. Most people waiting inside were in good spirits, but the energy of employees behind the glass were over it and again, I was gone by 12:30p. They probably get some out of pocket guests often. The welcome crew that guides and hands your numbers were in better spirits, they really do set the tone for everyone coming in. It can't be easy, so I appreciate everyone that made this experience so seamless.

This is the worst office I've literally ever been to! I'm vision impaired and mobile disabled and I…read morelet the lady know that's short with grey hair and glasses she has no communication skills and has a smart Alec attitude. I can't stand for long periods of time asked for the ADA window and she laughed at me that's so un professional! I truly don't know how this office is still operating and how Latinos can treat other Latinos as if they were prisoners. I typically go to the office in Glendale where the service is amazing and your talked to like a person not a criminal! Yall need different personnel ASAP I don't ever recommend this office go elsewhere

To live and die in L.A., it's the place to be You've got to…read morebe there to know it, what everybody wanna see... Upon entering off Figueroa St you'll see two lines to your left, one for birth the other for death. The forms off to the right either for birth or death certificates. Once you complete your form you'll have two lines. Service is very quick I was in and out with the birth certificate in less than 10 minutes around 11am. Plan your day to avoid the LA traffic jam then enjoy your day in LA. Both parents do not need to be present to obtain a birth certificate. Parking available in the structure or street meter. If meter parking is available I suggest that one as you typically won't be there long. So if you live or pass away in LA this is a place you'll have to be at. Don't worry you won't wait in traffic like on the LA freeways at this spot. God bless

They ignore anonymous complaints. Even when not anonymous, they don't do their jobs. I reported…read morerats in my building ceiling (common shared indoor hallway ceiling) where you could see the foam tiles chewed away at almost every corner, and many round urine stains. I specifically reported that they were in the ceiling, I can hear them running in the evenings. The county inspector came over, notified the building manager days before coming, and said she saw nothing. Of course, the manager quickly replaced the foam tiles, painted them, patched them up and vaccuumed the floor. There were still signs - some urine stains and some chewed corners of tiles- but when I asked if she had seen that evidence, she said it was only in her "job description to look down for rat feces - not to look up." I was amazed... I asked specifically for her to look into rats living in a ceiling space and it's not in her job description to look up? What a sad excuse. It's disgusting that these employees don't do what's morally right, and they get paid big $. Why would you announce that you're going to do an inspection so the builing can hide their evidence? Why wouldn't you look up? You expect me to believe that there's a job description that says don't look up? or barely shift a tile to see the rat nests/feces? I offered to do this myself in her presence and she refused to come back for me to show her the feces. Tax money laundering at it's finest. What is the point of this department if no one does their job? Not even the supervisor cared when I called in. She could hardly speak English, and didn't care at all. Her job security is off the charts.

So far it's been a while since I've been to this office, but they have always been helpful to me.read more

Security's rude asf, i can in at 10, didn't leave till 12, and with this being my first time…read more Coming to this location, i can say i wont come here agian, the entrances are all over the place. And everything's seriously a mess, and it's just hot. definitely don't recommend coming here especially if you dont want your day ruined.

It actually was smooth a half hour altogether. Yeah there's always someone screaming in line but…read moreI'll come here versus MacArthur Park geez. Don't wanna be stabbed w a needle. Anyway they helped me figure out MediCal which I still have to fix. And hooked me up w a new EBT card cuz mine was stolen. That took five minutes only. I'd say about half the people here had their wallet stolen so they're used to no ID if that's the case. To me the most stressful part is walking past all the ppl selling stuff outside. Like wrong location guys we are all here BECAUSE we are broke

This is by far the worst dpss office I've ever been to. They talk to you like you're stupid and…read moreworthless. They don't help you try to call you case worker for more information on a paper or need clarification they don't answer you go to the office and they don't help. Thank god for online services cause these MF dont f..en help for s...t. I'd rather risk everything at the MacAurther park location cause this building is a f...en joke. Oh and on top of all their problems for Past 3 months I've been waiting for my physical papers for the SAR7 and it just showed up.

