HORRIBLE customer service. My family of four arrived 40 min early to make sure we got decent seats. The cashier even told us there were 100 seats available. Theater management allows customers to cut and push and because we weren't ignorant and we were being patient all these young adults show up and start pushing their way to the front of the waiting line. Long story short by the time we were able to get into the theater all that was left were front seats which give me motion sickness. So we decided we would watch a different movie if available or ask for a credit for another day. The cashier girl said she needed to get the manager to get us a credit, but the guy that came up to us (maybe the owner) was so rude and condescending. His EXACT words were "are there still seats available or no". He also tried to lie and say it was sold out and we kept others from seeing the movie which I know to be false. There is a way to speak to people with respect, however this guy wanted to fight. He was delighted to tell us no and that he didn't care. I am so disappointed that in our small community where we have all rallied to keep these small business running in this pandemic, this is how we were treated. This guy did NOT CARE one way or another if he lost customers. I am a big believer in the Law of Attraction. What you put out in the world will come back. So because of how awful these people are, that is why my family and I will never go back. We would rather spend the extra time and money to go to Twin Falls or Pocatello***Found out it WAS the owner. How unfortunate it is that he is the person charge of training his team such ugly customer service. read more
