I really like the provider at this office, but the front desk staff makes the experience extremely…read morestressful. I arrived on time for my child's physical with the school paperwork ready, but I was told I could not proceed without bringing her shot records even though they already have them in their system. When I asked why, I was told it takes too much time for nurses to look through the chart. I was even told I could pay $10 for another copy, even though I've already paid before. What makes this worse is that their own website says shot cards are required only for "vaccine-only visits", not for physicals. Yet the front desk insists on this as if it's policy. When I asked for a higher-up, I was told the same thing, and the staff made me feel like I was the problem. I even got scolded for saying "damn" out of frustration. The provider is wonderful, but the front desk and management need to improve communication and customer service. Parents shouldn't be made to feel this way, especially when the clinic already has the records.

Poor unprofessional front end service. Need to replace front end idiot. We had a 2:30 appointment…read moreand were texted to arrive at 2:15. We arrived as instructed per the text received only to be told they could not see us. We should have arrived at 2:00. After informing the idiot of the text stating the 2:15 arrival time. She stated they aren't associated with the text. Idiot staff member then proceeded to state we should know that for wellness checks we need to be 30 minutes early. Idiot how should we know of a policy not informed to the public. Customer Service is very Poor.

Kind, empathetic, took the time to listen. Dr Baoccalandro Diagnosed my husband's need for a…read morepacemaker. Referred him to a pacemaker specialist, had the surgery in under a week. Extremely busy. Can be hard to get in to see but we'll worth the wait.

Raj Patel and his office manager are two of the finest people I know. He is an incredible physician…read moreand man. He and he office treated my husband for many years and they were always eager to help with any problems. They visited him in the hospital during the last week of life and wept with me as they told their patient and friend "goodbye". I will always be grateful for the care and love you showed us. Laura Watkins

I have now moved away from Midland, but Dr. Raj was my doctor for over 15 years when I lived in…read moreMidland. He is a kind and caring man who gave me the best care possible. I am grateful to him for everything he did for me for the many years he was my doctor. I miss his wisdom and wonderful care. I've not found a new doctor in my new town that even comes close to giving me the care that Dr. Raj gave to me. Thank you, Dr Raj for the many years you worked with me on the many health issues that I had. I was Janet Lee when I was your patient.

Huge Scam. $300 for a visit. "I need to get medical records". Wait 3 weeks. No records. Call back…read more Wait 3 more weeks. No records. Call back. "The records we received aren't all that clear. We can't help you". What? So I am out $300 for nothing? "Yes". Giant con. I agree with the reviewer from earlier this year, "the lack of communication is unacceptable" is a good way to put it. This place is like a pill mill, but with no pills. And why are 25 reviews hidden on here? Because they're fake reviews. Don't waste your time and your money.

I've had it with this place. I've given them multiple chances, overlooking things that would annoy…read moreanyone, but I can't anymore. The lack of communication is unacceptable--emails, phone calls, even messages through the pharmacy go unanswered. They repeatedly require me to come in for the same updates, charging $200 each time. Each visit involves long wait times, understaffed teams, and unprofessional behavior from the staff, including the doctor. Their judgmental attitudes and expressions make it clear they're not interested in making patients feel understood. Instead, they make you feel judged and looked down upon, which is the last thing anyone needs in a medical setting. After countless attempts to reach out, I finally heard back, only to be told they wouldn't refill my prescription without another $200 visit. This is for a medication that costs less than $20 for a 3-month supply--but when you factor in the cost of these unnecessary visits, it quickly adds up. Now, I'm left to suffer through withdrawals due to their delays because I refuse to pay them another penny. This place is clearly more interested in money than in patient care. It's baffling how they have such high ratings. Fool me once, fool me twice--never again.

For several years, Dr. Suresh Prasad at Permian Basin Internal Medicine in Odessa, Texas, has…read moreserved as my primary care physician. His dedication and expertise have been instrumental to my health and well-being.Dr. Prasad is a direct and thorough communicator who ensures that I fully understand my medical conditions and treatment plans. He consistently goes above and beyond to provide exceptional care and coordinates seamlessly with a broad network of specialists to manage my ongoing needs.Furthermore, the practice is supported by a professional staff and his co-physician, Dr. Kalpana Prasad, who is also an outstanding clinician. The facility itself is expansive and impeccably maintained. I have the utmost confidence in Permian Basin Internal Medicine and will continue to recommend their services to anyone seeking high-quality medical care.

I moved from Dallas to Odessa in May 2022. Having been…read morediagnosed with several autoimmune diseases & seeing the same doctor in Dallas for 20 years, I was somewhat concerned about finding the right Internal Medicine Doctor to treat me. All that being said, my son, who is now 25, was diagnosed with childhood onset Type 1 Diabetes at the age of 7, and is the one who highly recommended Dr Prassad to me. He had nothing but praises for Dr Prassad a well as the entire staff @ Permian Internal Medicine Associates in Odessa. And lastly, as a T1D mom, when my son told me how stable his daily blood sugars have been, as well as his 3 month A1C checks all being within range, I was clearly elated! Dr Prassad continues to consistently monitor the many aspects of this disease, and plays a huge role on how my warrior son controls his diabetes. As for me, i have never felt as good as i do now. Thank you for touching my life. And I feel certain that any and all of your patients would agree!