Just another day, like any other... However, an #angel met me after the security at the door…read more.. What I had been inquiring and still acquiring, #help came in floods... Though, not in their job description, this #Angel helped where I never thought possible... Boy, I could had used this competent, professional, kind help when I first walked in those doors... #Kindness, makes all the difference. #Merci... ;)

Cute pit bull out front. Didn't go inside. Nobody was rude. But i have PTSD from social services so…read morei can't give this anything above 1 star. if you see the pit bull tho ur lucky

My name is Fred Voigtmann, and I am an immigration attorney that frequently attends interviews at…read moreUSCIS LA. I would like to acknowledge Officer Minisee for her professionalism, patience, and kindness. Based on my experience in attending interviews at numerous USCIS offices in the US over the last decade, Officer Minisee is excellent at her job. She appeared very knowledgeable and thorough throughout the interview and went above and beyond in taking time with my clients. Officer Minisee's pleasant demeanor towards applicants is much appreciated and should be commended. Thank you.

No parking at a federal building? What a joke. There's little to no accessible parking nearby, and…read moreto make it worse, they don't even validate your parking slip. For a place that people are required to visit for important matters, you'd expect at least basic accommodations like parking or validation. Poor planning and frustrating experience overall.

Good morning. I know DPPS get much bad reviews. I'm an older Native American transgender that has…read morebeen getting benefits from this location. They were very helpful and helped me get my disability benefits. I'd like to thank all of my workers of different nationalities. They respect me as a Native American transgender. Thank you Los Angeles DPSS. CINDY...NATIVE QUEEN

Gave a ride to a 30 year plus friend here who is down on his luck and needed a lift to this…read moremonstrosity of a building today. My friend, who I'll call Mark, has been a standout citizen with a good job for the better part of that time period. However, after a series car accident led to a litany of unfortunate events after which the loss of his job and ultimate marriage were both direct and indirect results, he is in need of County health insurance-better than none. In any case, this is another one of those reviews where things are what they are. The sheer numbers of people waiting both inside and outside the building or enough to blow your mind. If people don't believe we are in an economic crisis of epic proportions, all they need to do is spend a few hours here, or other locations I'm sure of it. The workers here appear to do the best they can, but quite naturally they are overwhelmed as well. Be prepared to spend half a day in here unless you have an appointment, which thank God he did.

I attempted to visit this office last Friday and it turned out to be closed. A security guard said…read morethat it was closed indefinitely. So please do make sure that it is open before trying to come here.

You can never get anyone ever on the phone. 3 months and I cannot get through to a human being?…read moreDoes anyone actually work there? They should hire a lot of unemployed people to handle the phones and emails. It is a SH*T show.

My rating is not indicative of all areas of this City department. I have nothing but good things to…read moresay about all of the inspectors I have encountered. From a landlord AND a tenant's perspective I give them all 4-5 stars. I spoke with one earlier this week and he was 5+ stars. #Fabian G! Now the helpline. That needs work. Earlier in the week I called and there were 63 callers in front of me. I had to leave a callback number. Okay, 63 is a fairly high number. Today I called and there were 21 callers in front of me. I wanted to wait. No option to wait. How can there be 21 people waiting, but I can't wait if I want to? Blank stare. Is 21 the cutoff. 22 no go? Anyway, once you get someone, there aren't very helpful or knowledgeable. You will have to ask to be transferred to a supervisor, but the supervisors don't pick up the phones OR call back. As a landlord, I'm paying for this. There should be more of a balance between the benefits for tenants and landlords. Specifically with working through issues that are contained within the RSO. By the way, the LA County Consumer Affairs people - they pick up the phone. #LEVELUP

This agency double billed me ($201.50 x2) for a service visit. I paid the full bill anyway, within…read morethe deadline, using overnight delivery that they signed for. I had a copy of the cancelled check. They then, charged me a late fee $503.75 stating it was not received on time. I filed an official grievance, and sent them copies of the signed delivery receipt, for the check that was sent, and a copy of the cancelled check. They sent me a letter denying the return of the late fee with no explanation. A total overcharge with all backup paperwork of $705.25.