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    keller williams Fox Cities

    keller williams Fox Cities

    (1 review)

    Would recommend ANY other realtor/realty company. Wish I could give a score lower than one star…read more We were to take possession approx. 6 weeks after closing to give the previous owner time to clear his things. At the time we offered more time, if needed. All anyone needed was contact and ask. It was never asked for. We tried to contact the agent multiple times to make sure this date was good as we wanted to schedule cleaners/transfer of utilities/internet. By the time we heard back (usually several days later, if at all) the cleaners were booked for other times so we were forced to go back to the agent what dates/dates would. We received no response. This pattern continued for weeks. When we called to confirm the turnover/possession so we could take vacation days, we did not hear back until the morning of that date and only by a quick text. By that time, we took a chance as we had already taken the time off work. What we found was the 83 year older working himself to death trying to get everything cleaned because he also been ghosted from the agent and did not have our contact information. He even tried calling the Keller Williams offices and they told him they did not have any contact for us. So we have a house that we can't take full passion of and an agent/agency doesn't communicate or support either the buyer or seller. Seriously, find another agent to represent either for the seller or buyer who is capable of behaving in a professional manner. Based on our experience, this is not that agency. They are horrible from the agents from the CEO.

    Cypress Homes

    Cypress Homes

    (22 reviews)

    We've been in our new home for one year. While we love the house, we would not choose to work with…read moreCypress Homes again, given their lack of responsiveness over the past year. We were initially drawn to Cypress by the high quality of their work. We worked with Josh, who was truly exceptional. We appreciated how responsive he was to our questions and concerns. He worked really hard to get us the home we wanted for our unique lot. The frustrations began when we transitioned from sales to project management. The project manager rarely responded to questions, and when he did, it was often with inaccurate or misleading information. The months of poor communication continued right up to the final walk through. It was visible that the excavator did not do a proper job of grading on three sides of our house. The Contract Specifications state, "The grader will slope the terrain to provide drainage away from the foundation...The finished grade of the soil shall slope away from the dwelling at a rate of at least 1/2" per foot for a minimum distance of 10'..." In multiple spots, the grade actually slopes toward the house and the foundation by about five inches, leading to standing water against the foundation. It's been an entire year of calling and emailing, and Cypress has still not met the contract language. Initially, I emailed, called, and texted the project manager about this problem. He never responded. I spent thousands of dollars fixing the drainage problem myself on two sides of the house shortly after we moved in. Because the house is under a one-year warranty, I expected to work with the office staff this spring to resolve the remaining issue on one side of our home. I was right to be concerned. Thawing snow and early spring rain quickly revealed the sloping grade toward the house. Water pooled against the foundation, leading our sump pump to cycle every two minutes for more than a week. For more than three months, I have emailed and called to explain the issue and seek resolution. The lack of response has been stunning. One year after we moved in, the issue is unresolved. Final recommendation: If you want a quality new home, Cypress Homes will likely deliver. But if you want a quality new home and seek a positive building experience (contract upheld, professional and timely communication, etc.), take your business elsewhere.

    We would like to thank Cypress Homes for making our first-time home build a wonderful experience…read more Shannon patiently listened to all of our requests and made great design suggestions. She always answered questions promptly. Taya, who is extremely organized, made the design process go smoothly. The Cypress design center kept a large variety of finishes in one convenient location. Contractors on-site took the time to ask us detailed questions about what we wanted right down to the smallest detail. They were courteous, provided quality craftsmanship, and cared about our input. We were very please when our custom home was finished ahead of schedule. A high level of excellence was shown by everyone on the team, and we cannot thank Cypress Homes enough for building our forever home!

    CENTURY 21 Affiliated - realestatesvcs - Updated May 2026

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